Questions & Answers

Q: QuestionWhat is the viewing angle of this camera?

• A:Answer The camera has a 90-degree ultra-wide view.

Q: QuestionDoes this security camera have night vision?

• A:Answer Yes, the camera is equipped with night vision capabilities that can reach up to 100 feet.

Q: QuestionDoes this camera require a Wi-Fi connection?

• A:Answer No, this camera does not require Wi-Fi; it operates on a 4G-LTE cellular network.

Q: QuestionHow is this camera powered?

• A:Answer This camera is solar-powered and comes with an external solar panel for easy setup.

Q: QuestionFollow up Q - V300 Or VKX?, I need 6 cams, 6 plans, need to view all 6 cams from 1 dashboard, on same account. Can Monitoring in real-time be done 8 hours a day? Elite $20/mo live streaming 40 min downloads across all 6 cams? Is there an overage charge?

Asked 1 year ago by JoeV.

• A:Answer Hello JoeV, Thank you for reaching out with your questions. In the app, you can view all gallery pictures and filter them by camera, so you can easily see photos from specific cameras. The VKX model offers an "Instant Mode" for real-time monitoring, but it does not include the live streaming feature. The V300 series provides 40 minutes of live streaming, which is shareable across all V300 devices on the same account. There are no overage charges; once you’ve used your allocated streaming time, you can renew your subscription if needed. You can see the layout of our app and explore its features through this link : http://www.vosker.com/app. If you have any more questions or need further assistance, feel free to contact us.

  Answered 1 year ago by Support Vosker

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Q: QuestionDoes this unit require a subscription for operational purposes?

Asked 4 months ago by Cmae.

• A:Answer Hello Cmae, Our cameras are designed to detect motion within their field of view, save the photos locally to the SD card, and then attempt to transmit those images to the app using cellular service. To enable this transmission feature, a subscription is required. We offer a variety of plans to suit different needs, and you can find all the details using the following link: https://www.vosker.com/plans/

  Answered 4 months ago by Support Vosker

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Q: QuestionCan you shut down the camera when it is not needed, and then turn it back on when you leave?

Asked 11 months ago by Evergreen1.

• A:Answer Yes, you have to do it with the power button. Can't do it remotely

  Answered 6 months ago by GeorgeG

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Q: QuestionA you view live ?

Asked 1 year ago by Anonymous.

• A:Answer Hello, thank you for your inquiry and interest in our camera. Yes, the V300 Ultimate security camera does offer live streaming capabilities. You can access live video remotely through the app, and it supports high-quality streaming at 1920x1080p resolution, including live audio. This allows you to monitor the camera's feed in real time, no matter where you are. If you have any other questions or need further assistance, feel free to reach out.

  Answered 1 year ago by Support Vosker

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Q: QuestionPre Paid plan required? How much? 2 logged in at 1x I need a 6 Multi Cam view in dashboard Can 2 users view monitor a real time, in the app at same time? Can the app be accessed by a pc or and android pc? While monitoring does the recording stop

Asked 1 year ago by JoeV.

• A:Answer Hello, thank you for your inquiry and interest in our product. Each camera requires its own plan. You can review and select from our available plans based on your needs via this link: https://www.vosker.com/plans/. The app account can be accessed not only through the app but also by logging into our website from any device, including phones, tablets, or PCs, as long as you have the credentials for that specific account. Monitoring in real-time does not interrupt recording; both functions operate concurrently. If you have more questions or need further assistance, feel free to reach out. We’re here to help : https://www.spypoint.com/en/support

  Answered 1 year ago by Support Vosker

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Q: QuestionIs the resolution good enough to read license plates on vehicles both day and night?

Asked 1 year ago by Cameraguy.

• A:Answer Hello, Thank you for your inquiry regarding the resolution of our security camera. Our V300 ULTIMATE is designed to provide high-quality footage, both day and night. With a photo resolution of Full HD 1920×1080 on the SD card and 640x360 on the mobile app, the camera also features up to 100 feet of motion detection and a 90° ultra-wide angle view, ensuring comprehensive coverage of your property; aslo when motion is detected, the camera automatically records in 1080p full HD, providing detailed footage of any activity. However, it's important to note that the ability to read license plates can be influenced by several factors, including installation and setup. For optimal results, ensure the camera is mounted stably at an appropriate height and angle to capture license plates clearly. Additionally, the distance from the camera to the vehicle and the speed at which the vehicle is moving can affect the readability of license plates. Ensuring the camera is positioned within the recommended range will improve the chances of capturing clear images. If you have any further questions or need assistance with installation, please don't hesitate to contact our support team. We're here to help and ensure your experience remains great with our product. Have a good day.

  Answered 1 year ago by Support Vosker

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Q: QuestionWill this product work in Puerto Rico?

Asked 1 year ago by Yessy.

• A:Answer Hello Yessy; Thank you for your inquiry and interest in our product. Our product comes with a pre-activated SIM card integrated into the unit, intended to work seamlessly with the local signal where it's purchased. For optimal performance, we recommend purchasing the camera in the same country where you intend to use it. This ensures that the SIM card is configured with local networks, enabling the camera to detect and connect to them efficiently for transmission. Have a great day.

  Answered 1 year ago by Support Vosker

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Q: QuestionWe are wondering if you could link 3 of these cameras together and view individually? Vosker - V300 Ultimate Single Outdoor Wireless 1080 Full HD Security Camera with External Solar Panel

Asked 2 years ago by Retail.

• A:Answer You get to view all of them on one app. They're just listed however you have named them but don't do it. They constantly lose connectivity. If you really want to use it for a security or see what's going on, I highly suggest finding something else

  Answered 6 months ago by GeorgeG

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Q: QuestionHow does the subscription with Verizon work? 1) Do I have to have a Verizon account? 2) How much does that cost? 3) We do not have cell service at our community gate, how do we get it? Thanks, Gordon

Asked 2 years ago by Anonymous.

• A:Answer The Vosker camera is a turn key solution which includes the SIM card. There are different plan options that you can sign up with Vosker directly. Since it’s a complete remote security solution battery powered with solar recharge and cellular it’s perfect to use at your community gate.

  Answered 1 year ago by Maximilian

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