A:AnswerThis all depends on where you live and your service. For example I’m originally from Brooklyn, NY and there the corded handset works fine no problem. Where I live now I have to make sure I have a backup battery. Verizon provides one automatically when they do an install and with Comcast Xfinity you’ll need to purchase a backup battery for the router. Let me know if that doesn’t make sense.
No the less as long as you have that in place the corded handset will work in a power outage.
A:AnswerSandy - We are sorry to hear that you are having troubles with the VTech CS6949. The error message "OOR or no pwer at base" . The message will appear on the display of the cordless handset if the base is not plugged in to power or the handset is too far from the telephone base. Make sure that the base is securely plugged in to power. You can also try moving the cordless handset near the base. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support
A:AnswerHi - The VTech CS6949 will work with a fax machine. However, the unit does not have the capability to distinguish fax signals from regular calls. This should be programmed to your fax machine. You may contact the fax manufacturer for setup. Thank you for your interest! ~VTech Support
A:AnswerI am not using a wall mount . One of the phones is cordless and the base for it recharges it and the base plugs into the wall . The other phone has a cord and the base has a voice messaging system in it .
A:AnswerHi - We are sorry to hear that you are having issues with the VTech CS6949. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
-VTech Support
A:AnswerJohn - The VTech CS6949 does not have a headset jack. The only headset compatible will be the VTech IS6200 cordless headset. Thank you for your interest! - VTech Support
A:AnswerHi - The VTech CS6949 does not have a headset jack. You may want to check the 2-line phone model DS6251, which does have a headset jack for a 2.5mm corded headset.
Thank you,
-VTech Support
A:AnswerYour fax should hook up to your Modem. It should have 2 ports on it. My phone is plugged into port 1 on the back of the router. There is another port also. I would assume your fax would plug into there. Hope this helps.
A:AnswerHi - The VTech CS6949 does not have soft keys. If you need further assistance, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 5:00 PM Monday through Friday at 1-800-595-9511.
Thank you,
- VTech Support
A:AnswerHello - Yes, you can access messages recorded on the built in answering machine of the VTech CS6949 when you are away. You can also change the announcement remotely.
Thank you,
-VTech Support
A:AnswerHello - Messages and announcement are stored at the telephone base of the CS6949. A power failure will not result in a loss of stored information.
Thank you
-VTech Support
