“Why is the drive compatible with Windows 10+ and not earlier versions? Is it an issue with the hardware, or is it with the backup software?”
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Hello, Please be informed that the WD Easystore drive is a plug 'n' play device that has been tested and designed for Windows and Mac computers. This drive is compatible with Windows 10+ and macOS 11+. Compatibility may vary depending on the user's hardware configuration and operating system. Moreover, WD Backup software is now end of support. However you could use File History or Acronis on windows .You could refer to the link mentioned below: Windows 10 and 11 File History Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/25298/kw/file%20history and for using Acronis you could refer to the link mentioned below : https://support-en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis Please be informed that for backup on Mac you could use macOS Time Machine Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/18952/kw/time%20machine. Check out the link to learn more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need help? Please see our "'Contact Us'" page for details.
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