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  • QuestionCan this be used to back up all my USB Flash Drives to and all of my HP Windows Computer files if needed.

    Asked by RBALTHAZAR.

    • Answer Hello, Yes, this external hard drive can be used to backup your USB flash drive as well as files from your HP Windows computer. You can simply connect the drive to your computer, then copy and store your files from both your USB drives and your system onto it.

      Answered by Western Digital Team

  • Questioncan this external drive be used on Lenovo laptop?

    Asked by Neptune6.

    • Answer Yes....I bought it at the same time that I purchased my Lenovo laptop. Both items have worked very well together.

      Answered by MaribelleV

  • QuestionWill this work on a HP laptop?

    Asked by J0826.

    • Answer Hi, Please be informed that the WD Easystore External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. This device preserve your photos, videos, and important files with ease. For more information about the drive, please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionI used the drive with a Dish Hopper 3 which formatted the drive, and it worked to transfer stored programs on Receivers. Now the drive is not recognized by my Mac or Windows computers. Is there a way to reformat the drive back to original use? Thanks !

    Asked by MikeC.

    • Answer Hi MikeC, We are sorry for the inconvenience you experienced. To assist you better, we kindly request that you open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue with possible error screenshots, our support team will reach out to you as soon as possible.

      Answered by Western Digital Team

  • QuestionWill this work for a PS5

    Asked by Kat.

    • Answer Hi Kat, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. You can store the games but not play directly from the external drive. We recommend you to please check with your host device vendor for more compatibility information For more information about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf , Moreover we suggest you to check out our WD_Black Series of drives for PS5.

      Answered by Western Digital Team

  • QuestionIn need of a hard drive for a iPad 9th or 10th gen. Not sure if this will work

    Asked by Loveit.

    • Answer Hi, Please be informed that the WD Easystore External drive is a plug 'n' play device tested and designed for Windows and Mac computers. We have not tested the drive on mobile devices or an iPad. We recommend you to use the computer to move the data from the phone to the drive. To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionIs this drive compatible with Windows 8.1?

    Asked by Kayre.

    • Answer Hi, Please be informed that Western Digital does not provide support for products used with vendor end of life operating systems. Upgrade Windows 8.1 to a Microsoft supported operating system. For more information please refer to the mentioned link: https://support-en.wd.com/app/answers/detailweb/a_id/30413/

      Answered by Western Digital Team

  • QuestionCAN YOU TRANSFER PHOTOS FROM ONE PC TO ANOTHER?

    Asked by BillyFromPhilly.

    • Answer Hi, Yes, you can absolutely transfer photos between two PC's using this drive. Just connect the WD Easystore to the first computer, copy the photos on the drive, then safely disconnect it. Next, plug the drive into the second computer and copy the photos over. The drive works like a large USB flash drive, so no special software is required- just drag and drop your files.

      Answered by Western Digital Team

  • QuestionDoes this work with Hp laptop model # 15-fd0127dx?

    Asked by Cn.

    • Answer Hi, Please be informed that WD Easystore is a plug and play external drive that works well as expanded storage for gaming PCs and Laptops. It connects via USB and works with Windows and Mac Operating System. If you have any further questions or need technical assistance , kindly open a support ticket at https://support-en.wd.com/app/askweb the customer support team will contact you as soon as possible.

      Answered by Western Digital Team

  • QuestionIs this compatible with a 2011 Apple iMac?

    Asked by Anonymous.

    • Answer Hello, Please be informed that WD Easystore External drive comes preformatted in NTFS format for Windows OS. To use the drive for MacOS you can reformat the drive with macOS supported HFS+J file system using this link: https://support-en.wd.com/app/answers/detailweb/a_id/8200/ Please note that reformatting is a data destructive process, please backup data from the drive before reformatting it. If you are facing any issue, please open a support ticket at https://support-en.wd.com/app/ask/session, the customer support team will contact you as soon as possible.

      Answered by Western Digital Team

  • QuestionDoes it come with a cable to connect to pc?

    Asked by OKSLI.

    • Answer Hello, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and the drive comes with Portable hard drive, SuperSpeed USB-A cable (5Gbps) and Quick install guide. For more information about the drive, please refer to the link: https://www.westerndigital.com/products/portable-drives/wd-easystore-portable-3-0-hdd?null=&sku=WDBUWJ0060BBK-WESN

      Answered by Western Digital Team

  • QuestionThe specs say "Downloadable NTFS driver to read / write on macOS 11+ without the need to reformat." How do I download and install the NTSF driver? I use Windows, but I need to copy files from a Mac just this one time, so I prefer not to reformat. THANKS!

    Asked by Jay.

    • Answer Hi Jay, Please be informed that you can download and install the Paragon NTFS driver for Mac that can make the windows formatted drive working on Mac. Please refer to the below mentioned link for the instruction to download and install the driver. https://support-in.wd.com/app/answers/detailweb/a_id/34871/ Moreover, We would like to inform you that we do not recommend the driver but to format the drive in Exfat for a permanent fix if you wish to use the drive on both Mac and Windows. The driver may get removed if OS gets an update but as you just need to copy from Mac one time, you can install the driver on Mac.

      Answered by Western Digital Team

  • QuestionCan I save data from my PC and transfer easily to a MacBook Pro?

    Asked by Lees.

    • Answer Hello Lees, Please be informed that the WD Easystore External drive comes preformatted in NTFS format for Windows OS. In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.

      Answered by Western Digital Team

  • Questionwill I be able to access this online like a cloud?

    Asked by Cisco.

    • Answer Hello Cisco, Please be informed that Easystore portable is a plug and play DAS(Direct-Attached Storage) device. We would recommend you to connect device directly via a USB port. The drive comes with both USB 3.0 ready and USB 2.0 compatible. If you are looking for network devices then we would recommend you to check our my cloud series. To know more about the drive refer the User Manual in the below link- http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionLight is blinking and won’t connect to computer. I can hear it spinning. Any suggestions to make it connect?

    Asked by Walsh.

    • Answer Hi Walsh, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then we'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.

      Answered by Western Digital Team

  • QuestionWill this work with a PS5 gaming console

    Asked by Johns69.

    • Answer Hello, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. You can store the games but not play directly from the external drive. We recommend you to please check with your host device vendor for more compatibility information For more information about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Moreover we suggest you to check out our WD_Black Series of drives for PS5.

      Answered by Western Digital Team

  • QuestionDoes this hard drive work with a dell chromebook and hp laptop? I want to transfer over stuff from my school computer to my personal computer.

    Asked by MK.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. For more information: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs this compatible with Mac OS 2022 version. Is it plug and play. I plug in this new WD 1 TB external HD and it’s not recognizing it? What is the problem?

    Asked by June.

    • Answer Hello June, Please be informed that the WD Easystore External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team directly, as we would be glad to assist you with any troubleshooting options that the drive may have. You could open a support ticket at https://support-en.wd.com/app/ask/session, the customer support team get back to you in a earliest possible time.

      Answered by Western Digital Team

  • QuestionIs this drive able to accept a backup from iphones?

    Asked by Anonymous.

    • Answer Hello, Please be informed that the Easystore Portable hard drive is designed and tested for Windows and macOS computers. We have not tested the drive on mobile devices or an iPad. We recommend to use computer to backup the phone to the drive. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questionhow would I convert from basic to dynamic disk?

    Asked by BillyB.

    • Answer Hello, Please follow the steps mentioned in the following third party link to convert basic disk to dynamic disk in Windows: https://support.microsoft.com/en-gb/topic/how-to-convert-a-basic-disk-to-a-dynamic-disk-in-windows-7-e43159ef-ccb6-0650-90fa-e02fa3db4616 If you have any other questions or concern feel free to reach out directly by opening a support ticket at https://support-en.wd.com/app/askweb

      Answered by Western Digital Team