Questions & Answers
- Model:
- WDBAJN0010BBK-WESN
- |
- SKU:
- 6406515
Q: QuestionIs this compatible with Mac OS 2022 version. Is it plug and play. I plug in this new WD 1 TB external HD and it’s not recognizing it? What is the problem?
Asked by June.
- A:Answer Hello June, Please be informed that the WD Easystore External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team directly, as we would be glad to assist you with any troubleshooting options that the drive may have. You could open a support ticket at https://support-en.wd.com/app/ask/session, the customer support team get back to you in a earliest possible time.
Answered by Western Digital Team
Q: QuestionIs this drive able to accept a backup from iphones?
Asked by Anonymous.
- A:Answer Hello, Please be informed that the Easystore Portable hard drive is designed and tested for Windows and macOS computers. We have not tested the drive on mobile devices or an iPad. We recommend to use computer to backup the phone to the drive. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: Questionhow would I convert from basic to dynamic disk?
Asked by BillyB.
- A:Answer Hello, Please follow the steps mentioned in the following third party link to convert basic disk to dynamic disk in Windows: https://support.microsoft.com/en-gb/topic/how-to-convert-a-basic-disk-to-a-dynamic-disk-in-windows-7-e43159ef-ccb6-0650-90fa-e02fa3db4616 If you have any other questions or concern feel free to reach out directly by opening a support ticket at https://support-en.wd.com/app/askweb
Answered by Western Digital Team
Q: QuestionDoes it work with apple time machine
Asked by Crash.
- A:Answer Hello, Please be informed that the WD Easystore External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it. Please refer to the link for time machine backup: https://support-en.wd.com/app/answers/detailweb/a_id/18952/kw/time%20machine -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionI made copies of many files from my pc to the EasyStore 1TB external drive. When I tried to move them back to my pc, most of the files are not there, and the EasyStore shows a capacity of only 32 GB. What happened and how do I fix it?
Asked by Anonymous.
- A:Answer Have you done a search for one of those files in the computer itself? Often times I have found that when that has happened to me, it's usually something in Windows messing around. Windows has all of these little file rules, permissions, etc that can make items unviewable, copy denied, etc.
Answered by Honest
Q: QuestionCan I move all programs and files from windows 10 to 11?
Asked by Bren.
- A:Answer Hello, The WD Easystore External drive is a plug 'n' play device .Please be informed that you could copy and paste the files to the drive then update the computer and restore the files back to the computer. -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionDoes it increase the storage on an Xbox Series S?
Asked by SammyWammy.
- A:Answer Yes. It works great
Answered by BrendaB
Q: Questiondoes this work on a playstation 4?
Asked by rafael.
- A:Answer Yes, this product is compatible with a game console.
Answered by MellanieA
Q: QuestionHow do you use to back up files on recurring basis
Asked by Easystore1TB.
- A:Answer Hello, Please be informed that you could use File History or Acronis on windows .You could refer to the link mentioned below: Windows 10 and 11 File History Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/25298/kw/file%20history and for using Acronis you could refer to the link mentioned below : https://support-en.wd.com/app/answers/detailweb/a_id/30022/kw/acronis Please be informed that for backup on Mac you could use macOS Time Machine Backup and Restore to a WD DAS-https://support-en.wd.com/app/answers/detail/a_id/18952/kw/time%20machine -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionHow do I know when the backup is complete?
Asked by mary.
- A:Answer It shows on the screen
Answered by KRRICH72
Q: QuestionDoes it work if i have a laptop with usb 2.0?
Asked by Manny.
- A:Answer Yes
Answered by JorgelG
Q: QuestionI see this is HDD....is it enclosed too?
Asked by Anonymous.
- A:Answer I think so
Answered by Anonymous
Q: QuestionDoes it come with the USB cable?
Asked by Lem.
- A:Answer Yes it comes with cable
Answered by Manny
Q: QuestionCan I use it to transfer my Outlook files and program ?
Asked by Bob.
- A:Answer Yes, you may try
Answered by Anonymous
Q: QuestionCan it be used to expand the memory space on a smart TV
Asked by LB.
- A:Answer Hello LB, Please be informed that this drive has been designed and tested to work with Windows and macOS computers. This is an external plug'n'play hard drive. -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionMine has stopped working. Who do I call for warranty repair/replacement?
Asked by Anonymous.
- A:Answer I have 6 hard drives from 1TB to 3TB and they have never failed me so I would suggest asking the manufacturer to copy all your data onto a larger hard drive and replace the faulty one for you.
Answered by Slab
Q: QuestionCan I set this external drive to write over the previous backup on my mac?
Asked by Sue.
- A:Answer Hello, We would like the opportunity to gather more information to isolate the issue and to assist you directly or we request you kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue and, our support team will get in touch with you at the earliest.
Answered by Western Digital Team
Q: QuestionI have a MacBook Air with MacOS 10.15.7 Catalina. Will this work to backup my files?
Asked by Anonymous.
- A:Answer Yes. All you need is that USB-C to USB piece from Apple
Answered by NicholeD
Q: QuestionI had my old computer data stored to this easy store backup. I am needing to access my Quicken files for taxes. Will this also download Quicken software so I can continue to imput current receipts for 2021 tax year? Or are just the files stored ?
Asked by cher.
- A:Answer Yes
Answered by KRRICH72
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