Questions & Answers
- Model:
- WDBAJN0010BBK-WESN
- |
- SKU:
- 6406515
Q: QuestionCan I use it to transfer my Outlook files and program ?
Asked by Bob.
- A:Answer Yes, you may try
Answered by Anonymous
Q: QuestionCan it be used to expand the memory space on a smart TV
Asked by LB.
- A:Answer Hello LB, Please be informed that this drive has been designed and tested to work with Windows and macOS computers. This is an external plug'n'play hard drive. -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionMine has stopped working. Who do I call for warranty repair/replacement?
Asked by Anonymous.
- A:Answer I have 6 hard drives from 1TB to 3TB and they have never failed me so I would suggest asking the manufacturer to copy all your data onto a larger hard drive and replace the faulty one for you.
Answered by Slab
Q: QuestionCan I set this external drive to write over the previous backup on my mac?
Asked by Sue.
- A:Answer Hello, We would like the opportunity to gather more information to isolate the issue and to assist you directly or we request you kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue and, our support team will get in touch with you at the earliest.
Answered by Western Digital Team
Q: QuestionI have a MacBook Air with MacOS 10.15.7 Catalina. Will this work to backup my files?
Asked by Anonymous.
- A:Answer Yes. All you need is that USB-C to USB piece from Apple
Answered by NicholeD
Q: QuestionI had my old computer data stored to this easy store backup. I am needing to access my Quicken files for taxes. Will this also download Quicken software so I can continue to imput current receipts for 2021 tax year? Or are just the files stored ?
Asked by cher.
- A:Answer Yes
Answered by KRRICH72
Q: QuestionCan I use this on my hp laptop
Asked by Ray.
- A:Answer Hello Ray, thanks for contacting us. Please be informed that this drive has been designed and tested to work with Windows and macOS computers. This is an external plug'n'play drive that should work out of the box with Windows laptop using USB.
Answered by Western Digital Team
Q: QuestionWould i be able to download games from steam/ pc gamepass and put them on this im low on storage and i wanted to get one of these
Asked by nick.
- A:Answer Hello Nick, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. Please know that we have not tested the drive to play the games directly from it. However, You can keep the games in the drive. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionWhere do I find installation and startup instructions
Asked by nhhiker.
- A:Answer I'm not super tech savvy. I took the drive and my laptop to Geek Squad to set up. It was free.
Answered by Libster
Q: QuestionCould this work for a ps5? I want to download more games.
Asked by CisK4.
- A:Answer Hello CisK4, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive is both USB 3.0 ready and USB 2.0 compatible. It comes with USB 3.0 Type-A cable. Please check with the manufacturer vendor whether the WD drive will fit and support the host device. Refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionCan I store data from my iphone on this device>
Asked by GD.
- A:Answer That’s what I bought it for. Have yet to do it , most likely will transfer to computer then transfer to this from there.
Answered by Anonymous
Q: QuestionDoes anyone know how to repair it? I dropped it and it only shows in devices now; furthermore saying the driver is unavailable.
Asked by Nel.
- A:Answer Hello Nel, WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the hard drives. If you want your data then get it recovered from the third party data recovery agencies.-Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionIS THIS COMPATABLE WITH WINDOWS 11 ?
Asked by TWILX.
- A:Answer Hello TWILX, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A Interface. For more information: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionWill this work with windows?
Asked by Henry.
- A:Answer I have Windows 10
Answered by SatisfiedCustomer
Q: QuestionCan this be use to store games from a Xbox series x
Asked by Mustang.
- A:Answer Yes
Answered by DorionB
Q: QuestionIs the WD Easystore 1TB External USB 3.0 Portable Hard Drive compatible with a Comcast DVR?
Asked by Buddy.
- A:Answer Hello Buddy, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A Interface. We recommend you to please contact your host device vendor support to check whether the drive will support. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionWD easystore 1 tb external drive. I have a PowerMac 7,2 G5 running OS version 10.4.11. Will the easystore external drive be compatable? How difficult is it to reformat? Thanks. Will you respond to my email, please?
Asked by Richard.
- A:Answer Yes, it is compatible with Mac. It was relatively easy to reformat.
Answered by PatriciaJ
Q: Questionwill this work on a ps5?
Asked by Anonymous.
- A:Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive is both USB 3.0 ready and USB 2.0 compatible. It comes with USB 3.0 Type-A cable. Please check with the manufacturer vendor whether the WD drive will fit and support the host device. Refer to the link to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionDOES THIS WORK WITH WINDOWS XP
Asked by JS.
- A:Answer Hello JS, Please be informed that Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS and tested and designed for Windows and Mac computers. -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionHi, Can I use this for work requiring a 1tb memory for remote desktop and systems? Or do I need to add memory to laptop/but new laptop?
Asked by CeTxn.
- A:Answer Hello CeTxn, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A Interface. It is a direct storage device and can be used only to keep the data manually or computer backups. If you are looking for anything compatible with remote access then checkout our my cloud home and my cloud devices. For more information: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
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