Questions & Answers

20 Questions & 53 Answers
1-10 of 20 Questions

OR

  • Question
    can it be access from anywhere via wi-fi?   (7 Answers)

    if im in another city, state or around the globe, can the cloud be accessed from where with a wi-fi connection?

    By Rick December 24, 2014.

    Answers
    • Best 
      Answer

      I have no problem accessing the cloud from anywhere, including my smartphone.

      By serpico1358 February 13, 2015.

    • Question
      If NAS is connected through internet, what security software is it using?   (3 Answers)

      You save a lot of pics, info, docs... What kind of security meassures did WD took to protect the NAS from being crooked? Is it necessary to install something extra? That could also mean a lot of hidden money...

      By Danieldemvd August 25, 2015.

      Answers
      • Best 
        Answer

        I do not share my NAS through my firewall and out to the internet. If you did that, then all someone needs is your account/pwd for external access. Also then they can also sniff your packets anywhere between you and your NAS; a coffee shop or plane with free wifi.

        By Dubaya September 10, 2015.

      • Question
        does the wd external hard drive need wifi   (6 Answers)

        By Anonymous November 30, 2014.

        Answers
        • Best 
          Answer

          yes

          By jenny February 28, 2015.

        • Question
          Can this drive also be accessed via a USB connection? Thanks!   (5 Answers)

          By JayB December 28, 2015.

          Answers
          • Best 
            Answer

            No. The USB port on the nas drive is to add a thumb drive or an external drive to add extra space or backup drive to backup nas. Only way to connect to nas drive is by wired Ethernet.

            By Tbobtx February 12, 2016.

          • Question
            Can I backup my hard drive including programs on this drive and restore it.   (4 Answers)

            I have an 8 year old HP computer with Windows 7 on it. Lately the computer is slowing down and I'm afraid if it totally dies. I have a lot of programs that I don't want to go through the hassle of re-installing on a new machine. Can I use this drive to backup and restore every thing on the new computer. Does the new computer have to have a windows 7 or can it be windows 10. I will appreciate your answers

            By oldgeorgetownguy November 22, 2015.

            Answers
            • Best 
              Answer

              The normal backup will backup only your files in normal mode. Advanced mode you can select to backup everything but that will not translate into a restore situation. You need third party backup like ghost or acronis and do system image that can be copied to this drive, not through backup software for nas but by setting up a user and shared profile on the nas and once signed into the nas, you can use it like normal external hard drive. Note: if you have gigs of storage to move, it is best to be hardwire Ethernet into your router or network switch at gigabyte speed or it will be super slow.

              By Tbobtx February 12, 2016.

            • Question
              Can I access files from my playstation 3 & 4?   (4 Answers)

              I have playstations in two rooms. I am wanting to play movies/music through them via mycloud. Is this possible?

              By Anonymous February 2, 2016.

              Answers
              • Best 
                Answer

                Yes, but not through the cloud service. It has a DLNA Media Server. I've never used it before but I gave it a shot and it showed up on my PS4 using the default media player app and the video I loaded played fine. I also streamed a 4k video to a 4k TV and it worked. Looks like it'll serve up pretty much any video to any player that uses DLNA. Put your video, music, and photos into the Public video, music, and photo folders and turn on the DLNA server. It'll scan the content and share it on your local network. However, I can't recommend this product. I've had one for a while and it's been virtually useless as anything but a NAS device. The WD backup software never worked and that was the main reason I bought it. The "cloud" access is unbearably slow. The web interface rarely works unless the device is freshly rebooted and it's often missing information. The latest firmware update (a couple weeks ago) seems to have significantly improved performance of the web interface (meaning it actually works now), but it's too little too late for me. I've already given up on it. I only noticed the latest update because the best buy site asked if I could answer this question so I gave it a shot. :)

                By JTSoCal February 23, 2016.

              • Question
                Does this hard drive have to be formatted specific to Windows or Apple?   (2 Answers)

                Does this drive have to be formatted specific to Windows or Apple? We are a divided household; Macs, iPhones, Windows, and Android devices. Can they all upload and access material stored on the hard drive?

                By Ricky January 23, 2016.

                Answers
                • Best 
                  Answer

                  When you go into nas settings through browser and turn on time machine, the drive will ask you how much room you want to dedicate to time machine and it takes care of partition formatting for you. For iPhone photo backups, no need to reformat.

                  By Tbobtx February 12, 2016.

                • Question
                  Will this support TiVo?   (2 Answers)

                  Does this devise work with TiVo?

                  By Anonymous March 4, 2015.

                  Answers
                  • Best 
                    Answer

                    It supports DLNA so should work. I tesyed it with Samsung TV, Roku. No problems found

                    By RayAdams August 14, 2015.

                  • Question
                    How many video hours will 6TBs hold? (average speed)   (3 Answers)

                    By Anonymous February 15, 2015.

                    Answers
                    • Best 
                      Answer

                      I would say, depending on the file size, about 6000 hours. The typical measurement is about 1000 per TB.

                      By th0ughtsmith July 16, 2015.

                    • Question
                      Can you run a Virtual Machine remotely without downloading it to a host computer?   (2 Answers)

                      Can you run a Virtual Machine remotely without downloading it or using hard drive space on to a host computer?

                      By MPNugget January 24, 2015.

                      Answers
                      • Best 
                        Answer

                        Yes If you are using a product like "VMWare Server" for this purpose

                        By Cybervulcan January 24, 2015.

                      Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions