Questions & Answers

Q: Question2 of 2 questions after reviewing manual on WD support. Looks like individual file (folder???) with … dropdown menu on WD drive. Will it delete them if deleted from original drive source. Workflow - RAW files in LR 1 star trash, later, sort, delete on PC.

Asked 7 years ago by Larry.

Q: QuestionOne of two questions after referencing manual on WD support. When later working on a file (document, photo, etc) and re-saving does the resaved version automatically save and overwrite the original stored on the WD drive when c:/ was edit source not WD.

Asked 7 years ago by Larry.

Q: QuestionDoes this item ships to India?

Asked 8 years ago by Ashu.

• A:Answer Im sure Best Buy ships overseas but you may have to contact them.

  Answered 7 years ago by DrummerBoy56Verified Purchase

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Q: QuestionIf I want to access this drive from outside of my home, can I do it? What do I need to do? Will I have to get a static IP address? Thanks

Asked 2 years ago by PS.

• A:Answer WD provides their "My Home" app for remote access via the internet. But, as other users have noted, there may be better home NAS products out there. WD seems to be missing the mark with their home and low-end NAS products. I used to be huge fan of WD (had their previous generation of these products and still like their internal drive products).

  Answered 2 years ago by OutlanderFan

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Q: Questioni have enabled access using user name and password and connected to my home network , my questions can we restrict further and provide access specfice device only

Asked 2 years ago by sudh.

• A:Answer The only way you can restrict access is not invite other people to your server and then it's server and then it's just and your network and your email and your login

  Answered 2 years ago by MicrosoftTypicalCrapVerified Purchase

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Q: QuestionIs this device compatible with a mesh wifi system? Is there any difference in setting up between mesh and traditional wifi router?

Asked 3 years ago by MItch72.

• A:Answer I have no idea the system works fine except once I put someone on it I can't get them off it to delete the email and then re-establish an account with the same email

  Answered 3 years ago by MicrosoftTypicalCrapVerified Purchase

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Q: QuestionCan it be encrypted? Password protected?

Asked 4 years ago by Wags.

• A:Answer Hello,My Cloud Home is an easy-to-use personal cloud storage device that plugs directly into your Wi-Fi router to back up the photos and videos on your phone, and wirelessly back up and sync all your PC and Mac computers and cloud accounts. For more information refer link- http://products.wdc.com/library/AAG/ENG/4178-707321.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionCan I attached another WD external HD to this one?

Asked 5 years ago by PeteS.

• A:Answer yes,yes you can

  Answered 5 years ago by JayteeVerified Purchase

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Q: QuestionWhat about privacy? Can I keep some files for me to see only? Can I share specific files to select people separately? And still keep privacy on other files?

Asked 7 years ago by Bitinha2019.

• A:Answer Hi Anna, I actually haven't owned it very long but so far I am very impressed. I am not sure about privacy settings because I bought it for an office so everyone could have access to common files and I just keep my private files on my own computer but I am sure there is a way to separate those files out so only you can see them. I am just not sure how to do that. Sorry I wasn't much help but the system itself is incredible and has saved me from carrying down and subsequently breaking every single ext hard drive I hooked to my computer. Thanks! -Joseph

  Answered 7 years ago by JosephVerified Purchase

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Q: QuestionWould i be able to access my files from another computer? I keep hearing about mobile app but not sure about additional computers.

Asked 7 years ago by Rita55.

• A:Answer I access mine by logging into my WD MyCloud account on any browser.

  Answered 5 years ago by Michael

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Q: QuestionWhat is the difference between this model and the WDBCTL0080HWT-NESN model?

Asked 8 years ago by CuriousGuy.

• A:Answer Dear CuriousGuy; Okay, the WDBCTL0080-HWT is 8 TB Drive. This My Cloud is a private, personal storage unit that plugs into your home network. It automatically backs up and centralizes all your content in one safe place that only you control. And because it’s online, you, friends and family can quickly access and share whatever you want, with any device, anywhere you have an Internet connection. The other WD model doesn't have that big of a size and is not cloud-storage based unit that connects to other machines. Hope that helps.

  Answered 8 years ago by BrianVerified Purchase

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Q: QuestionCan we use this product in India directly, will there be any power/electricity issues?

Asked 8 years ago by sandeep.

• A:Answer You can mail to supplier to see if they ship it to india or you may know it prior placing order. Now if its 120-240 V there is no problem but if its only 120 V, you still can use it by using voltage converter if available. I, once needed some appliance to use in different country where voltage was 240 and some guy made some changes in original adapter by reducing some coil in it and i used it for long time on 240 volt directly in wall outlet. Bottom line is voltage converter can be found somehow if you have to use this device.

  Answered 6 years ago by KASHIF

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Q: Questionare the 8TB factory included or can the internal storage be updated? Say, 16 32 TB?

Asked 4 years ago by Homito.

• A:Answer Hello,My Cloud Home is an easy-to-use personal cloud storage device designed with a focus on remote/mobile access. It plugs directly into your Wi-Fi router at home, also multiple devices can be attached in a home network. In a single device also Individual, private spaces for each user is available - Invite family and friends to create individual accounts. They can manage, access and share their content as they want. For more information on the device refer to the link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionWill this work on a PS5 for storage?

Asked 4 years ago by cher.

• A:Answer Hi cher​​​​​​​, My Cloud Home is an easy-to-use personal storage device that plugs directly into your Wi-Fi router at home so you can save all your digital content in one central place. Individual, private spaces for each user - Invite family and friends to create individual accounts. Each invited person can set up their own private space that only they have access to on the device. They can manage, access and share their content as they want. For more information on the device refer to the link: http://products.wdc.com/library/UM/ENG/4779-705163.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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