Questions & Answers

Q: QuestionCan I plug this into my TV and watch movies

Asked 5 years ago by forafriend.

• A:Answer I store movies on this to bring with me when camping.

  Answered 5 years ago by Nina

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Q: Questioncan you transfer iPhone picture/videoss to this device?

Asked 5 years ago by DD.

• A:Answer Hi DD, Please be informed that the WD My Passport drive is a plug and play device tested and designed for both Windows and Mac computers for seamless operation. To know more about the drive refer to the link- http://products.wdc.com/library/AAG/ENG/4078-705155.pdf . Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs this compatible with the Samsung Galaxy Chromebook that was just released in April 2020?

Asked 5 years ago by Anonymous.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hi, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. However, Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS.​​​​​​​Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionWill this work with Microsoft Surface Book 3?

Asked 5 years ago by Paige.

• A:Answer Hi, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. However, Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS.​​​​​​​Need Help? Please see our "'Contact Us" page for information.​​​​​​​​​​​​​​

  Answered 5 years ago by Western Digital Team

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Q: Questioncan I store all my music from my windows media player and down load music from a usb flash drive and SD card then to download to a mp3

Asked 5 years ago by jack.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer I was told it can be transferred from a usb, but I don’t no about a SD.

  Answered 5 years ago by passport

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Q: QuestionDoes the Passport use a USB C cord?

Asked 5 years ago by Unknow.

• A:Answer Hi, WD My Passport drive has a USB 3.2 Gen 1 interface backward compatible with USB 3.0 and USB 2.0. It comes with a SuperSpeed USB cable. Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionI already have MyPassport installed on my laptop windows 10. If I plug another MyPassport in, will the app manager software be the same for both drives or will it install another app manager for the second one?

Asked 5 years ago by joy.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hi joy, WD My Passport drive is a plug and play device. You can use two drives with your PC and both will be separately visible on the file explorer. Need Help? Please see our "'Contact Us" page for information.​​​​​​​

  Answered 5 years ago by Western Digital Team

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Q: QuestionCan you back up Mac and Microsoft data to the same WD external drive?

Asked 5 years ago by phed.

• A:Answer Hi phed, My Passport to be compatible with exFAT to be read/write ready on both Windows and macOS. follow the link given below- https://support-en.wd.com/app/answers/detail/a_id/20821 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs anyone using this as an (unencrypted) NAS drive with a Netgear router? Two reviewers say they're using it as router NAS, but two Western Digital Q&A responses claim this can only be used as DAS (direct-access storage), *NOT* NAS. ...Confusing!

Asked 5 years ago by Midwesterner.

• A:Answer Hi, Please be informed that the WD My Passport drive is a plug and play external storage having USB 3.0 interface. It is a DAS device tested and designed only for Windows and Mac computers for seamless operation. Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionMakes a very loud clicking. Like click-click-click-click-click. And nothing happens. Sounds like a very loud clock clicking every second. Second time using this. How do I get my data off? Last one got corrupt and lost all data. I don't trust this brand.

Asked 5 years ago by Peter.

• A:Answer it sounds like the drive failed out of the box. Mine is totally silent and seems to work fine. I tested mine before I loaded anything important. can you not load the data back onto your computer. I have not had any luck with the Geek people , but go back to the store. Sorry I can not help but after spending three weeks trying to get back important data from Dropbox I am hating computers.

  Answered 5 years ago by driveVerified Purchase

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Q: QuestionCan I put my CD music on this & play them in a Vehicle ???

Asked 5 years ago by PBTz.

• A:Answer Hi, Please be informed that the WD My Passport drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionMy Lenovo is a 32 bit computer...I had bought an external hard drive only to find out it was only for 64 bit computers...will this work for 32 bit? If not, can you recommend one that would? Thank you.

Asked 5 years ago by eha1.

• A:Answer Hi eha1, Yes! you can use it on your 32 Bit architecture computer. For more information please refer to the link given below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionCan this hard drive be formatted to Fat32 and how?

Asked 5 years ago by Rmont76.

• A:Answer Hi Rmont76, Yes the My Passport drive can be formatted to the FAT32 file format. Please refer to the link mentioned below for more information "How to Format a WD hard drive to exFAT or FAT32 File System" https://support-en.wd.com/app/answers/detail/a_id/20821 Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionWill this hard drive work as a dvr with my Dish network 211k reciever?

Asked 5 years ago by Wildwest.

• A:Answer Hi Wildwest, We have not tested this drive with DVR systems. Moreover, you can consider our WD Purple surveillance drive. Please refer to the link given below to know more about WD Purple surveillance drive. https://shop.westerndigital.com/products/internal-drives/wd-purple-sata-hdd#WD10PURZ Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionDoes it work with Xbox one x

Asked 5 years ago by Nini.

• A:Answer Hi Nini, The WD My passport drive is designed to be used with Windows or Mac OS. We recommend using "WD GAMING DRIVE ACCELERATED FOR XBOX" to be used on the Xbox console. Please refer to the link mentioned below for more information. WD GAMING DRIVE ACCELERATED FOR XBOX: https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/portable/wgdxbox1/4078-705152.pdf Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionI'm currently using automatic backup on my Seagate drive. This model allows automatic backup but would I be able to drag and drop files directly to the drive at any time?

Asked 5 years ago by BJINSCCCA.

• A:Answer Yes - You can always drag n drop files into the drive.

  Answered 5 years ago by SPCII

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Q: Questionis this good for a dell inspirion 15?

Asked 5 years ago by Anonymous.

• A:Answer Hi, The My Passport drive is trusted, portable storage made durable for long-term reliability. On top of that, it comes with a 3-year limited warranty. It comes preformatted in NTFS file system for Windows computer. It is best your drive to be re-formatted in macOS Extended (Journaled) file format, to be compatible with Time Machine or exFAT to be read/write ready on both Windows and macOS. How to Format a WD Drive on Windows and macOS":  https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionSwill this work for and old Mac Wheel iPod I have 6600 song I need to transfer?

Asked 5 years ago by leep.

• A:Answer Hi leep, Please be informed that the WD Easystore drive is a plug and play external drive tested and designed only for Windows and Mac computers for seamless operation.  Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionI bought the WD 5T and dont know how to save files. It says, the drive is read only. How do I get started, I have a MacBook Air.

Asked 5 years ago by StuckwithMacPro.

• A:Answer Hi StuckwithMacPro, The WD My Passport drive comes pre-formatted for Windows computer. The hard drive can be reformatted in the supported file system for Mac OS by following simple steps mentioned in the link mentioned below: Reformatting Required for Mac OS Compatibility: https://support-en.wd.com/app/answers/detail/a_id/3879 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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