Questions & Answers

Q: QuestionI have a MacBook Air, Monterey. Would this be capable with time machine?

Asked 3 years ago by Lauren.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hello Lauren, Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 .In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 .Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.-Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionMy cable seems to be faulty as the drive keeps disappearing. Can I get a new cable (with adapter)?

Asked 3 years ago by GB.

• A:Answer May not have anything to do with your issue but when Windows 11 “ downloaded itself” I lost my E-drive totally. Had to purchase new E-drive before computer would recognize it.

  Answered 3 years ago by Daisy

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Q: QuestionCan this device be used for both a pc and a Mac. I have both , a pc and Mac and want to back up files on one device.

Asked 3 years ago by Sago.

• A:Answer I know its not what you want to hear, but.. as for using it for both at the same time? I don't think so. You have to choose one or other.

  Answered 3 years ago by TSRDMR

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Q: QuestionIs this compatible enough to backup a PS5?

Asked 3 years ago by PS5.

• A:Answer external hard drives will only work for ps4 games/game data, PS5 games/save data will only store to internal memory & m.2 drives

  Answered 3 years ago by mashiraVerified Purchase

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Q: QuestionWill this work with my IPhone 11?

Asked 3 years ago by David.

• A:Answer of course

  Answered 3 years ago by ALWOVerified Purchase

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Q: QuestionWhere is Quick Start Guide? I don't see it anywhere. There is a page titled Technical Support, Safety and Warranty Guide. It is printed with the text at about 2 pixels in size and in many languages. I read it with a magnifying glass and did not see it.

Asked 3 years ago by JP.

• A:Answer You could check the web site but this rugged little drive is so simple you should not need it. Just plug it in and it should be ready to format if you are not a Windows user. I think it is preformatted for Windows but if you are using another OS just enter the command required to initialize the disk and format it. For instance "INITIALIZE /ERASE /STRUCTURE=5 $7$DNC6: NEW_USB_DISK" on the VMS operating system specifies that disk device number 6 on cluster node 7 USB controller C is to be erased and then formatted according to the On Disk Structure 5 format specification and labeled NEW_USB_DISK. Keep a hand full of these on hand and when a user complains about disk space just pop one in and add a quick two terabytes of disk space.

  Answered 3 years ago by WarrenVerified Purchase

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Q: QuestionWill this work with the newest version of windows? And also with Photoshop and Lightroom?

Asked 3 years ago by Lmk8488.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hello, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. It will work on windows 10+. To know more about the drive compatibility refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionCan you transfer files from an old computer with an HDD to a new computer with SSD?

Asked 3 years ago by Donnie.

• A:Answer Hello Donnie, Please be informed that only files can be moved manually from the old computer to the drive and can be moved to a new computer but the computer image cannot be moved like this. Refer to the link to know more about the drive: https://products.wdc.com/library/AAG/ENG/4078-705133.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionI recently purchased this & plugged it in used it to save my go pro videos. Next time I went to load more videos I got this message: USB DEVIE RECOGNIZED- The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.

Asked 3 years ago by Anonymous.

• A:Answer Did you try reformatting the drive? Try a different USB port? Aggravating if you have to reformat with out being able to grab the files off of it.

  Answered 3 years ago by TSRDMR

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Q: QuestionI"m new to this but if i wanted to download a game and put it on the hard drive, all i would need to do is plug it into the computer right? I'm just not good with this stuff

Asked 3 years ago by roze.

• A:Answer Yes. Once you connect it to your laptop or computer it will go through an install prcoess. When you save games or anything you just choose the drive as the save location.

  Answered 3 years ago by Satisfied

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Q: QuestionIs this compatible with iMacs as well? Without having to do any reconfiguration?

Asked 3 years ago by BBWeHo.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yes, Western Digital is compatible with both Android and Mac.

  Answered 3 years ago by Grammy0702Verified Purchase

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Q: QuestionI've had the 1T version of this drive for at least 3 years now, and it works great, but it's approaching its storage limit. Can I just swap it out for the 2T model? Just unplug the old one and plug in the new one?

Asked 4 years ago by JerryD.

• A:Answer Yes, but the data won’t automatically transfer over. You will have to start a new backup.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionEXACTLY WHAT IS REQUIRED TO INSTALL THE PASSWORD. IS THERE ADDITIONAL SOFTWARE USED? IS IT AS EASY TO USE AS THE SANDISK THANK YOU

Asked 4 years ago by ALAN.

• A:Answer No, it is plug and play. We did a format.

  Answered 3 years ago by FrankjhVerified Purchase

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Q: QuestionWill this work with a Mac and a Windows without having to reformat? Thanks,

Asked 4 years ago by BlueRidgeOBS.

• A:Answer But sure. I have an MSI and it suggested that I reformat the drive in order to back my device up

  Answered 3 years ago by Monae

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Q: Questioncan you password protect the drive ?

Asked 4 years ago by Harshad.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hello Harshad, Please be informed that the WD My Passport drive is a device tested and designed for Windows and Mac computers for seamless operation. However, you can refer to the mentioned link for more information about the password protection: https://support-en.wd.com/app/answers/detail/a_id/4817 . To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionCompatible with Tablo quad?

Asked 4 years ago by Anonymous.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer I am using it on a Tablo dual channel with no issuses.

  Answered 3 years ago by Frankjh

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Q: QuestionTrying to determine if this device give the option to choose what you can back up versus backing up all files, pics, and docs etc,?

Asked 4 years ago by Backupspecifics.

• A:Answer Yes it dies

  Answered 4 years ago by HappyWithTVVerified Purchase

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Q: QuestionMy laptop is updated to windows 11. Will wd-my passport 2TB will work?

Asked 4 years ago by Bharat.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hello, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. To know more about the drive compatibility refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionIs this external drive suitable for long term storage ?

Asked 4 years ago by Storage.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes. It exceeds my requirements.

  Answered 4 years ago by Amateur

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