Questions & Answers

Q: QuestionIs the backup software on the drive ? Accessories ?

Asked 4 years ago by Marty.

• A:Answer No, just the drive

  Answered 4 years ago by TvanderLVerified Purchase

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Q: QuestionI just upgraded to Monterey on my MacBook Pro. Is it compatible with that upgrade?

Asked 4 years ago by Anonymous.

• A:Answer Yes, any external hardrive will be compatible with any operating system, just plug in.

  Answered 4 years ago by IrvingVerified Purchase

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Q: Questionwill it connect to usbc port.

Asked 4 years ago by david.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer You will have to get an adapter

  Answered 4 years ago by Protocolqueen

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Q: QuestionWill this work on an older computer running Windows 7? This has been asked before, but there seems to be some contradictory answers.

Asked 4 years ago by AWVroamer.

• A:Answer Yes. I'm using it as backup device on an HP desktop running Win7 Home Premium. Works fine out of the box.

  Answered 4 years ago by kjmk

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Q: QuestionDoes this have a feature for setting a password and for encrypting a file?

Asked 4 years ago by HK.

• A:Answer Yes it does

  Answered 4 years ago by FrankvVerified Purchase

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Q: QuestionHow do I configure the My Passport for use on my Mac?

Asked 4 years ago by Brad.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Plug it into your MAC and open Disk Utility. Select the drive and select erase. Follow the prompts.

  Answered 4 years ago by GarageYears

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Q: QuestionDoes this work for ps4

Asked 4 years ago by Gilly.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yes it does. I had it hooked up to my ps4 before and now it’s on my ps5.

  Answered 4 years ago by Reviewer

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Q: QuestionWill this work with a Dish VIP211K receiver as a DVR?

Asked 4 years ago by Hero1.

• A:Answer I have no knowledge about this. Contact Best Buy and I am sure they would be able to answer or perhaps Western Digital themselves.

  Answered 3 years ago by Grammy0702

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Q: QuestionIs this drive compatible with windows 7. A salesman at Best Buy told me it was not. Then I read on your site that it is. Can someone please make up my mind. I want one to store my music files on it.

Asked 4 years ago by Mred.

• A:Answer It is. Go buy it

  Answered 4 years ago by Xdbx

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Q: Questioncompatible with an I Mac?

Asked 4 years ago by Anonymous.

• A:Answer I'm currently using one of these as a Time Machine backup on my iMac. It comes pre-formatted for Windows, but it's a simple matter to do an Erase in Disk Utility, and then you're good to go...

  Answered 4 years ago by ChrisC

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Q: QuestionCan I use this to play music on my 2021 Camry factory radio?

Asked 4 years ago by Peezy.

• A:Answer Hi Peezy, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. Please check with your host device vendor support whether the drive will fit and support. To know more about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionI bought one and my labtop recognizes it then drops off. Unable to use. I have made sure I am update on drivers. My laptop is a ho pavilion dv7-6b77 dx Entertainment Pc. Please help

Asked 4 years ago by Cn13.

• A:Answer Sounds like the same problem I was having. The short answer is that manufactures no longer include Win 7. What was confusing to me was one place said yes it is compatible another said no. Quite frankly the print was so tiny I was unable to read the compatibility statement. So read what it says, if you can make it out.

  Answered 4 years ago by Fritzzee

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Q: QuestionCan I do asystem image backup to this WD drive?

Asked 4 years ago by Ron.

• A:Answer Yes. It will work with most common imaging software.

  Answered 4 years ago by RexMVerified Purchase

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Q: QuestionI connected the WD Passport to my HP Chromebook and a message popped up stating that it is not compatible. I look it up online and see that it does. Confused to say the least! Can someone please assist me?

Asked 4 years ago by SuSu.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Little late I know... but.. if you are able to actually SEE the drive, you should be able to Reformat it to be compatible. IF you can see the drive, right click on it. Scroll to Format, set it for NTFS and you SHOULD be good to go. IF that doesn't work, Contact the manufacturer, it's under warranty thru them for at least 2 years.

  Answered 3 years ago by TSRDMRVerified Purchase

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Q: QuestionIs this compatible with a PS5?

Asked 4 years ago by Michael.

• A:Answer Yes

  Answered 4 years ago by Imthehink

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Q: QuestionUsing a pc laptop, what is the difference between my passport and the easy store? Not an engineer. Just want to safeguard my photos and stuff. Thanks savy people.

Asked 4 years ago by Justasking.

• A:Answer I have both the Passport and the easy store. They both work the same as far as I know but I am also not a tech savvy person. I have one for my business computer and one for my personal computer. The Geek Squad rep at Bestbuy said they were basically the same.

  Answered 4 years ago by JijiVerified Purchase

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Q: QuestionIt keeps making a beeping sound and the lights flicker What is happening?

Asked 4 years ago by elianhernandez.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Since your outside the best buy super quick warranty, contact Western Digital. Your still under their manufacture warranty (assuming you still have it)

  Answered 3 years ago by TSRDMR

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Q: QuestionI want to replace my Old external hard drive in windows 10 pc. Can I download my old files in new hard drive

Asked 4 years ago by Alex.

• A:Answer Yes, just connect the two to your pc/Mac and just transfer it over. Just copy paste.

  Answered 4 years ago by Levi

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Q: QuestionIs this shock proof?

Asked 4 years ago by Sharika.

• A:Answer Good question. Do you have a lot of issues with "shock" blowing up your electronic devices? If yes, the problem is not with the devices. If no, then I'd say no, you won't have an issue of shock with this device. If this is plugged into your computer via USB port, and shock comes, it will come through your computer, so the problems will be much worse than a $40 external DVD R/W. A surge protector, with your computer plugged into it, should provide the safety ordinarily needed.

  I would recommend:

  • 

    CyberPower - 6 Outlet 500 Joules Surge Protector Strip - White

    User rating, 4.52 out of 5 stars with 112 reviews.

    (112)

  Answered 4 years ago by PassportExternalDrive

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