Questions & Answers
- Model:
- WDBYVG0020BRD-WESN
- |
- SKU:
- 11019022
Q: QuestionCan we create a password for this device and use the password prior to open containing files ?
Asked by Wallis.
- A:Answer Yes, but you have to use their program that is on it, it IS optional, but pre loaded on the hard drive.
Answered by TSRDMR
Q: Questionis this solid state? thanks
Asked by fred.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer No. It's a mechanical drive.
Answered by RexM
Q: QuestionWill it work on a ps5 and hp chrome book laptop?
Asked by Ps5queen.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer To use HDD with a PS5, once plugged in, go to settings and under external storage it will require you to format the drive to only be used with your PS5/PS4. It cannot be used anywhere else unless formatted again. It (will work) for your CHROMEBOOK out of the box, and a pc, long as it hasn’t been set to your PlayStation console.
Answered by Nano
Q: QuestionIs this compatible with Xbox?
Asked by Benjamin.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer Hi Benjamin, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionI'm noticing the Ultra version of this drive comes with a USB Type C connector. Other then that, are there any other hardware differences between the two? Is the Ultra any faster or slower? Thank you!
Asked by ChrisL.
- A:Answer Hi ChrisL, Please refer to the links given below to know more about the difference between two drives. http://products.wdc.com/library/AAG/ENG/4078-705133.pdf http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionCan I back up multiple PC systems to a single drive? Does the drive recognize the different backups?
Asked by Scotty.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer It can work to backup up data from different PCs as long as there is space on the external drive. You will need to label the backup files differently so that each PC backup is separate.
Answered by Rudoht
Q: QuestionDoes it work with iPhones?
Asked by Anonymous.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue
- A:Answer Hi, Please be informed that the WD My Passport drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionIs it compatible with ipad 7th generation and lenovo x1 extreme gen 2?
Asked by LindaP.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer Hi LindaP Please be informed that the WD Easystore drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. How to Format a WD Drive on Windows and macOS": https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionHow much Maximum Current does it draw? Did not find it in the specifications. I am trying to buy an external USB_3.0 Hub to connect it and would like to know the current amount the USB_3.0 Hub should be able to handle. Thanks.
Asked by Anonymous.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer It is meant to run off the power that is supplied by your computer so, I can't see that you would have any problem especially if you use a powered hub. I plug mine directly into the USB socket on my computer because I use it for my TimeMachine back up.
Answered by Peterkin
Q: QuestionCan you download games to it?
Asked by Mars.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer Honestly, I do not know if you can download games to it. I do not play games on my PC or laptop so am not familiar with the game arena.
Answered by DarKnight1
Q: QuestionIs this compatible with a xbox 1
Asked by Nicki.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer Yes, absolutely. Plug into a USB port on the back (or side if you'd like). You can also then move files between this drive and your internal drive if you need to.
Answered by kentofsd
Q: Questionis it compatible with MacBook Air time machine
Asked by nellka.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer Hi nellka, These drives are pre-formatted for windows OS.The hard drive can be reformatted in the supported file system for Mac OS by following simple steps mentioned in the link mentioned below: Reformatting Required for Mac OS Compatibility: https://support-en.wd.com/app/answers/detail/a_id/3879 "Starting macOS Time Machine Backups to My Passport and External USB Drives" https://support-en.wd.com/app/answers/detail/a_id/18952 Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionWould this be good for gaming?
Asked by Shorty.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer I do recommend this product for gaming. I purchased this product for my PlayStation 4 in order to download more games due to only having 500 mg. I currently have 5 games installed and downloaded on my extended storage and it has no problem loading the games in.
Answered by Tony
Q: QuestionCan this product be shared between two users? I’d like to use it for more than one computer.
Asked by ML.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer Hi ML, Please know, The My Passport™ drive’s password protection and built-in 256-bit AES hardware encryption helps keep your digital life’s contents secure. Just activate password protection and set your own personalized password using WD Discovery™. For more information please refer to the link given below. https://documents.westerndigital.com/content/dam/doc-library/en_us/assets/public/wd/product/external-storage/my_passport/my-passport-new/product-overview-wd-my-passport.pdf Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionIs this proper device for using to store Imac back ups? Using time maching
Asked by Timemachine.
- A:Answer Hi Timemachine, Yes, You can Backup your all stuff on this drive via Time machine backup. Before proceeding you may need to reformat the drive in the compatible file system. Reformatting Required for Mac OS Compatibility: https://support-en.wd.com/app/answers/detail/a_id/3879 Please refer to the link mentioned below to know how to set up backup. "Starting macOS Time Machine Backups to My Passport and External USB Drives" https://support-en.wd.com/app/answers/detail/a_id/18952 Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionHow do you get the rtfs driver for Mac?
Asked by Anonymous.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue
- A:Answer Hi, Please refer to the link mentioned below in order to install the NTFS driver for mac. https://support-en.wd.com/app/answers/detail/a_id/19554 Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionIs there operation instructions? None came with it
Asked by BUBBA.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer Hi BUBBA, Thanks for showing your interest in WD My Passport external hard drive. Please refer to the link mentioned below for My Passport user guide. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionWhy won’t it show up on my ps4 when I plug it in?
Asked by Peyton.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer I believe it has to be reformatted to fat32 to work on PlayStation.
Answered by MeSeeks
Q: Questionhdd or ssd
Asked by dadgamer.
This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black
- A:Answer SSD
Answered by Axv405
Q: QuestionI bought this because I need to free up space only Mac and can't afford to install anything until I remove photos and videos. Must I install this app - I am unable to drag and drop - how much space will it take on my Mac?
Asked by Kay.
- A:Answer Yes you can. None it's connected USB.
Answered by Otterbox































