Questions & Answers

Q: QuestionWhat is the storage capacity of this hard drive?

• A:Answer This hard drive has a storage capacity of 6 terabytes.

Q: QuestionIs this hard drive compatible with Windows and macOS?

• A:Answer It's compatible with Windows 10+ and ChromeOS. For macOS 11+, you'll need a downloadable NTFS driver and reformatting.

Q: QuestionDoes this hard drive come with any software?

• A:Answer Yes, it includes Acronis True Image for Western Digital software for data backup and ransomware protection.

Q: QuestionHow long is the warranty on this hard drive?

• A:Answer This hard drive comes with a 3-year limited warranty.

Q: QuestionWould this work on a PlayStation 5 and if so how do you set it up?

Asked 4 years ago by Anonymous.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yes it works. Basically, plug the drive into your playstation. Go into settings, and format the drive. Once done, you can transfer games to it.

  Answered 4 years ago by NKorriban

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this product work wth Windows 11?

Asked 2 years ago by LULU.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yes

  Answered 2 years ago by KarlH

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf you reformat the drive for Mac compatibility, does hardware encryption still work?

Asked 5 years ago by MSRaleigh.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hi MSRaleigh, Yes, it does. for more information you can refer to the link given below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

  Helpful (2)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionAm I able to download games and still play them with this plugged in

Asked 5 years ago by Buck.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hi  Buck, The WD My Passport external drive can be used as gaming drive. The hard drive comes pre-formatted for Windows computer, reformatting might be required to make it works as gaming drive. Please refer to the link mentioned below for more information. How to Format a WD hard drive to exFAT or FAT32 File System: https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionI this memory device a hard disk or is it semiconductor memory?

Asked 2 months ago by Bill.

• A:Answer Hi Bill, Thank you for your question. The WD My Passport is an external hard disk drive(HDD), not a Semiconductor memory. Please refer to the link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf

  Answered 2 months ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this 6TB drive work with Windows 11?

Asked 5 months ago by Larry.

• A:Answer Yes, plug and play just like a thumb drive.

  Answered 2 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this compatible with the Dish Network hopper or would you know of one that is? My hopper is 99% full and wanting to transfer over to an external hard drive. Thanks!

Asked 6 months ago by Marie.

• A:Answer Yes, the Dish Network Hopper can work with an external hard drive. To use an external hard drive with the Hopper, you need to follow these steps: Ensure the external hard drive is compatible with the Hopper and has its own power source. Connect the external hard drive to the Hopper using the provided USB port. The Hopper should detect the drive and prompt you to format it. Formatting will erase any data on the drive, so ensure it is empty or has no important data. Once formatted, the external hard drive will integrate with the Hopper, allowing you to expand your storage capacity and access recorded content easily. It's important to note that the Hopper does not support transferring files from the DVR to an external thumb drive, as thumb drives do not meet the Hopper's power requirements. For more detailed instructions and troubleshooting, refer to the user manual or contact Dish Network customer support. https://support.dish.com/products/external-hard-drive

  Answered 2 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI don't speak computer. My 9 yr old MacBookPro laptop, v 10.15.7, is full & Apple Genius advised downloading contents to external hard drive to free up storage so that it could be updated. Can I do this with WD - My Passport 4TB Ext USB 3.0 Portable HD?

Asked 9 months ago by TotallyLost.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hello, Yes, You can use the WD My Passport drive with your MacOS. Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detailweb/a_id/8200/related/1 .Please note that reformatting is a data destructive process, please backup the data from the drive before reformatting it. Once formatted, you can manually drag and drop files like photos, videos, or documents onto the external drive to free up space on your Mac.

  Answered 9 months ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi can I backup my iPhone 13 this Hard drive?

Asked 1 year ago by JJ712.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hi JJ712l, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We have not tested the drive on mobile devices or an iPad. We recommend you to use the computer to move the data from the phone to the drive. Refer to the link in order to know more about the drive: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf

  Answered 1 year ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIsit compatible with ps5

Asked 1 year ago by Brady.

• A:Answer Yes, you can use for PS5, External Hard drives for storage purposes but, you cannot directly play games from them.

  Answered 2 months ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI used my Passport two years ago and is compatible with my mac 14.5. I can't follow online instructions. I have virtually no memory left on my mac. Please help me! I am using a model a1632 adapter to connect my it to my mac. Thanks, ccriderc

Asked 1 year ago by ccriderc.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hello, We are sorry for any inconvenience caused to you. Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible. -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this devise automatically back up?

Asked 1 year ago by Bird.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes, the Acronis software that comes with the PassPort must be installed to set up the schedule

  Answered 1 year ago by Anonymous

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs this a CMR or SMR drive?

Asked 3 years ago by TheBillman.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer It's SMR

  Answered 1 year ago by boomer

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this hard drive work with Chromebooks?

Asked 4 years ago by OlDoc39.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer It should, ask the geeks if you go to the store if not you can ask a sales person online.

  Answered 4 years ago by Storage

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow can I retrieve my password to get in to Time Machine?

Asked 4 years ago by Gertrude1.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer This is more a question for apple support than about the Hard drive

  Answered 2 years ago by colforbin

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)