Questions & Answers

Q: QuestionDoes this hard drive come with any software?

• A:Answer Yes, it comes with WD Backup software to automatically back up your files, and WD Discovery software to connect to cloud storage services.

Q: QuestionWhat is the storage capacity of this hard drive?

• A:Answer This hard drive has a storage capacity of 5TB, which is enough to store thousands of files and documents.

Q: QuestionIs the FILERECOVERY software compatible with both Windows and Mac?

• A:Answer Yes, the FILERECOVERY software is compatible with both Windows and Mac operating systems.

Q: QuestionHow is this hard drive powered?

• A:Answer This hard drive is powered by the USB port.

Q: QuestionWhat kind of interface does this hard drive use?

• A:Answer This hard drive uses a USB 3.2 Gen 1 interface for easy connection to devices and is backward compatible with USB 2.0.

Q: QuestionWhat is the duration of the free WD2GO cloud storage offer available at Best Buy?

• A:Answer The WD2GO cloud storage is free for one year.

Q: QuestionWhat is the difference between the passport and the regular external hard drive?

Asked 6 years ago by Shorty.

• A:Answer It's unclear what you mean when you say "regular" external hard drive. I'm going to assume you mean the WD Easystore 5TB External USB 3.0 Portable Hard Drive, since it is so similar to the My Passport series. Other than slight differences in the physical dimensions of the drive, the major difference between them is that the My Passport 5TB External USB 3.0 Portable Hard Drive offers 256-bit AES Data Encryption and password protection with included WD Security software. The Easystore model does not.

  Answered 5 years ago by MPLumos

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Q: QuestionWill this work with my Mac Pro?

Asked 6 years ago by Chris.

• A:Answer yes there is software on the drive for both Windows and Mac. No issues with MacBook Pro which I use it on.

  Answered 5 years ago by RtowboatsVerified Purchase

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Q: Questionwill it work for ps4 as extended storage (need proof)/anyone know how often these hard drives brick vs seagate? i have a seagate and its been giving me problems

Asked 6 years ago by ihaveaquestion.

• A:Answer The Western Digital My Passport hard drives will work as external storage for Play Station 4 and Xbox One. I have several connect to both of my consoles. Just remember to follow the on screen instructions to properly reformat the hard drives before using them as storage for the consoles.

  Answered 6 years ago by LG51

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Q: QuestionCan I easily connect it to either a PC or Mac? As in, if I want to switch back and forth from a Mac and PC without having to erase or format the external hard drive

Asked 6 years ago by LBC.

• A:Answer Yes. You would simply need to format the drive to Fat 32/EX FAT. This would allow you to then use the external hard drive for practically ALL available platforms (Windows, IOS, Linux, etc.).

  Answered 5 years ago by Anonymous

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Q: QuestionWill this 5TB WD Passport work with Windows 7?

Asked 5 years ago by AlexL.

• A:Answer Please change the specs then because it says minimum system requirement Windows 8 & 10

  Answered 5 years ago by Michael

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Q: QuestionIf you activate the hardware encryption, are you required to enter a password every time you read from this, or only for writes?

Asked 5 years ago by BaltoBill.

• A:Answer Depends on how you set it up. You can set it up so that when it's attached to a particular computer, it automatically recognizes it and allows it to be accessed without a password. But if you attach it to a foreign computer, you will need to enter a password to access it. You can put in a password reminder as well.

  Answered 5 years ago by hot2warmVerified Purchase

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Q: QuestionDo you need a special wire to hook to my MacBook Pro.?

Asked 5 years ago by Anonymous.

• A:Answer No everything comes in the box. Excellent.

  Answered 5 years ago by larrsVerified Purchase

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Q: QuestionWill this Hard Drive work on a 2.0 2.1 USB port on a PC?

Asked 5 years ago by KenV.

• A:Answer It should. I hooked it up to my 3-yrsr old Hi p and it works just fine.

  Answered 5 years ago by John123Verified Purchase

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Q: QuestionWill this work on my Apple Mac Book Air?

Asked 5 years ago by Cope3d.

• A:Answer I have a MacBook Air and it works =D , you just need the USB-C to USB adapter!!

  Answered 5 years ago by HurleyVerified Purchase

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Q: QuestionHello, I'm looking at purchasing an external HD to back up photos from my phone.(MyPassport) Do I need to load them onto my laptop first to transfer? How do I access the photos once backed up on the hard drive? Can I access a portion of them to print?

Asked 2 years ago by MissNewby.

• A:Answer You need to hook up your iphone to your laptop first and download all your pics. Once done you can transfer them to the external hard drive. I Western digital external hard drives and use them for my work

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWill this work on Windows 11?

Asked 4 years ago by Tobiasric.

• A:Answer Just spoke with WD technical support 2-1-22 and they said the Western Digital "My Passport" 10, 8.1 is compatible with windows 11.

  Answered 4 years ago by billy

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Q: QuestionWill this come with a USB adapter?

Asked 5 years ago by Gil.

• A:Answer I am not certain what you are asking. An adapter for different USB connections, or the cable. It does come with a USB 3.0 A to Micro B Cable (USB 3.0A is to your computer and Micro B is to the drive). Interesting thing is that this is the same cable on my Nikon D850, which is convenient because I can interchange the use of the cables.

  Answered 5 years ago by ChristianUser

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Q: QuestionWill it work on Ps5

Asked 4 years ago by Y.

• A:Answer Definitely the only thing is that it will play ps4 games directly from the drive ps5 must be transported back to ps5

  Answered 4 years ago by Jaylaw

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