Questions & Answers

Q: QuestionWill this be compatible with my very old OSx 10.9.5 which can no longer be upgraded? It was my mother's before she passed. It's a Late 2012. Just bought a much newer Mini Mac and need to be able to transfer from old to new.

Asked 4 years ago by Kell.

• A:Answer Yes. It is formatted Journaled Extended. That is a format that even 10.4 would recognize. You can either use it to copy individual folders, or you could perform an entire Time Machine backup on the older computer and then on the new machine use Migration assistant to get all the files.

  Answered 4 years ago by SoCalmacmanVerified Purchase

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Q: QuestionI have a MacBook Air for a personal device, but a PC for my work device. Will this work with both devices?

Asked 4 years ago by Teacher.

• A:Answer Hi Teacher, Please be informed that in order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring the link: https://support-en.wd.com/app/answers/detail/a_id/20821/ -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionIs this compatible with OS X 10.6 snow leopard?

Asked 4 years ago by Snowleopard.

• A:Answer Hi Snowleopard, Please be informed that the WD My Passport for Mac drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive comes macOS compatible and is formatted HFS+ Journaled macOS Catalina, Mojave and High Sierra. Reformatting required for windows OS. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705156.pdf  -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionAt the end of a back-up a message comes out and says....eject properly or words to that effect.....what is the proper way to remove the cable after the back-up is complete?

Asked 4 years ago by Joe2158.

• A:Answer Hi Joe2158, Please know that the My Passport for Mac portable storage supports USB 3.2 Gen 1 (Superspeed USB) USB 3.0 and USB 2.0 Interface. In the Finder sidebar, click the Eject button next to the item’s name. Then you should remove the cable or drive. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionCan I use this with USB 2.0?

Asked 4 years ago by Anonymous.

• A:Answer Hi, Please know that the My Passport for Mac portable storage supports USB 3.2 Gen 1 (Superspeed USB) USB 3.0 and USB 2.0 Interface. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionI don't seem to be able to use time machine to back up, The disk crashed and needed to be reformatted. The first 70GB backs up fine and then I freezes and over the next several days it only backs up a couple of gigs. Is it compatible with OS 11.2.3?

Asked 4 years ago by John.

• A:Answer Hi John! We are sorry for the inconvenience caused & to assist you better it would be helpful to have a bit more information. We request you to please get in touch with our customer service team to elaborate on the issue. This way we can ask you some questions to isolate the issue & to provide the best possible resolution. -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionCan you put DVD's into this drive?

Asked 4 years ago by LORILOR.

• A:Answer Hi LORILOR, Please know that the My Passport for Mac portable storage works straight out of the box with macOS devices which makes it easy to keep you moving on. You can keep any data in the drive like files, videos, etc. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionI have a My Passport for Mac which I used to back up my MacBook for years. After purchasing a new MacBook Pro with the M1 chip, My Passport no longer was compatible due to encryption issues. Have you fixed these issues or is buying this pointless?

Asked 4 years ago by Anonymous.

• A:Answer Hi, Please know that the My Passport for Mac portable storage works straight out of the box with macOS devices which makes it easy to keep you moving on. We would recommend you to contact us so that we could help troubleshoot the issue.​​​​​​​ To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionI have a MacBook Pro OSX Yosemite 10.10.5. Will this external drive work with it?

Asked 4 years ago by Luce.

• A:Answer Yes that’s why I had to replace my older WD. I haven’t had any problems with mine so far.

  Answered 4 years ago by Westbest

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Q: QuestionOnce we back up files from our mac pro into this external hard drive, can we download these files onto a windows computer?

Asked 4 years ago by tomsquestion.

• A:Answer I think it depends on how you format the disk upon set up. I have all Macs so I’ve never had to do that. Go on line and do some research. Look at the videos.

  Answered 4 years ago by Westbest

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Q: QuestionWill this drive work on mac os x version 10.5.8 ?

Asked 4 years ago by Lokeyog.

• A:Answer Hi Lokeyog, Please be informed that the WD My Passport for Mac drive is a plug and play device comes formatted HFS+ Journaled macOS Catalina, Mojave and High Sierra   To know more about system compatibility refer the below link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf Need Help? Please see our "'Contact Us" page for information

  Answered 4 years ago by Western Digital Team

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Q: QuestionHow many can pictures can it Hold

Asked 4 years ago by Debbie.

• A:Answer Well, Debbie, this depends entirely on the file size of your photos. But, a typical 2 TB drive can hold roughly 500,000 photos.

  Answered 4 years ago by LadyOptimistVerified Purchase

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Q: QuestionI have a MacBook air that I use for using Photoshop and Lightroom. Recently my photoshop keeps saying the scratch disks are full. I just wanted to know if I can transfer photoshop’s scratch disks to this for smoother performance?

Asked 4 years ago by Silony.

• A:Answer Hi Silony, Please know that the My Passport for Mac portable storage works straight out of the box with macOS devices which makes it easy to keep you moving on. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: Questiondoes this drive work with Big Sur 11.1?

Asked 4 years ago by jadn.

• A:Answer Hi jadn, Please know that the My Passport for Mac portable storage works straight out of the box with macOS devices which makes it easy to keep you moving on. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionWill my Mac using OS High Sierra ( 2011) work with My Passport for Mac 2TB? Do I have to format it in any way?

Asked 4 years ago by Maurine.

• A:Answer Same question I asked before purchasing it. Since it is a WD-my Passport for Mac it didn’t need formatting. I also have Sierra and it works just fine.

  Answered 4 years ago by BZY63

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Q: Question2020 Mac w/ Big Sur 11.1. Repeated message: "Error occurred creating file. Backup failed." Launching WD app, error message that disk is configured as read only and is incompatible with the macOS version macOS10.16. Huh? Advice before I return?

Asked 4 years ago by AppleFan.

• A:Answer Hi Joe, The WD My Passport for Mac drive is a plug and play device which comes preformatted in HFS+ J file system for macOS. If you are facing issues; we suggest you to please try to use another USB cable and also you can run the first aid feature in your mac. -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: Questionwill this work on my MacBook Pro OS X Yosemite 10.10.5

Asked 4 years ago by Billy.

• A:Answer Hi Billy, Please be informed that the My Passport for Mac portable storage works straight out of the box with Mac devices which makes it easy to keep you moving on. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf  Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionCan I just plug and play with My Winpows 10 pc as well?

Asked 4 years ago by Ricky55.

• A:Answer Hi Ricky55, Please be informed that the My Passport for Mac portable storage works straight out of the box with Mac devices. However, you can reformat the drive in exFAT format to use the drive with macOS and Windows both. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705156.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionHow can I update my Password

Asked 4 years ago by Anonymous.