Questions & Answers

Q: QuestionDoes this hard drive have password protection?

• A:Answer Yes, this hard drive has password protection for added security.

Q: QuestionWhat kind of software is included with this hard drive?

• A:Answer This hard drive includes WD Security, WD Drive Utilities, WD Backup, and WD Discovery software.

Q: QuestionWhat is the capacity of the cloud storage offered?

• A:Answer The cloud storage offered has a capacity of 500GB.

Q: QuestionWhat kind of encryption does this portable hard drive use?

• A:Answer This portable hard drive uses 256-bit AES hardware encryption.

Q: QuestionWhat kind of interface does this hard drive have?

• A:Answer This hard drive has a USB-C (USB 3.1 Gen1) interface.

Q: QuestionCan I automatically back up my files with this drive?

• A:Answer Yes, you can automatically back up your files using the WD Backup software.

Q: QuestionWhat is the difference between the Ultra and the regular WD My Passport external hard drive?

Asked 7 years ago by Tech101.

• A:Answer ultra is faster

  Answered 6 years ago by Gina

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Q: QuestionI want to back up my laptop running Windows 11. Is this the right hard drive? Will it back up ALL data or just selected?

Asked 4 years ago by Austin.

• A:Answer Hello Austin, Please be informed that the WD My Passport Ultra Drive is a plug 'n' play device tested and designed for Windows and Mac computers. Yes you can backup all the files, documents etc. For more info on the drive, refer to the link:https://bit.ly/352AGEM -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionCan this drive be used directly with an iphone 14 pro max?

Asked 1 year ago by Iphone14pro.

• A:Answer Hi, Please be informed that the WD My Passport Ultra drive is a plug 'n' play device tested and designed for Windows and Mac computers. We have not tested the drive on mobile devices or an iPad. We recommend you to use the computer to move the data from the phone to the drive. To know more about the drive refer to the link: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-ultra-usb-c-hdd?sku=WDBC3C0010BSL-CESN

  Answered 1 year ago by Western Digital Team

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Q: Questioni am running out of space on my desktop and need to delete or transfer some data to an external hard drive. Can i save all of my photos on this?

Asked 3 years ago by Anonymous.

• A:Answer Yes you can back up all files and photos as long as you have the space available on your external hard drive. You may want to delete duplicate files/photos for better space management.

  Answered 3 years ago by Casey

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Q: QuestionCan I copy files from an ssd internal hard drive to this hdd external drive

Asked 3 years ago by SMH.

• A:Answer You can copy any files to this hard drive, as long as you have the space for it. The main intended use of this drive is for backups. However, you can use it to copy any files on your computer to the external drive.

  Answered 3 years ago by MichaelLVerified Purchase

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Q: QuestionI dropped my Passport this morning. The case came apart. I put the pieces together and found I cannot access the files on it. This is a huge problem for me. Is my passport toast or is there someway to copy the files to a new passport? TIA

Asked 4 years ago by Anonymous.

• A:Answer Helllo, WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage the hard drives.If you want your data then get it recovered from the third party data recovery agencies.-Need Help? Please see our "'Contact Us" page for information

  Answered 4 years ago by Western Digital Team

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Q: Questioncan it be used with Mac?

Asked 6 years ago by ChicagoRich.

• A:Answer Yeah you should be able too, just need the usb-c cable adaptor if you don’t have a USB port.

  Answered 6 years ago by SirbrianVerified Purchase

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Q: Questionwill this work with windows 7 professional operating system

Asked 5 days ago by mike.

• A:Answer Hello Mike, Please be informed that Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS.

  Answered 5 days ago by Western Digital Team

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Q: QuestionDoed this work with windows 11

Asked 1 month ago by Stephanie.

• A:Answer Yes, it works with Windows 11

  Answered 1 month ago by AndyVerified Purchase

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Q: QuestionIs it mac compatible

Asked 3 months ago by Geno.

• A:Answer Hello Geno, Please be informed that the WD My Passport Ultra External drive comes preformatted in NTFS format for Windows OS, In order to use the drive for macOS you can reformat the drive with macOS supported APFS file system by using this link: https://support-en.wd.com/app/answers/detailweb/a_id/8200/ Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it. For any assistance with the product, please feel free to or submit a support request at https://support-en.wd.com/app/askweb we will be happy to assist you.

  Answered 3 months ago by Western Digital Team

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Q: QuestionDoes it work with a Chromebook?

Asked 6 months ago by Dee.

• A:Answer Yes, It just needs to be formatted correctly first.

  Answered 3 months ago by ElizabethAVerified Purchase

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Q: QuestionWhat is the speed of the MB's for this hard drive? is it 1000MB's? or more?

Asked 1 year ago by JakeChal.

• A:Answer It is high speed of 1000MB's or more.

  Answered 10 months ago by SuzanneJVerified Purchase

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Q: QuestionIs the "password protection" actual software that's already on the drive or does it need to be downloaded?

Asked 1 year ago by Hank.

• A:Answer The software is on the drive. You see it when you set it up. One note, I was going to do it later after I finished the initial project, but I don't know how to get back to it afterwards,

  Answered 1 year ago by NetworkNoviceVerified Purchase

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