Questions & Answers

Q: QuestionDoes it have automatic backup for all old and new documents, or do you have to save it to external passport each time you create something

Asked 2 years ago by concerned.

• A:Answer No automatic back up, but really easy to do it myself.

  Answered 2 years ago by CobraBoy

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Q: QuestionIs it easy to set up?

Asked 2 years ago by Nickname.

• A:Answer Yes it is took all of 5min to do

  Answered 2 years ago by JoshuaVerified Purchase

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Q: Questiondoes this HD have a regular usb port 3.0 A type

Asked 3 years ago by KM28.

• A:Answer It comes with a USB-C cable and a USB-A to USB-C adapter that you plug the cable into.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWill this work on a Linux platform laptop as plug and play?

Asked 3 years ago by Wally.

• A:Answer Yes it will

  Answered 2 years ago by TaylorRVerified Purchase

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Q: Questionis this product compatible with Windows 11 WITHOUT formatting?

Asked 3 years ago by needingsimple.

• A:Answer Yes definitely.

  Answered 2 years ago by CobraBoy

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Q: QuestionMy Sony Bravio 65 inch TV KD 65X85J says storage space is running low. I clear the cache but a few days the notice pops up again. Is this external USB hard drive compatible? I want to load or move some apps on this drive to save and play? Suggestions?

Asked 3 years ago by Ozzbozz.

• A:Answer Hello Ozzbozz, Please be informed that the WD My Passport ultra drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to please check with your host device vendor for more compatibility info. For more information about the drive please refer to the mentioned link below:https://products.wdc.com/library/AAG/ENG/4078-705133.pdf . -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionHey is this compatible with Galaxy Note20 Ultra? Also is it compatible with iphones?

Asked 3 years ago by Jay.

• A:Answer Hello Jay, Please be informed that the WD My Passport ultra drive is a plug 'n' play device tested and designed for Windows and Mac computers. Please check with the manufacturer vendor whether the WD drive will fit and support the host device. For more information about the drive please refer to the mentioned link below:https://products.wdc.com/library/AAG/ENG/4078-705133.pdf . -Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionCan a USB 3.0 work with this? My current laptop does not have USB-C. Which passport ultra has a usb cable?

Asked 3 years ago by Lace.

• A:Answer Use usb c to usb b adapter. Can buy at best buy

  Answered 3 years ago by casey

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Q: QuestionCan I use this to download from an XP and upload to win 10?

Asked 4 years ago by curious.

• A:Answer Yes you can

  Answered 2 years ago by TaylorRVerified Purchase

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Q: QuestionHow long does this data stay stored? I bought one years ago and after 3 or 4 years I lost the data and had to recover it. I have a 2 TB now and need to know when I should replace it.

Asked 4 years ago by Florida18.

• A:Answer data should stay on the drive indefinitely as long as it is taken care of & kept away from magnetic items.

  Answered 3 years ago by SDLoonVerified Purchase

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Q: QuestionCan this external hard drive be used to back up more than 1PC/Laptop provided total size of files are 2TB or less?

Asked 4 years ago by Anonymous.

• A:Answer yep. back-up as many as u want as long as total space doesn’t exceed that of disk (aka, 2TB in this case).

  Answered 3 years ago by SDLoonVerified Purchase

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Q: Questionis this hard drive wireless

Asked 4 years ago by cj.

• A:Answer 1 usb (type-A) going from device to device is only cord. not 100% entirely wireless.

  Answered 3 years ago by SDLoonVerified Purchase

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Q: QuestionCan you password protect this drive? Are files encrypted?

Asked 4 years ago by Molly.

• A:Answer yes & yes.

  Answered 3 years ago by SDLoonVerified Purchase

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Q: QuestionDoes this passport come with a case?

Asked 5 years ago by gemicrowave.

This question was asked about the related product: WD - My Passport Ultra 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer no there is no case that comes with it just the hard drive and the cord for it as far as i can remember

  Answered 5 years ago by DavidVerified Purchase

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Q: QuestionWill it work with a Windows 7 laptop?

Asked 5 years ago by Natal.

• A:Answer Yes i use my with a windows 7 laptop!

  Answered 3 years ago by BdulacVerified Purchase

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Q: QuestionWill this work with my USB 2 port?

Asked 5 years ago by Anonymous.

• A:Answer Yes but will be slower

  Answered 5 years ago by Royaldumdum

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Q: QuestionI have used the WD My passport previously and had some issues with adding files from a MAC to the hard drive. I am willing to buy this new one but want to make sure it is compatible with adding files from a mac to a PC and PC files to a MAC please assist

Asked 5 years ago by Prateek.

• A:Answer Hi Prateek, The WD My Passport Ultra drive is a plug and play device which comes preformatted in NTFS file system for Windows computer. It is best your WD My Passport Ultra to be re-formatted in macOS Extended (Journaled) file format, to be compatible with Time Machine or exFAT to be read/write ready on both Windows and macOS. How to Format a WD Drive on Windows and macOS":  https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs this compatible with Mac Operating Systems and Windows 10?

Asked 5 years ago by Anonymous.

• A:Answer Yes, although you may have to do some downloads from WD Support. I did.

  Answered 5 years ago by Scry

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Q: Questionwhich wd-my passport is the best to get for gaming?

Asked 5 years ago by spin.

• A:Answer This one works great with call of duty. Witcher. Those are great.

  Answered 5 years ago by Royaldumdum

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