Questions & Answers
Your price for this item is $49.99
QuestionIf you do not have a CD drive on your laptop or Notepad, can you load the physical version through an external HD connected to your laptop?
- Answer This is not a physical version. You enter a keycode in your webroot software and it updates
Questionis a firewall needed along with this webroot protection? also, does webroot have vpn included?
- Answer This product has a firewall built in. For a VPN, you'd have to purchase Webroot internet security complete.
- Answer The only Webroot product with the feature you're talking about (system optimizer) is Webroot Internet Security Complete. You can read about that feature here: https://www.amazon.com/Webroot-Internet-Antivirus-Protection-Subscription/dp/B07DDJRW7Y/ref=sr_1_fkmr1_2?dchild=1&keywords=webroot+system+analyzer&qid=1586194159&s=software&sr=1-2-fkmr1
QuestionDoes Webroot come free when purchasing a new PC? My Geek Squad tech came to my house to connect the new PC and said that Webroot should have been included at no charge, but it wasn't.
- Answer when you buy computer it should be special offer and tell you we give you webroot free and time how long it is free.
QuestionDoes this come for a single device? And also, whether it is compatible with Samsung Galaxy Chromebook 2?
- Answer Se puede instalar en chrombook siempre y cuando que el antivirus no sea digital, o sea que te den el codigo por internet, es mejor comprarlo y manualmente poner la contraseña, puedes agregar hasta 6 dispositivos
QuestionMy computer said it has malware on it so I cannot download this software. The computer is brand new. I just turned it on 1st time ever ! Help
- Answer If you are having issues with your computer, suspect malware, and have Webroot installed we can definitely help you. Please reach out to our free tech support through ticket or phone and we will assist you. https://www.webroot.com/us/en/support/home-contact
QuestionI had Webroot installed 2/3/2020, along with Total Tech Support, for about $200. I have cancelled this support package, and now only want Webroot virus protection, with updates. Do I just purchase a digital version, and install over existing version?
- Answer Yes, you can link your existing version to any new purchase via the "gear" link in My Account where you can insert any new keycode and have the option to extend your subscription for the new keycode you purchased.
- Answer Yes it is compatible with Apple products, I have it on my iPad and iPhone.
- Answer Compatible with Mac and Window systems. Go to this URL to check system requirements .( www. webroot.com/req ).
QuestionCan I get secure anywhere for one pc for two years? What would it cost? I would like digital.
- Answer the 2 year package is available and more cost effective, however the number of devices covered is 6. available on line as well as in store. the cost is about $50
- Answer Yes, I believe you can.
QuestionIf you purchase webroot and install on a computer that was not purchased at best Buy are you able to call to them for help if you have a problem
- Answer If you ever need help with anything Webroot related, you can contact our internal tech support department free of charge! They can be contacted via e-mail or phone here: https://www.webroot.com/us/en/support/home-contact
QuestionI just got a pop-up saying my webroot has expired. On October 2 of this year I paid 49.99 ??????? Why is it showing expired????
- Answer call the number on the box, I had the same issue, somebody phishing, but better safe than sorry