Questions & Answers

Q: QuestionWhat operating systems are compatible with this Webroot software?

• A:Answer This Webroot software is compatible with Android, Mac, Windows, Chromebook, and iOS.

Q: QuestionIs an internet connection required to download this software?

• A:Answer Yes, an internet connection is required to download this software.

Q: QuestionDoes Webroot offer real-time protection against online threats?

• A:Answer Yes, Webroot offers real-time protection and safeguards your devices by identifying and blocking new threats.

Q: QuestionHow many devices does this Webroot subscription support?

• A:Answer This Webroot subscription supports up to 6 devices.

Q: QuestionWhy is Webroot faster than other antivirus software?

• A:Answer Webroot scans faster and uses fewer system resources thanks to its cloud-based architecture.

Q: QuestionWhat does Webroot do to protect my identity?

• A:Answer Webroot protects you from identity theft by protecting private information like usernames, passwords, account numbers, and more.

Q: QuestionDo I have to uninstall my present Webroot security from Best Buy Geeksquad that expires in two days in order to apply my new Webroot Protection and will it install without a problem?

Asked 6 years ago by LMZ.

• A:Answer I had to uninstall within the webroot app on my computer. I had to use the FAQ to figure out how to do this, but bottom line is the old version needs to be uninstalled for the new one to take effect, even when it is past the expiration date. There is a step by step on how to do this in the FAQs.

  Answered 5 years ago by PolarMomVerified Purchase

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Q: QuestionIs this compatible with Mac OS Catalina 10.15.4 and ipad os 13.4.1 ?

Asked 5 years ago by Biker1.

• A:Answer It is compatible with Mac OS catalina. For iPad, we have a secure web browser app available.

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionWhen you buy web root physical, does that mean it comes with CD?

Asked 5 years ago by Chris.

• A:Answer No, the physical box contains a card with a code you will input to access downloading the system. I'm not the most techy person but was able to follow the directions and get it installed.

  Answered 5 years ago by SunGirlVerified Purchase

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Q: QuestionI have a android tablet, android phone and a pc will this work on all 3 devices?

Asked 5 years ago by Doris.

• A:Answer I installed Webroot Secure Anywhere software on 2 android phones, 1 android tablet, 2 W10 laptops and 1 W10 desktop. No problems on any of the installs or subsequent software operation.

  Answered 5 years ago by Randy

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Q: QuestionThe comparison tool on your website indicates that the digital version of this product includes mobile devices/apps. Does the physical product also include mobile devices/apps?

Asked 5 years ago by Gwen.

• A:Answer As long as you purchase Webroot Secure Anywhere or Internet Security with a "(x devices)" moniker, you will be able to install it on that many devices whether they be mobile or desktop or laptop. Hope that answers your question!

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionIf my subscription expired last year do I need to purchase another CD or is there a link I can download to renew my subscription?

Asked 5 years ago by Treasure.

• A:Answer The community answer below is correct. You have a couple options but very few involve a CD anymore. The official download link to Webroot is here: https://www.webroot.com/us/en/home/products/wsa-installer-download Option 1: Renew directly through Webroot here: https://www.webroot.com/us/en/home/renewal Option 2: Purchase another subscription key through a retailer like Amazon or Best Buy

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionWill I receive the actual disc to install this software or will I have to download it from the computer?

Asked 5 years ago by MJ.

• A:Answer It depends how you purchased it. If you purchased it online, it's likely that it's a download and you'll receive a subscription key code. If you need a legitimate download link, please go here: https://www.webroot.com/us/en/home/products/wsa-installer-download

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionThis download says its the 2019 version. Is there a 2020 version for sale via download?

Asked 5 years ago by marko.

• A:Answer As long as your subscription is up-to-date, you will have the latest version.

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionDo I get geek squad support with the purchase of Webroot.

Asked 5 years ago by bones.

• A:Answer You will have to contact BestBuy to get the answer to this question: 1 (888) 237-8289

  Answered 5 years ago by WebrootTeam

  
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Q: Questiondoes this one come with password encryption? i saw on amazon that theres does come with it

Asked 4 years ago by snowbird1.

• A:Answer Not sure what you mean by password encryption. Do you mean a password manager? It does come with a subscription for LastPass.

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionPlan to purchase Webroot-Internet Security Complete-Antivirus Included-Secure Anywhere. Question is: How can I get VPN on my devices?

Asked 4 years ago by Mart.

• A:Answer You will get a keycode that would be valid for the VPN software with purchase!

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionI much does it cost to renew it after 2 years

Asked 5 years ago by Jsydaeg.

• A:Answer It depends on where you buy it and what deals are available at the time. Check out this webpage to see what your renewal would cost directly through Webroot: https://www.webroot.com/us/en/home/renewal

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionIf you buy the product for download how do you load on multiple machines? What happens if you have a hard-drive crash and have to reinstall? Do you have to use another of the devices?

Asked 5 years ago by Deeksmom.

• A:Answer Just make sure you keep a record of your subscription key - either on a piece of paper or in your email. Then if/when you need to re-download, use this link: https://www.webroot.com/us/en/home/products/wsa-installer-download

  Answered 5 years ago by WebrootTeam

  
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