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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3654 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and comfortable design of the Cloud II Wired Gaming Headset. Many appreciate its compatibility with multiple gaming platforms and the detachable microphone. However, some users mention the headset's relatively short cable and lack of inline volume controls as drawbacks. A few also noted that the fit might be snug for some users, and that the bass could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 3,654 reviews
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great Gaming Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The aluminum frame for these headsets make it light so it does no strain your head/neck as some stiffer headsets do. The sound quality is superb while comfortable wearing. The interchangeable ear muffs on them also give you a choice of of you want to wear them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best PS4 headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having EXTENSIVELY researched headsets, I settled on the Cloud II's for many good reasons. Even compared to the HyperX Cloud Revolvers (the more expensive pair) these come out way on top. First of all, it comes with an amplifier control box that hooks up plain and simple that offers 7.1 surround sound for your console or PC; just hooks up via USB. It even comes with interchangeable ear cups which initially have the leather pads installed but can be easily swapped out for the cloth ones (which I'm using now). Following this detail, this headset DOES NOT have mic monitoring which was a feature I was very used to having with my headset prior but having used the cloth ear cups allows me to hear myself talk so I'm not screaming due to the noise isolation quality leather cups. Overall, the headset is very comfortable, easy to set up and even looks great. 100% would recommend to anyone who's looking for an amazing quality headset for their console or even PC

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing (and returning) several, more expensive headsets. I decided to give one last shot to the Hyper X Cloud pro II. Finally! I found a great product that works equally well on my PS4, XBox one, Gaming PC and tablet. The sound is great. Adequate bass and crisp highs. The virtual surround is above average, better than the RIG 800 set I brought back. The mic compression is top notch. Listeners hear my voice, not all of the ambient noise or feedback, regardless of how loud I turn them up. I love the individual mic and volume controls for PC. I only wish it worked for consoles or tablets, but that is asking a lot for less than $100. The cups are comfortable as they are or with the soft alternative sleeve. They fit great on my big head and don't pinch my large ears. Even The packaging is on par with far more expensive products. Great purchase, I would recommend them to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent gaming headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this headset off of a recommendation from my brother. I was in the market for a new headset but did not want to spend more then I needed to. I am an avid gamer so I wanted something comfortable, lightweight, breathable, and above all, had great sound. The Cloud II's have all that for just under $100. Not only that, but they look great in black/red. The leather cups look nice, but I cannot use them because of how hot they get. The plush, on the other hand, are perfect. They breath and still look good. Unfortunately, after about four months the right headphone stopped working. I contacted Kingston and immediately got a replacement set. Literally, within the week I had a new set and they are based in Cali, I am in New Jersey. So excellent product backed by an excellent customer service! What more can you need? My only complaint is that you cannot use the sound card on anything other then PC. I knew this going in so I can't take a star away for that.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 5 out of 5 stars

    great cans for gaming and music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USB plug and play works perfectly with win 10 connecting to headphone jack on pixel xl works well too the sound is excellent comfort is truly exceptional and there are both fabric and smooth pads in the box the whole package is remarkably well designed.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    It is a keeper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for quality headset that is light weight, sturdy, and has soft padding (not made of synthetic material) in the band. The sound is great, and offers surround sound. Besides multiple great tech features they feel good on the head for long periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Best headset I’ve owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best headset I have owned. The sound quality is really great for the price. They are also very lightweight and I can wear them while wearing my glasses for hours with no problem which was a problem I had with previous headsets.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    HyperX Cloud ll's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds, good bass, clear no static and louder than I expected at this price point. Make sure to do the firmware update, follow the directions online. This will take any light static you may have heard before hand away. Good surround sound in games, comfy and well built. Man but Music with these are crazy loud and clean with good bass. Down side no EQ controls via USB connection but the built in sound card is worth keeping connected this way. Just adjust your Playback devices Enhancement properties. Loudness Equalization on or off for even higher volumes one way its louder in games, the other is louder or sounds better with music. With the USB this is the only adjustments these really need. If you have a good Mobo with a mid lvl sound solution or a headphone amp dac with good power even better if you don't like using the USB connection. If you ever see The Hyper X Cloud ll under 99$ buy them no questions asked and you will not regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome Quality - Too Small Build

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Hyper X based on reviews online. Not only on Best Buy, but several other sources. The build quality and feel of this headset is superb. I can also recommend this headset... provisionally. I, unfortunately, had to return the headset as it is too small for my head. The headset did not extend far enough to prevent the ear cup from pulling up on my ears which made it painful to wear for any length of time. Sound quality was excellent, build is solid. So, for people that can wear the one size fits all ball caps, you probably will not have any issues with this headset. If the ball caps are too small at the largest setting... well, try a pair in store if possible to ensure they will fit properly.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical on this purchase. I had the arctis 5 and it was time for a new pair. I am so happy with this purchase. The headset feels sturdy and comfortable. It has great noise cancellation and it doesn’t get hot when wearing it for a long period of time. The audio is amazing. The 7.1 surround sound adapter comes included and sounds amazing on my PC. I haven’t tested the mic too much, but my friends online state that it sounds better than my previous headset. What I loved the most that made me switch from Arctis, is that the cables are braided and it uses an aux input that connects to the 7.1 amp to usb. So you can easily take it off the 7.1 amp and use it on something that uses 3.5mm aux input.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 4 out of 5 stars

    Solid choice for XBox gaming headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through 5 pairs of headsets for my kids for the XBox Bought these as a Christmas gift, and so far they love them. Good quality sound, mic quality also good and comfortable on the ears/head and stylish colors. I actually bought QTY 2 for 2 kids

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great with 2 flaws

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable. Extremely well made. I use it for hours at a time tutoring online. 2 flaws to be aware of: - There is NO feedback from the mic to the earphones (even though there is a sound chip in the controller). Because the pads seal around your ears it's like talking with your fingers in your ears. (If you set Windows to do feedback you get an echo effect.) - The mute button is a tiny slider that takes more effort than a simple button. Not convenient as a "cough" button. To solve both of the above I bought a desktop Samson G-Track mic to use instead of the headset mic. Sound quality is very good, though not audiophile music quality. The mic volume control is a nice feature.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Cord length

    Rated 5 out of 5 stars

    Fantastic Budget headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear. Good sound quality. I connect the headphones to my blue yeti mic instead of by the usb on the headphones so I do wish that cord was a little longer. Great Price.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Well built, average sound, useless surround

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good: these feel sturdy and well built. The metal band inspires more confidence than the plastic competition. They are comfortable for long gaming sessions, and the microphone is well designed. The USB sound card works well and the cable is long. The replacement ear cups are a nice touch. The meh: the sound quality is ok. The bass is boomy, but the mids and high sound muddled. This is fine for gaming, but I wouldn't use them for music. The cable braiding feels nice, but you'll need to un-twist it pretty often. The bad: the 7.1 virtual surround is a gimmick, it doesn't provide positioning. It sounds like it just adds some echo, but I was unable to locate sounds the way I can with front/rear speakers. If you play a lot of FPS/FPP games, these headphones won't give you proper positioning information. Bottom line: if you're looking for good surround positioning, don't buy these, you'll be disappointed. But if you're looking for a well built, comfortable pair of gaming headphone with a good microphone, do get them: they are great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing gaming headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my grandson, and I must say, the headset is pretty awesome. The sound quality is great and is quite loud even when it is on a low setting. The noise cancellation is great as well. I would know because when he has them on and I try to call him, he is oblivious to what is going on. Or is that a con? Anywho, the mic is detachable, so you can use them as standard headphones and it comes with extra ear cushions which are easily interchangeable. All in all, these are some mighty fine heaphones! The only con I can think of is the fact that the wire gets very tangled/intertwined and is a pain to look at and deal with. Other than that, golden!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    HyperX Cloud II Wired Gaming Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent headset. Sadly, it had the same issue I have with all wired headsets and the wiring at the connection to the headset eventually shorts out and fails due to a focused flex point at that spot. Always but the extended protection for wired headsets. Was light and comfortable enough to wear for 12 to 16 hours without an issue. Great sound and the mic was great. No complaints other than the normal wired connection point issue. But that happens with every wired headset I get within a year so I can't hold that against this headset either. Excellent choice for the price point.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones for the price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones. I have used many headphone in the past and all of the other ones hurt my head. The hyper X ones feel like a cloud on my head! These are relatively cheap for what you’re getting. Amazing sound quality also! Not a sponsored review

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bang For Buck King

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what to say that hasn't been said in most any youtube review for the headset; but for the money you'd be hard pressed to find a better headset. I will say, for those of us with larger heads it's a little tight, with the bottom of the earcups pushing up on my earlobes, but they're soft enough that I don't really notice after a while. I haven't tried the cloth earcups yet, but the leather ones are great. There's a firmware update on the hyperx website that adds in PS4 support for the USB controller, although you can use them directly on the ps4 through the gamepad also. They sound great, they feel great, willing to bet i'm not going to need the warranty I purchased, as they're very solid. A great buy, hands down.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    One of the best

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is one of the BEST heasets i have ever owned. It is comfortable, the sound is awesome, the mic i didnt have any issues with, and it was very durable. I have had to finally replace this item and it has set a very high standard for any future headsets i will buy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great gaming headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had issues with previous mics not picking up my voice when I talk because I have a very quiet voice but these seem to have no issue and I can adjust the distance of the mic to help with that. They are also very comfortable and noise cancelling. They were recommended to me by two gamer friends and I too would definitely recommend. I especially like that you can use with the audio jack or usb connection that is included, my pc doesn't recognize mic and audio output in the same connection so I had to limit myself to usb connected headphones but these are capable of both.

    I would recommend this to a friend
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