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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 334 reviews

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Rating by feature

  • Video Quality

    Rating 4.5 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are positive about the MyQ Smart Garage Video Keypad's camera quality and ease of use, with many finding the installation process quick and simple. The keypad also provides added security and convenience with its motion detection and night vision capabilities. However, customers express concerns regarding battery life and connectivity issues, with some reporting that the app's performance can be unreliable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 334 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Nice but still working out the bugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install is clean and nicely designed. It was a difficult connection to my Chamberlin garage door. Had to call their customer service three times. Non-English speaking customer service. Once connected, it was fine for a few weeks, now the alerts are on a delay. Not sure what the issue is. I restart my phone and close open apps frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    myQ

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great love this products works well and easy to install .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    MyQ garage door camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for several weeks now and it works well. Had a little trouble at first with the instructions on how to enter the code.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello, Gabriel. Thank you for choosing Chamberlain and for taking the time to rating our products. Should you have any questions or need further assistance, feel free to reach us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Chamberlain-DIY

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Chamberlain MyQ review - experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described provided you have the required door opener. It took a little time for it to pair with my opener but once setup it works great. Video is clear -it's not a security camera but it does the job when someone is nearby.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Mediocre battery life, must disassemble to charge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit is nicely built, but poorly designed from a user perspective. In order to recharge the battery pack, you must remove it from the unit, which means unmounting it from the wall after removing the tiny awkward "security" screw on the bottom, then opening the back cover and finally unclipping the battery pack. Then you need to use a micro-usb cable (Not USB-C, and not provided) to charge the battery pack for hours before putting everything back together. Doing this process every few weeks is bothersome, but by design there is really no way to permanently power the device. A little more effort in design would have paid off greatly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance

    Rated 5 out of 5 stars

    Master smart garage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine and smart a good quality strong product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Video garage code opener works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good with trial subscription, fixing to let it run out and see how well it works without paying a monthly fee. Will post back if any serious changes.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great Camera, Poor Battery life

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera quality and the ease of installation is great. The only downside is the battery storage. It gets to 10% from 100% easily within 45 days. It is a pain to recharge from holder every 45 days.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome upgrade! Super easy setup, even with my older non-Wi-Fi garage opener. The video is clear, notifications are instant, and managing access codes from my phone is a game changer. Reliable, secure, and totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great garage keypad. The camera, microphone and speaker are good quality considering the price. The ability to set notifications, add users, and setup how and where the camera detects is great. The only issue I have is the WiFi range and it’s not just the keypad. I also have a garage camera that is mounted within 7 feet of the WiFi AP and both indicate a medium signal strength.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello Mike, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are excited to be able to meet your standards, and we're happy that we can provide a great experience. Should you have any questions about our products in the future, please email [email protected]. Thank you. Chamberlain-DIY

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and easy to setup. The only issue is the door does not open sometimes.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Thank you for sharing your positive review with us, Suresh. We are so happy to see that you are enjoying your experience with our products, and we appreciate your kind words. Should you have any questions about our products in the future, please email [email protected]. Thank you for being a customer. Chamberlain-DIY

  • Pros mentioned:
    Installation
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Seamless install and set-up, but…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device seems to be solid and well built. Installation and set-up was faily simple. I have two issues. 1, the battery took too long to charge out of the box. It would be nice if it had a partial charge to cut down on the installation time. 2, while installing, the small set screw that secures the unit to the mouting plate is TOO EASY to cross thread and potentially round out the philips head. It would perhaps be better if it were a torx or hex head screw. Otherwise, we’ll see how it performs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great as described and I would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great itembn

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update from the old keypads for our garage. Easy to install and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product at a fantastic price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An item that I have been waiting to go on sale so I could replace my standard key pad. I purchased a new HP computer and got reward certificates because I used my BB Visa card. Was able to get this $39.95 item for $15.00.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to install with clear instructions. The camera quality is decent and it works well. The only downside is the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Access Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great addition to garage access when multiple contractors or service people are coming and going. It allows you to see who is there and they can call you from the device if it doesn't work. Everyone gets their code, too. That way you can cancel that code instead of resetting it for everyone.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Thank you for sharing your review with us Barbara. We love to see that our customers get to have a great experience with our products, and we appreciate the time you took to setup and experience our technology. Should you have any questions in the future, please email [email protected]. Thank you. Chamberlain-DIY

  • Rated 4 out of 5 stars

    Good product, but needs more compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works good, but wasn’t able to get it to link up with my gate opener. I use it as a remote doorbell.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hi! Thank you for being a customer and for taking the time to review our product and share your experience with us. We truly appreciate the time you spent setting up and using the product, as well as the thoughtful feedback you provided for product improvement. Your input is valued and will be shared with our myQ team. If you have any comments, concerns, or questions, please feel free to reach out to us at [email protected]. We’re always here to help. Thank you again! Chamberlain-DIY

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Easy install and integration to MyQ hub, no wires

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features and handy access without having to use other means to open the garage door. Video is a plus but if you want to look later who set off your motion detection (even without using the keypad) you will need a subscription. Also not hard to remove from mount to recharge periodically, but don't lose that tiny screw! That could be improved to not lose it. Must have MyQ hub for it to work though.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life, Connectivity

    Rated 2 out of 5 stars

    Worth it?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disconnects from wifi, battery life not great. Nice video when working

    No, I would not recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello, we appreciate the time you took to review and experience our products. Your feedback is very valued, and we are sorry to hear that your experience was not the best. We are aware that issues can happen after installation, and we would love to better your experience by providing a solution. We are happy to help at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Thank you for all your time and patience. Chamberlain-DIY

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