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Customer Ratings & Reviews

$799.99
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Comp. Value: $899.99

Customer reviews

Rating 4.5 out of 5 stars with 652 reviews

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Rating by feature

  • Capacity

    Rating 4.9 out of 5 stars

  • Dry Time

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the dryer's drying performance, capacity, overall performance, and ease of use. Many appreciate the low noise level, the larger size, and the steam sanitize function. However, some customers have expressed concerns regarding the lint trap.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 652 reviews
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered and installed on time and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Like the way they look and it is efficient. Only wish it came with the shoe dry shelf

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DON'T buy!! It leaves clothes WET w/ MILDEW smell

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered mid-September. Began having issues in October. I'd read reviews saying it was cool to the touch & felt damp even though it was dry so i thought this was the problem. Clothes didn't come out piping hot like my highly reliable, trusty 20yr-old Whirlpool. I thought it was just new technology. Nope. Dryer is just garbage. By November, clothes were just coming out WET. 3 to 5 drying attempts later, still wet!! Tried to contact Best Buy. At 1st first Best Buy scheduled it as an installation only to cancel moments before the appt because it was a repair. Then they scheduled a repair, only to cancel because it was under mfr warranty & had to be fixed by the mfr. Tried the mfr but had difficulty accessing. Meanwhile, i can't return this piece of garbage AND all of this is happening during the holidays and the busiest time of year. Don't buy this. We're hanging clothes all over the house just to get them to line dry. I've wasted tons of money trying to dry clothes 3 or 5 times for SOOO many loads. One of my kids missed school because all of his clothes were in the dryer - he'd washed them and put them in the dryer to dry while he was sleeping and he woke up to them being soaking wet and smelling like mildew. Another kid had to go to work and had to take his clothes to a buddy's house to dry them quickly because after 3 to 5 tries, the load was still wet. I have a hair blow dryer that we use for a few of the items we need quickly if we don't have the TIME to sit everything out and allow it to blowdry. Do NOT buy this dryer!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the feeling that you have because of this experience. Let's get those clothes dried up and smelling fresh, Jacqueline.

      We recommend performing the troubleshooting. The links below will help you learn how the dryer works and prevent mildew and smell from the clothes. Kindly visit the hyperlinks for further assistance.

      Clothes are not dry after using the Samsung dryer:
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough

      Samsung dryer smokes or smells:
      https://www.samsung.com/us/support/troubleshooting/TSG01000971/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1148165921, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Nice Steam Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer. The steam settings are fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is excellent. Probably the best dryer I've owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very wonderful product. Would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE THIS PRODUCT

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent!!! It so quiet and does its job. It’s so pretty too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine great price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great machine, cleans wonderfully, doesn't destryed clothes, highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So excited

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer. Samsung really thought of everything with this design. Definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase, very good items purchased, quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good brand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for price and would recommend for others

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failure at all levels

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst purchase I ever made. I have spent more than I paid for this thing doing laundry at the laundry mat because it keeps breaking down. Everytime it was repaired I was told this is a common problem. Now I am at the end of my warranty best buy nor Samsung will accept a return on a product that is faulty. I will never purchase a Samsung product again

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not really thrilled with the Dryer, does not dry very well takes at least 1 hour to dry clothes.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LindaW, we know how vital a working appliance is at home. We're here to help with your dryer.

      We recommend checking this link to help resolve the issue with your dryer not drying your laundry. Please match the issue you are experiencing from the list provided. Kindly click on the embedded word and watch the video if prompted.

      Clothes are not dry after using Samsung dryer
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1148931724) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works great and love that it has setting to notify you when it shuts off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Dryer has sensors to indicate when clothes are dry which is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought new set due to price but had owned Samsung products before with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The lint filter trap works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great stuff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with delivery and people was nice exellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wrinkle Free

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dry is great and the wrinkle free is a nice extra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is great! Lots of settings so it will dry in appropriate amount of time.

    I would recommend this to a friend
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