Customer Ratings & Reviews

I never got a chance to use it. Disappointed in Best Buy customer service. I brought it back unopend to exchange & upgrade to a different printer. Best manger said i couldn't return because it was over 14 days. I said: its unopened unused He said: i had to pay $50 to return it. But i want to get a different printer. He would not accommodate my request. I walked saying "i would never buy from BB again. I donated the HP printer to a friend in need.

This is an awful product. It jumps offline sporadically and won't print. Scanning doesn't function. Worst of all, HP online support is useless. All they can off is to cycle the printer and my wi-fi modem on and off.

Prinrer was very slow and and awkward. Expected easy and efficient. Disappointed.

Had I known! Printer takes long time to print, difficult to install ink cartridges

Very small screen makes navigation difficult to set up

ink ran out the first day of use. Buy backups if you plan to use it more than one day. Replacements cost almost as much as the printer. Buyer beware.

Does not support printing from iPhone. HP customer service confirmed there is a compatibility issue with all HP printers and iPhone IOS 18 updates. No ETA on resolution to date. This is not an issue with printing from a Mac computer. Only iPhone.

Very difficult to set up for Wi-Fi. Previous HP printers were very easy to install and use. Customer support was co fusing as well. Spoke with 3 different support people and each one told me to do something different. The touch menu pad is small. This is my last HP.

Good printer when it’s connected to Wi Fi. Problem is it won’t stay connected. I tried everything HP support suggested but still wouldn’t stay connected! Retuned printer. Would NOT recommend!

Lack of options, like custom resizing , I can’t choose the size I want my image to be, that is a huge option all my other hp printers have had

The touch display is too small for my fingers so it’s frustrating to use. The display lights stay on at all times which is annoying to say the least. The Ink program is a joke requiring you to sign up or you can’t use the printer. The ink for these machines is almost always a rip off. I only print 5-10 pages a month if that.

Printer very difficult to connect and stay connected to wifi.

Would not work for me. Returned it and was told that several of these printer had been returned.

I cant get my new IMAC to connect to this printer it also won’t connect yo my cell phone very frustrated and i can get anyone to come and help set it up

If I could give a ZERO, I would. HP Envy 6555e printer bought to replace HP 6830. New printer has tiny cartridges that quickly run out of ink. SLOW. Buy a bigger printer or print at your local library. TOTAL WASTE of MONEY.

I have been buying hp products for years. The quality has been getting very bad, over the last few years. This last purchase has ended my buying hp. Bought in April 2025 this printer sounds like it is grinding to death. This is just nuts having to replace several times a year. I'm done. Moving on to Brother . The reports on Brother regular cartridge printer have been very good.

When my HP printer quit printing color I bought a 6500. After about 4 months it quit printing "cartridge failure." After changing cartridges and other tests I spent time chatting with an HP tech. When we could not resolve the problem he gave me a link to an HP service center 1100 miles away and terminated the chat. I cannot recommend this printer or HP service. Canon here I come!

Beyond annoying and overriced ink. Hardly any ink in it. Also completely not intuitive do i no longer like HP. Always baloney when it comes to wifi connection

This wireless printer has a low WiFi signal. I had to put my laptop right next to it to get it to work. I exchanged it for a different HP printer.

I don’t like the way paper loads. The touch pad is difficult to use. Understanding the touch pad symbols is not easy. I would return it for a different printer if I could.