Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 70 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 70 reviews
  • Rated 4 out of 5 stars

    Battery back up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery back up set up easily. Software is a bit dated fpr the computer. Has kept operations through a few power outagea going seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BUY.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD TO BUY THIS IT WORKING VERY GOOD EVERYONE SURE GET IT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great got it to back my 2 NAS backups. Easy to setup adn operate. No issue so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ups

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far has been great and the rgb lighting is a nice touch if you like

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to make sure no issues with my consoles during play. Its been great so far. I have all the back up power i need to quickly save progress during scheduled power outages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great back up power

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for back up power for the internet, tv, phone, laptop and my lift chair.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great UPS with good data!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great UPS, but has an odd smell for a while, luckily it is wearing off. I really like all the data you can get from it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Device

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Bought this as I have noticed some power fluctuations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works good

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended and the lights are cool. Plus it has alot of outlets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, only 1 change

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, easy set up and works well. I'd like the ability to turn the lights off especially the back light.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Sparks too much

    |
    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ups did great went though multiple outages and protected my equipment great but after less then 6 months it hit the fan hard it started sparking and smoking next to my desk thinking it was about to fry everything I had to run it outside while it was still smoking there was no draw on the ups thankfully but non the less it’s a device meant to protect not start fires very nerve wracking experience especially when you have expensive hardware feeding from it I would normally highly recommend this product but for this particular instance I couldn’t suggest this to anyone until there’s a official fix or explanation as to why this happened

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for taking the time to provide feedback about our BGM1500BUS UPS. I am sorry to hear of the issues you are facing and apologize for any inconvenience it has caused. This is not usual behavior for this UPS and should be investigated. You do not have to worry, this UPS would come with a 3 year warranty. At your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST. APC

  • Rated 1 out of 5 stars

    Didnt last 6 months

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have an older version that is still going strong so wanted anither for the tv and ps5. Should have returned it day 1 due to occassional clicking noise but let it go. Flash forward not even six months and come home to a burning smell that traced back to this ups. Sides were hot to the touch. Only had the two items plugged in and well under load (both items were actually off at the time). Contacted chat and they Best Buy set an appointment for geek squad (hour each way from the closest store) only to get there and them tell me they dont work on Ups in the store and to contact the mananufactuter. Waste of a trip. First time I have been completely disappointed in Best Buy. Hopefully the manufacturer stands by the supposed three year warranty.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Hello,
      We do apologize about this inconvenience. We at APC by Schneider Electric value your feedback and would like to help you with this concern.

      Electronics normally would emit a mild smell on its first use. This can be a mild odor or at times (depending on the end user sensitivity), it can be perceived as strong. If for a long period at it is still exhibiting such odor and too hot to touch, please do reach out to us. We want to help you.

      Please let us know if you still need any additional assistance. Callback at Phone - 800-555-2725 and follow the prompts.

      For immediate assistance, contact our chat support agents at https://www.apc.com/us/en/tools/chat/ or visit www.apc.com for product specifics and basic troubleshooting. APC

  • Rated 5 out of 5 stars

    UPS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lose power often during the winter months so this is great for keeping my internet during down times.

    I would recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      Thank you for providing feedback to our product. If you need additional assistance, please feel free to reach out to us directly at https://www.apc.com/us/en/support/ so we can address this issue and provide you with the support you need. Support is available Monday to Friday, 8am to 8pm EST APC

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Reliable Performance with Minor Drawbacks

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup process is straightforward, as it was essentially plug-and-play and came with a data cable, making it easy to get started. Coincidentally, shortly after setting it up, we experienced a days-long power outage due to the Bomb Cyclone, which provided a real test for the UPS. It performed exactly as expected, keeping our router and modem running for about three hours. However, there was a noticeable ozone smell, which I attributed to the lead-acid battery's first usage. The battery life met my expectations, although the recharge time was quite slow, taking most of a day. This is acceptable for a UPS, as its primary function is to provide temporary power during outages. The noise level was manageable, with the internal fans producing a sound when activated. While it wasn't overly loud, it did draw attention to the unit. The build quality is solid, but it's worth noting that the UPS is quite large and heavy. It fits in my setup, but only when laid down horizontally. Potential buyers should definitely consider the dimensions before purchasing. One downside is the lack of accompanying software. The UPS relies on the host operating system for status updates and does not offer much control over the unit itself. This means that while you can monitor when the UPS switches from live to battery power, you won't have much control over its functions. Additionally, the unit provides the ability to change the color of the ring around the display, but there is no option to remove the lighting altogether. So, if you want to "hide it away," it's not really possible. This was one thing I wished was possible. They clearly built it to be a "statement piece" as part of your gamer rig. Overall, for the price, this is an admirable unit. It provides reliable performance during power outages and has a sturdy build. While it has some limitations, such as the slow recharge time and lack of control software, it offers good value for money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing colors and looks futuristic.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great aesthetics and awesome lighting. Very adjustable and multiple colors. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. The quality of this Backup-UPS seems to be very good.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    It is so quiet

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got this product and I am happy with its performance. It is so quiet even when I am running a complicated computational simulation, it won’t make a lot of noise. It has a monitor on the top which shows the battery life and keeps me updated during gaming. I like the light, which is not too bright or too dark. The light helps me monitor my PC’s performance during work. It is compact enough that it does not require too much space. It is not too heavy, and I can move it easily in my office. The electricity usage is fair enough. All in all, I can recommend this product to anyone who is working with long-lasting computational programs or wants to play games for a long period of time. Just be sure that the power won’t go off and no interruption will happen. The best part for me is that the machine doesn’t make so much noise and heat. With my previous machines, I couldn’t stay in the room because of the high amount of produced heat. Overall, I am happy with what I got. Additionally, I appreciate how user-friendly the design is. The controls are intuitive, and the setup was quick and straightforward. The cooling system is highly efficient, ensuring that the device stays cool even during heavy usage. Furthermore, the sleek design blends well with my office setup, adding a modern touch to the space. The durability of the product also gives me confidence that it will last a long time without needing repairs or replacements. It’s truly a reliable investment.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    A must have if you live in brown-out country

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My power grid is less than ideal, and I’ve been wanting to pick up a battery backup for a year now. This looks very modern, with bright rgb lights that will be hidden under the desk. Set up was insanely easy. Took 14hrs to fill the backup battery. Heavy and well made, I expect this to last a long time. Very quiet except when the power goes out. My circuit breaker got tripped, and the APC beeped super loud every 10 seconds or so. With my 4070 Super, OLED monitor, the backup said it had approx 200 minutes to power down. Not bad, considering the amount of juice the pc sucks down. Design is great. Plenty of space to plug in all my electronic bricks, and even has a light on the back so you don’t need a flashlight to find an available outlet. Speaking of outlets, it has 6 battery protected outlets and 4 surge protected outlets. Perfect for a router, pc, monitor so you remain online when the neighborhood goes dark. Definitely a great device and a small price to pay to protect your $$$$ gaming pc and accessories.

    I would recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We appreciate the feedback you have provided in our product, however, we also apologize if you may have any inconvenience with the experience using our product as well. If you need further assistance and wanted to address your concern in regards to this product, please reach out to our customer support team with your details, and we'll work to make things right. We offer phone support at 800-800-4272 and chat service through our support site - https://www.apc.com/us/en/support/. Support is available Monday – Friday, 8am – 8pm EST. APC

  • Rated 1 out of 5 stars

    Best Buy shipping USED products.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT order from Best Buy -- this product arrived USED. Ordered from B&H instead for the exact same price and it was perfectly new. Best Buy lost a customer permanently.

    No, I would not recommend this to a friend
    • Brand response from APCProductSupport
      Posted .

      We're sorry to hear about your experience with this APC Back UPS. It’s frustrating to receive a used product when you expect something new but it still has 3 years warranty from the purchase date. So if you need support/service, you can reach out to our Customer Care Center at https://www.apc.com/us/en/support/ APC

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    APC backUPS are the only one's I trust! Love this!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th APC UPS and they are always amazing. This is no different. The backup performs as described and unlike some of my others, this has more “bells and whistles” which are welcomed to me, but can easily be turned off if you don’t want them. Mostly I’m talking about the LED’s here. Which does bring me to my one CON of the unit. The LED’s hum something awful on the front ring. At least with my setup they do. The back light is fine, so I leave that on, but the front ring has a loud hum on brighter colors. (darker colors are less noticeable.) I tested this by leaving it on and not telling my wife and within minutes of sitting near it she said she can hear this horrible high pitched ringing. So that is a shame, but other than that, it works great. I assume most people aren’t buying this for the light up ring anyway. The nice part about the front ring though, is you can change the settings around and it will light up based on how much load/voltage/watts/etc (whatever you set it to) is left. So when I have a lot of things running that are plugged into the UPS, the light ring fills almost half way, when I only have a few things on, it’s less. A simple way to easily know how much you are using at any time. I really like that. Also, like most APC backups, the screen turns off after it times out, you can turn the audio alerts on or off and the battery is replaceable. I did struggle to get the battery cover back on, but that’s not something you do often, so I’m not knocking it for that. I suggest reading the material that comes with and making sure you understand how the back up works, especially if it’s your first one, but even if you are used to them. It’s important to know what settings are available, what the info screen means and how to safely protect your electronics. Again, just like all APC backups, the plugs on the back are clearly marked with surge, backup, or both. The plugs are a little close together, so wall warts will need short pigtails or spaced out, that’s a bummer but pretty standard, and there’s a switch that’s easy to find to flip it back on if the unit trips. Another thing that is unique to this UPS compared to my others is the USB ports on the front. I love this for quick charging or when guests need a port to plug into it. Since I have this backup in my living room with my entertainment system, I have a huge rack unit power supply that has all of my entertainment devices plugged into it, which in turn plugs into the UPS. The backup doesn’t show any wire faults or issues and is basically a second layer of protection. This is perfect for a living room or office/gaming area since this backup is more visually appealing than most from APC. there’s rounded edges, the LED lights (which do change colors btw) and the screen has an angle to easy read when it’s on the floor. The size is pretty small/standard and can squeeze in between things easily but leave room for it to breath. One last note on the LED’s, you can have the front and back on, just the back, or none. Since the front seems to hum something awful on my unit, I have just the back on and it provides a nice back glow to my living room entertainment unit display. So how does it perform in an outage? Well, we live in the country and the power blinks off and on allllll the time. We have a home generator that kicks on but I put UPS backups on all my electronics that I want to protect or not lose during the transfer over to the generator. This means I only need about 30 seconds to a minute of backup power before the generator kicks in, but if you have a large load on the unit, the run time will be short. Obviously this unit can handle the one minute I need, but the power has gone out twice already in the 5 days I’ve had this unit and I checked the run time on it and saw about 12 min on average when fully loaded. That’s an AVR 7.1, playstation 5, 65 inch TV, clock, and a few smaller items all on and running. The load was about 65% I believe it said. So obviously your results will vary, but suffice to say, this backup will work just fine for what I need and if the power was out even longer or the generator didn’t work, I would have plenty of time to turn devices off safely. OVERALL I love the APC UPS backups and will continue to trust them with all my expensive electronics. My home office which is a full size video editing bay, my $6000 dollar plus living room setup, and all my home server and projector screen rooms run on APC backups and I have never had anything break or get damaged. Even when my neighbors reported having thousands of dollars in damage during a brown out, I lost NOTHING. You can trust this brand and if you want a little flare to add to your setup, get this unit and light up your setup even in a black out!

    I would recommend this to a friend
Sponsored