Customer Ratings & Reviews

I like knowing that Best Buy will check my computer anytime I feel some thing is not right.

I highly recommend this because you never know when something may go wrong with your tech product.

You have to always get protection especially on high priced ticket items. Well worth the investment.

The people with the geek squad is the greatest will do all they can to resolve your issue..

best buy makes it super simple and stress free when you buy their warranty to get anything fixed.

1-Year Geek Squad Protect & Support Plus is good. I like when Best Buy offers the Protection Plans.

You definitely will need this to protect your device! I knew I need it since I have a year old kid.

They have talked me through several things over the phone. They are always courteous and helpful.

They are all very friendly and helpful and always willing to help or answer any questions

Whenever I have issues with something the Geek squad has always taken care of me above and beyond!

I have not had to used it as of yet, but on a different product, I had to. It's worth it.

I purchased for my son and have not needed it yet so thats good, but nice to have the protection

Never used it, but always had a great experience with Best Buy standing behind their products.

Never used it, but always had a great experience with Best Buy standing behind their products.

I'm so lucky to have the benefits of geek squad. I only had to call them once and it was helpful.

I love Best Buy’s geek squad warranty and the other company offers such a great product

Always have chosen this. I break or damage computers way too much and ther rarely ask questions.

I spent $350 for the 3 year insurance after purchasing a new laptop from Best Buy and I actually needed to use it 5 months later. Well their services consisted of visually inspecting the laptop and being unable to find an issue so they would have to mail it off to get fixed. They are unable to perform any actual maintenance or repairs. I was then told I had to sign a waiver stating I knew and was okay with my laptop coming back with the memory wiped or because I already paid the $350 I could create a save point at the store for the LOW LOW price of $80. The only other experience with Geek Squad I have had is when I needed to have windows reinstalled on a new hard drive and I did not want to wait 2 weeks for a recovery disc to be shipped to me. They took my computer in and I did not hear anything from them for a week because they messed my phone number up so when I called I was informed they were not able to install Windows from the windows website and they would need a recovery disc so I took my tower home. I was able to get a refund for data swap charges and installing the hard drive (I let them do that only because they were installing windows on the new hard drive). I received a message on facebook from a woman who had pictures taken off her hard drive and ended up with my pictures and was able to contact me because I had one picture of a pay stub that had my name shown. I agreed to meet her at the store to bring her HER hard drive back which I had because it was suppose to be my old one. For some reason I happened to open the tower up and I noticed that the hard drive they did install for me did not have the cord from the drive connected to the computer which didn't upset me that much because I didn't end up paying for a hard drive to be installed (which was like 50 bucks and literally takes 5 minutes) but I feel like they have horrible, horrible service and poor policies in place for quality control. They ended up losing the screw that goes on the outside cover of my tower to keep the side on, they gave my old hard drive to someone else and gave me hers and she actually ran a business off her computer and needed that tower, and then the service I hired them for to install a new hard drive they did not actually do. As a whole Best Buy is a great place to buy products because they price match with online competitor and their guys are knowledgeable about the products BUT Geek Squad is garbage and a complete money sink.

This protection plan has been a life saver! We were able to add our other items to it.

Puts my mind at ease knowing I have the geek squad available , having this warranty is essential