Customer Ratings & Reviews

So far this has been a huge waste of money. I purchased this to protect the HP Chromebook that was also a bad purchase. The Geek Squad replaced the motherboard and it actually made it worse. Now it doesn't work at all. Best Buy will not give us our money back, a replacement device of equal value or even store credit since it has been more than 14 days since purchase. Basically we are stuck continuing to take our device back and forth to Geek Squad so they can "fix it" till our warranty runs out. We will not and have not been back to Best Buy since to purchase anything nor will we recommend going there to anyone

I purchased the plan thinking I was covered. Was on the phone with geek squad for over an hour and they told me I had to bring it to the store. Wasn't happy with the service. I will stick with the manufacturer's warranty.

I was in maplewood store on Friday 11/25 in the morning to try buy a Laptop and tablet , when I got to check out, I was in the register and the person that was in that register supposed to be the lead person from that area and was take care of me when I told him that I came to pay for my laptop and tablet he even didn't know, what going on in his area, I talked him that I was wait for more that 1 hr. That somebody came to help me about the laptop, and he answer was we are busy, but the tone Voice was not the correct and the end I just got the laptop and not the tablet , I was really upset

The Geek Squad at Best Buy Triangle Town are not courteous nor knowledgable. However, if you must use this service, use the Geek Squad on Glenwood Road - they are very courteous, professional, and well equipped to handle your technological mishaps. You will spend money if your device does not have a Best Buy warranty. You will spend more if you want to back up information before they work on your device - at least $100-$150 just to back up information. If you do not have a spare device at home, get ready to wait up to 14 days to be reunited with your device.

After sending the product in for repair for the same defect 2 times, Best Buy cancelled my warranty and did not fix the defect under the warranty. They say I reached the limit of benefits - hard to believe since the product is still broken. I would give zero stars if I could since I completely wasted my money. In addition, Best Buy does not return calls on repeated instances of escalations to customer relations. Four instances of my complaint being 'escalated' for a call back were never returned.

We have had to replace the charger twice. Best Buy has been useless in helping the second time it failed.

I took my laptop in for repair. It was at the store for three days. When I got the laptop back it was doing the same thing I took it in for repairs.

I got this for free with my laptop. I would prefer one with free upgrades that's permanent if I pay for it. It was free so it was worth the money.

Rated a 2 because I don't know what else to rate it. Only tried to use it once and was told when I called that my problem wasn't covered.

Slow running system, it's been two months not even and I've already had to contact customer support. But the laptop itself is a rad color

To be candid, I think Geek Squad Protection has become a necessary evil and it is just a cash grab for Best Buy and mostly a ripoff.

At this time, I am very unhappy with the way the 2 year warranty is handled at Best Buy. Shipping my laptop to a service center, who was unable to make the proper repairs, and yet sent it back to the Best Buy store for customer pick up. Now, it has to be reshipped and I'm being asked to approve the shipping! Seriously? HP Sectre is only 13 months old and completely quit charging or staying on!

I have only used this once. The one time I called in it took me over an hour to talk to someone about my laptop.

This services is great, no complain and the services from Best buy its amazing

Protection plans are always worth buying. Geek squad has never done me wrong.

If you're only going to buy a year protection plan, dont. I did thinking it would kick in after the factory warranty went out, nope. I wasted money on a protection plan that you already get free with most laptops. I wouldn't reccomend it unless you're going to get a multiple year plan. Then your looking at as much as a price of a new laptop.

Geek squad should improve contact with subscribers and not wait till expiration to remind you to renew

My laptop keyboard got water damage. The Geek Squad used a broken keyboard to pretend to fix it and then told us we needed a whole new computer. We got it back and had it fixed with a working external keyboard in 5 minutes. They also told my boss she would lose her place in line if she went out to her car to change her oxygen tank.

I have this protection from other items I have purchased. did not need it on a later product. inadvertently, it was added to my order. I called within days to cancel. 3 months later, I am still waiting for credit. what's up ?? !! its not product I have a problem with, tis the poor service after I called 2x. they just wanted to get me off the phone??

Protection and Tech Support is excellent from the Geeks.