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Customer reviews

Rating 4.3 out of 5 stars with 38 reviews

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84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 38 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Alerts
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Security Suite!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t been a Symantec/Norton/NortonLifeLock user in quite some time. Over the last 30+ years they’ve certainly had some ups and downs. The good news is that the current version of Norton 360 is a solid winner. Gone are the days of security software bogging down a system – Norton 360 had minimal impact on my system performance and according to online resources, does a pretty great job at malware detection. An added benefit with this package is that it also includes Norton Utilities. This suite includes a nice list of added value with a “no-log” VPN, dark web monitoring, 10Gb of secure storage, PC cleanup, application accelerator and Drivescrubber – a utility for permanently erasing sensitive data from your computer. I find the number of alerts generally irritating – whether advertising for other Norton products, features or service messages. By no means is Norton the worst either. I’ve used other comparable products with far more, but even so, I don’t like being advertised with constant add-ons and upsells. Overall, the whole suite is a top performer. If you plan to go with the added security of a 3rd party security package you won’t be disappointed in the 2022 iteration of Norton 360.

    I would recommend this to a friend
  • Pros mentioned:
    Dark web monitoring, Protection, Vpn
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Protects your device and information!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider myself a tech and have always thought I would be smart enough to prevent my computer from getting any malware from malicious websites or emails but it happened! I am very careful when I browse the web and open up emails. I tend to just delete anything that I do not recognize or did not solicit myself. Anyway.. long story longer, one day a website kind of hijacked my calendar and contacts on my Mac! Wild! I never thought my MacBook would be able to get hijacked by a website. So I decided I'd give Norton 360 a shot and install it onto my MacBook for some peace of mind.The fact that it comes with a year of VPN service is an added bonus! VPNs are very helpful for preventing websites from tracking you and stealing your personal and financial information. It was very quick and easy to install on Mac OS. It is lightweight and does bog down my system resources. The VPN is very easy to set up and turn on and off. One thing to mention though, is that if you plan on using this with Mac OS, you'll have to kind of dig into your system security settings to allow the software access. If you are a longtime Mac User, you already know about this. It runs in the background without slowing down my M1 MacBook Pro at all. My Mac runs just as fast as the day I first booted it up even with Norton scanning my files. The subscription comes with a year of dark web monitoring. 10 GB of cloud storage, and a password manager if you would like to have a place to store all your passwords safely. All in All, I think the Norton 360 standard plan is a great value. It provides many security services to keep you and your information safe online. You can never be too careful these days. You and I know that there is people trying to scam and steal our information every day!

    I would recommend this to a friend
  • Pros mentioned:
    Dark web monitoring, Easy to install
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Ridiculously Easy Setup, Not so Great VPN

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing the software and using it really couldn't be easier. It's honestly one of the simplest setups I've done on any software. While being able to get started quick is great, how it works once its installed is what really matters. One big pro with this software is that it comes with just about every security option you could need. From standard malware protection, to dark web monitoring, a VPN and more. As far as overall protection for your computer, Norton continues to provide the same standard of protection as it always has, although some of it may be redundant with what most OSs already provide. It still definitely gives you a bit more peace of mind and control. The dark web monitoring is interesting as well. Within a couple minutes of getting everything setup I already got an alert about one of my email addresses being found on the dark web. I'll admit it was a scary alert to get, but it wasn't anything I didn't already know about as the email address was one that was involved in a data leak where the hacked company had alerted all of its users to. And the info tied to it wasn't anything overly sensitive. Neither of those features however are the reason I wanted to get this software. It's the VPN that I really wanted, and for a specific reason and use. That use being that I was going on a 2 week road trip where the first week I'd be working remote out of my RV. To do so I already got a mobile hotspot to use from my company, but I was required to get my own VPN. I've now completed that week of work and unfortunately have to say the Norton VPN didn't work at all for me. Install and enabling/disabling it is about as easy as it gets, but when it was enabled, I may as well not even had a hotspot. It's known that you sacrifice some data speed when going through a VPN, but it was so slow that trying to do just about anything online ended up with timeout errors. I tried to use it at various times throughout the week and every time I was forced to disable it. Luckily, I was able to figure something out to allow me to actually work, but it wasn't anything to do with this Norton Software. At least it still does what its supposed to when it comes to protecting my laptop in other ways, but since the VPN is what I really needed I won't be renewing my subscription after the included year.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Hi! We're extremely sorry to hear about the issues you are facing with Norton Secure VPN. You might expect a small loss in speed when connecting to any VPN service due to the software having to encrypt every packet of data. However, we would like to collect more details about this issue and help you to get it sorted. Could you please connect with our support team here www.norton.com/support. Alternatively, you can connect with our official social support Channel -Twitter at https://twitter.com/messages/Nortonsupport or on Facebook at https://m.me/norton Symantec

  • Cons mentioned:
    Auto-renewal, Multiple devices

    Rated 4 out of 5 stars

    Higher Renewal

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's definitely a good product. However, I have not renewed mine yet because I find that I no longer need all of the features included. I also would like to have it on multiple devices. The renewal price (which is several times more than the initial price) does not justify having it available for only one device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant go wrong with Norton’s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I moved out of California to Colorado last month, I needed to do my taxes and my pc I bought at best buys back in 2012. It was infected and best buys had Norton’s on sale. As old is my computer is Norton’s got my computer cleaned up and is running 10x better then before. :D

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    Norton 360 Standard with Norton Utilities Ultimate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a VPN and this provided that and so much more protection, plus this version includes Norton Utilities Ultimate for the same price, which I tried for a short trial and worked really well to improve my very slow computer. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Returning Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used Norton the past 5+ years and am very pleased with the performance .

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    What I expected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software does exactly what it is supposed to do. I like not having to worry about my laptop being hacked into if I leave it connected overnight

    I would recommend this to a friend
  • Cons mentioned:
    Auto-renewal
    Best Buy Employee

    Rated 5 out of 5 stars

    Tried and true

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using norton for years. It’s usually on sale so I rarely auto renew, but you have a profile, so you dont lose your settings when entering a new product key. Never had issues with it, don’t think I ever will.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is very good for protection, would recommend to buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with great utilities to keep my computer running smooth. I really like the extras, like secure VPN, email protection and lifelock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Norton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton is the best security software for your pc and norton utilities

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Easy to install
    Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the digital version, and was sent a key right away. It was easy to install. Causes the computer to boot a little slower than MS Defender. It is confusing because the MS Defender icon stays in the system tray, but if you open it up and look at the Virus & Threat Protection, it does show Norton 360.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great product, must have

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you need for security and more, great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice software package for your computer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy download process, plus it has Norton Utilities Ultimate with Norton 360!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    CHEAPER AT BB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    CHEAPER THAN AT NORTON RENEWAL OR NORTON WEBSITE EASY TO USE VPN IS GREAT

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Classic

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really much to say. It’s Norton can’t go wrong with the old-school classic security.

    I would recommend this to a friend
  • Pros mentioned:
    Vpn

    Rated 5 out of 5 stars

    You need Norton 360

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is working faster thanks to the utility download. It offers a VPN and password protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Norton 360

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Have used Norton for many years. Always serves it purpose.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't got it to work at this time. I will never buy a download version again. As Harrison Ford said in the movie, He chose unwisely.

    No, I would not recommend this to a friend
    • Brand response from NortonLIfeLock Product Expert
      Posted .

      Thanks for your rating and feedback. We really appreciate this.

      We're sorry to hear you are unable to download Norton 360 onto your device.

      Could you please follow the instructions here to see if this helps https://support.norton.com/sp/en/ie/home/current/solutions/kb20090708112600EN

      If you are still facing issues please do not hesitate to get in touch with our support team here www.norton.com/support

      We are happy to help! Symantec