Customer Ratings & Reviews

I add the maximum years of geek squad possible on every item I buy from Best Buy. Well worth the price and hassle free exchanges

I will always choose Geek protection. I once had to utilize it and it was pretty straightforward.

The agents are courteous, respectful our home abd property and experienced. We’ve had them in our home a couple different times for different installs and are always friendly and knowledgeable. If they don’t know, they find the answer.

The service that was provided was outstanding. They answered all my questions and they were very polite about it. I love shopping at bestbuy. Thank you.

Amazing customer service and easy to use. To many times protection plans make it difficult or deny claims. They are knowledgeable and always helpful when needed.

Decent bass for the size. Remote doesn’t have a button for voice mode which is irritating - you have to do a combination of buttons to turn it off/on. If you get it on sale it is a good buy.

I received a full refund for my open box purchase Sony 7.2 4K channel receiver that had lost the ability to give out sound signals to my speakers. This was my favorite receiver that i purchase over a year ago or more as an open-box item. Geek Squad services has always and will always be a major security warranty blanket for all your important electronic items/equipment in the case you may need a repair, replace an item if not fixable or get a refund on all your major important electronic purchases. In some cases, you can exchange item for another of equal value or even a different higher brand with a store manager approval base on the item selling price.

The 4 year protection plan is something we all hope to never have to use. For me, I had to and was so happy I purchased it. My product was replaced for me so easily and I never even had to leave my car. I simply took care of everything over the internet and pulled up to provided parking spot and voila, I was back in the game! Great product and I high recommend!

Very good very nice definitely recommend good good

I have used Geek Squad Warranties in the past and have them on items now. They always fix or replace with new product or refund.

100% worth it, safe piece of mind and easy to deal with bestbuy than manufacturers .

Great to know that they are available to do the install .

Always remember to have this maintenance agreement it is worth the money

The Best Buy membership is the only way I shop. Member discounts Prices, Unlimited Geek Squad which definitely adds to my mental security not to mention the tree 24 month protection plans with all purchases!! In this case I actuall bought the 48 month protection plan because of the money I saved due to having a Membership!

I have purchased the Geek Squad Protection for a number of items over the years, but I had only needed it once. I had purchased a coffee maker for about $160 and it lasted me about 22 months before it stopped working. I forgot that I had purchased the Geek Squad Protection for it, but I found my contract information in my e-mail after a simple search. I brought the coffee maker to my local Best Buy store, explained my situation to the returns associate, showed my contract number, and I was given a refund for the purchase price of the coffee maker. Fortunately, a newer model of the coffee maker was available at $10 less than what I had previously paid and I also received a $15 gift card as part of a promotion for purchasing that particular coffee maker. And, yes, I did purchase the Geek Squad Protection again for my new coffee maker.

Great option as a catch all when manufacturers warranty doesnt cut it.

I received my Nintendo switch in store! Everyone was so helpful by helping me decide which one was right for me.

EXCELLENT EXPERIENCE, SERVICE UNPRECEDENTED, TRULY GRATEFUL ABOVE AND BEYOND. THANK YOU GEEKS!!!!.....!!!...!!..!......

not a bad place to start, sub definitely sounds good. just wish both my tv and sound bar had eARC support, but only one of them have it. but still pretty happy with it. a lot easier to set up and pair then my previous one.

Fantastic service they were all very helpful. Could not ask for any better service.