Customer Ratings & Reviews

I am light sensitive and this tv helps with my headaches. Looks amazing in my front room

I find the TV not able to provide clear picture, seems blurred during motion scenes like birds in flight, football action initial motion but once scene catches up picture is clear again

The representative guide me through this sale and was a really great selection

Excellent tv. Installers were awesome and had it knocked out within an hour.

Love this TV, natural colors, AI is also really useful

great value simple set up easy information screen to review

Was on time great communication installation was fast & great

Excellent TV, intergrates fine with my existing AV equipment.

The tv you wish you had for the holidays and parties.

Bright high definition display with highly saturated colors. TV speaker quality medium.

Compared to the QLED this OLED 77” picture is absolutely stunning.

Excellent service Sales person was knowledgeable, confident and courteous

Some of our best friends said they wanted to watch their football team on our TV

Great tv, great service, great people!!!!!!!!!!!!!

Great picture and a strong value at the price for this size screen.

I had a problem with the first TV ,i called and they took care of it and brought me a replacement, no questions asked!!...very pleased with the outcome.

You get what you pay for, It works, the picture is good, and the setup was easy. The picture is good, but nothing spectacular.

This was the single most disappointing purchase from a tv I had high hopes for. The picture was incredibly blurry and dark. I made multiple adjustments to try and correct the picture but it looked more like that of a $200 knockoff than a nearly $2000 Samsung. I returned it for a Sony Bravia XR8B and was shocked how much better and more clear the picture was!

Unfortunately, the poor customer service I’ve received has completely overshadowed what is otherwise an excellent TV. I purchased the TV using a promotional discount I earned elsewhere, which is the only reason I paid less than the current website price. Just two days after my purchase, I saw the price drop significantly, yet despite being well within Best Buy’s price match window, I continue to be denied a refund with explanations like "I paid less" or "the system won’t let me." I’m not trying to cheat the system—if I hadn’t seen the price drop so significantly, I wouldn’t have an issue. But it did drop within two days of my purchase, and no one has had the courtesy to refund me the difference I earned through my own personal effort. Several representatives told me I qualified for the refund, only for my request to be declined afterward. I’ve now spoken with over seven representatives, yet nothing has been resolved. Now my return window is expiring, and it feels like no one cares. I feel cheated and overcharged. As a longtime Best Buy customer, I expected accountability and a fair resolution—not confusion, inconsistency, and unhelpful support.

Great TV - Affordable for the size and quality. Great picture and sound quality. Really love everything about it - so happy with this purchase!