Customer Ratings & Reviews
- Model:
- QN77S84FAEXZA
- SKU:
- 6642397
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and sound of the 77" Class S84F OLED 4K UHD Samsung Vision AI Smart Tizen TV (2025). There are currently no cons reported for this product.
This summary was generated by AI based on customer reviews.
Samsung OLED TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear picture and nice features. Easy to navigate through the apps.
I would recommend this to a friend77in TV,
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem with the first TV ,i called and they took care of it and brought me a replacement, no questions asked!!...very pleased with the outcome.
I would recommend this to a friendGood bargain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for, It works, the picture is good, and the setup was easy. The picture is good, but nothing spectacular.
I would recommend this to a friendGreat TV, Terrible Customer Service Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the poor customer service I’ve received has completely overshadowed what is otherwise an excellent TV. I purchased the TV using a promotional discount I earned elsewhere, which is the only reason I paid less than the current website price. Just two days after my purchase, I saw the price drop significantly, yet despite being well within Best Buy’s price match window, I continue to be denied a refund with explanations like "I paid less" or "the system won’t let me." I’m not trying to cheat the system—if I hadn’t seen the price drop so significantly, I wouldn’t have an issue. But it did drop within two days of my purchase, and no one has had the courtesy to refund me the difference I earned through my own personal effort. Several representatives told me I qualified for the refund, only for my request to be declined afterward. I’ve now spoken with over seven representatives, yet nothing has been resolved. Now my return window is expiring, and it feels like no one cares. I feel cheated and overcharged. As a longtime Best Buy customer, I expected accountability and a fair resolution—not confusion, inconsistency, and unhelpful support.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Melc,
We're very sorry to hear about your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
enjoy this oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have enjoyed this tv sound is good picture is excellent
I would recommend this to a friend
