Customers love the 11.6" Refurbished Chromebook's ease of use, performance, and affordability, finding it particularly well-suited for beginners and students. Positive feedback also highlights its compact size. However, some users experienced limitations with software updates and the Google Play Store, and reported issues with the touchpad's responsiveness.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 44 reviews
Pros mentioned:
Speed
Rated 5 out of 5 stars
I Love My Laptop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love how easy it is to carry it's so light I also love how quiet the keyboard is, this laptop is fast
I would recommend this to a friend
Pros mentioned:
Size, Speed
Cons mentioned:
Software updates, Touchpad
Rated 2 out of 5 stars
Would've Been Great
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Upon setup of device, notice is given that updates are no longer available for device. We're not savvy enough to move to CloudReady or another alternative, this purchase was for my kids. Chromebook provides updates for 6.5 years, it would've been nice to know this chromebook was already out of date. This purchase was a waste of my time. Plus the mousepad was not responsive, needed to push more than once to make selections. Yet processing speed & display are fitting for kids, loved the size.
No, I would not recommend this to a friend
Brand response from TeamAcer
Posted .
We understand this is frustrating; unfortunately this is Google's Auto Update policy which applies to all Chromebook manufacturers. You can find more information about this policy at: https://support.google.com/chrome/a/answer/6220366?hl=en. Please note that you will still be able to continue using your device with its current software. If you are having problems with the touchpad, please contact PlanetROI who provides warranty service and support for the recertified products. Contact information should be included in box with the computer. They will be happy to provide assistance with your recertified Acer and offer repair if it is needed. Here is their contact information in case you need: 844.433.8476 [email protected] We appreciate you taking the time to write this review. Best regards, Acer America
Pros mentioned:
Ease of use, Price, Size
Rated 5 out of 5 stars
It’s great for students
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s a really good price but most of all it’s pretty fast and easy to use. My som loves it. The perfect size for him. Not to small , not to big
I would recommend this to a friend
Pros mentioned:
Performance
Cons mentioned:
Software updates, Touchpad
Rated 3 out of 5 stars
Nice
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a nice little computer for kids in school. Biggest issue is that they don't tell you that it cannot be updated any further so eventually I will have to download other software at some point to get it to work or the kids won't be able to use certain apps. The mouse pad area also has glitches.
I would recommend this to a friend
Cons mentioned:
Google play store, Software updates
Rated 1 out of 5 stars
Do not waste your money or your time on this produ
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The device is too old for OS updates out of the box, so it can't update security or the OS. Why would Best Buy even bother selling this knowing that it's old is beyond Reason. Also, you can't access the Google Play Store. Waste of money.
Can't add apps or delete apps and my zoom app does not work on this device.
No, I would not recommend this to a friend
Brand response from TeamAcer
Posted .
We are sorry you are unhappy with your Acer recertified Chromebook. The Chromebook devices do have an end of life date, as this applies to all Chromebooks regardless of manufacturer. While Chromebooks are designed to have automatic updates, as Google explains: "end-to-end updates for all our devices to ensure the highest levels of security requires dependencies on many third-party hardware and software providers so we cannot indefinitely ensure that older Chrome devices will receive updates to enable new OS and browser features." We are sorry you gave the device a 1 star review because of this, and we understand this is disappointing but we hope the Chromebook meets your needs otherwise. We appreciate you taking the time to write this review. Regards, Acer America
Pros mentioned:
Performance, Price
Rated 4 out of 5 stars
Good chromebook for virtual learning
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good product. No issues.Works very well.Few scrates.
I would recommend this to a friend
Cons mentioned:
Touchpad
Rated 4 out of 5 stars
Good cheap chromebook
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got what I paid for, under $100. Solid machine but the track pad is not as responsive as I'd like.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Exactly what I was looking for.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pros: light weight, excellent for travel.
Fast processing.
Cons: No capability to have apps.
Limited download but I use a.
thumbdrive for that.
I would recommend this to a friend
Rated 5 out of 5 stars
Good Bang for the buck with 4 grandkids
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased these affordable Chromebooks for our grandkids. Had to have my son order one, due to limit of 3 items. I like that the grandkids can access Google accounts, and use for school. If they are a little rough on them they take the pounding. Arrived quickly, picked up at store, added mouse for each and the grandkids love them. Price is good, charge last for little ones all day. I don’t worry about the item, because it is sturdy and reliable. I really like Acer because other brands are easy to remove keys from keyboards. Thanks BB for allowing my money to stretch further. Love the refurbished items.
I would recommend this to a friend
Cons mentioned:
Google play store
Rated 2 out of 5 stars
Refurbished didn't have Google Play app
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Computer had scratches and cracks ,after they fixed they covered with a sticker simulating factory surface.The ChromeOs version of it was outdated somehow and wouldn't do the Google play store app option which makes the chromebook more useful for a kid giving you the ability to download games and other apps.I ended up returning the refurbished and getting an open-box and was the best decision ever.I wouldn't buy refurbished if is from a third-party place.
No, I would not recommend this to a friend
Brand response from TeamAcer
Posted .
We are sorry to hear this; we understand you returned your Acer recertified Chromebook. PlanetROI who supports and services these devices would have been happy to help you with any warranty issues that may arise. If in the future you need assistance with an Acer recertified product please feel free to contact PlanetROI; contact information is included in the box with these products. We appreciate you taking the time to write this review. Best regards, Acer America
Cons mentioned:
Software updates
Rated 4 out of 5 stars
Very good buy.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works fine for my 5th grader. No issues thus far. Only complain is restriction on software download onto the device thus limiting software installation. Accepts softwares from chrome app store.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Small and easy to carry.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like it! It works great with Android phone. Easy to connect.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 4 out of 5 stars
Good
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works perfectly fine..my daughter love it.. shes using it for online school homework, watching videos and listening music.
I would recommend this to a friend
Pros mentioned:
Performance, Price
Rated 5 out of 5 stars
Great chromebook!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This chromebook was priced well and works great. Haven't had any problems!
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Great entry level Chromebook. Works fast.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We purchased this for remote school learning.
The Chrome OS is plenty fast and less bloaty than windows 10.
It has been working perfect for online learning.
It is also great for wtaching videos and playing online games as well.
This refurbished model was a perfect compromise and well worth it.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Great screen and keypad
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great notebook to have great for my school work and internet searching
I would recommend this to a friend
Rated 4 out of 5 stars
Very good
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
this refurbished computer lasted longer than I expected!
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
I like it!!!!!!!!!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I like it ,it's functional!!!!!!! Great for beginners
I would recommend this to a friend
Pros mentioned:
Price
Rated 4 out of 5 stars
Great Price
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my 11 year old. Great deal for a child.
I would recommend this to a friend
Rated 4 out of 5 stars
Replacement Chromebook
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have to replace my son's HP Chromebook's battery so I have to send to manufacturer to get it done. However, he needs a laptop for school so I had to replace it quick. This was a god send. I don't see any problems, but have to remember to remind the boy not to put a lot on it because it doesn't have a lot of memory.