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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1615 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers recognize the 15.6" Chromebook as easy to use and having a desirable screen size. Positive feedback also highlights its affordability and acceptable battery life, while some users note limitations in storage capacity. A few customers mention compatibility issues with certain software and the operating system's limitations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,614 reviews
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Great for homework!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my 7th grader to use at home for schoolwork and for my own personal use. It’s lightweight, big screen and so easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Excellent chromebook

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This performance and battery of this chromebook is really good. Its fast and very convenient for web browsing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop for everyday, average use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop knowing my needs and knowing that, based on specs, this laptop could handle it. I'm not a power user, not a gamer. I can use my Office 365 apps on this laptop without difficulty. I use my laptop a couple of hours per day on work days, and probably double that when I'm off work. In the eleven days I've owned this product I've had no failures, have not had to restart to reset it. It has not frozen. I've noticed no slowdown with multiple pages open. I don't typically have more than 2-3 apps going at once.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Screen size

    Rated 5 out of 5 stars

    Great performance from a excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this based on previous purchase of the same item a couple of years ago. Love the size, features, performance, and price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Bought as a gift & it was well received.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my granddaughter and she is very pleased with it. There are the limitations of using Apps and no access to all software but she mainly uses it for school and watching and making you tube videos.. However, she is unable to play Roblox, her favorite game but she uses a desktop or her ipad for that. I would have preferred a laptop but she wanted the chromebook. And she is happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Perfect for just about everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When my Windows 7 laptop gave up the ghost I bought another HP with Windows 10. Really slow. I have a 11" Chromebook for travel which is great for basic info, surfing etc. When I saw the great price on this for Black Friday I figured I'd give it a shot. It will do 99% of what I need it to do. It is so much faster than my windows machines. If I need extra storage I use an external drive. Build is good. Plastic but ok. Battery life is great. It really does a lot for little money.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    It’s great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fast, it looks great, the speakers are fantastic, the size is like a regular laptop... overall I’m extremely happy!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Perfect 1st laptop for my teenager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints, and we all know how picky teenagers are. This was a birthday gift for my teenage daughter. She does the majority of her homework on the computer, and rather than share my laptop or wait for a library workstation, she now has her own computer. We are both very happy with the purchase. Very affordable, good speed, etc. No problem streaming and good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Nice replacement for an old laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I convinced my father to buy this when his Windows 7 laptop finally and completely died. (Slid off his lap one too many times, I believe) It was a little tricky getting him used to the Chrome operating system, but now that he's got it, it works really well for him. For the price, considering he pokes around online, checks email and the weather, and a little casual gaming, it's a great machine! I'm sure it does more, but that's really all he bought it for.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Cant Beat For the Price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My office laptop took a dive beginning of the week & I did not have time to look for anything, just needed to get up and running; ran to BB & picked this up. I was running in under an hour with Microsoft online & still rolling, I may not go back to a slow laptop...the transition is a little different but tolerable and the price is unbeatable! Thinking about pulling all my office computers and putting these in!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Very Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook is easy to set up. Very fast and easy to use. Excellent price for this model.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Best thing I have purchased lately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were in the market for a 2nd computer and were looking at laptops. The sales associate recommended that for our needs a Chromebook would be ideal. We bought this Acer model because of the large screen size and it so far has worked great. Battery life is amazing. The only negative thing I have found with it so far is the lack of a delete key. It may be buried within another key someplace, but so far I haven't found it.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Cheap Solution for Kids to do their Homework

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after my laptop died. I needed something for my kids to use for their homework assignment and projects. This is my first Chromebook. It is fast and does the trick. The price dropped a week after I purchased this and I got a price match. This was well worth the $179. I would definitely recommend if you need a device to access the internet and use some light programs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    This is a really good computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good computer! very slim, light, convenient, it is worth buying!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Nice laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for general use and easy to setup. Light weight and good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Very Handy, Takes Some Getting Used To

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly fast in its tasks. Mainly for email and surfing the net. I bought an SD card to expand the memory and work on photos from my old computer. Bluetooth mouse and printer are highly recommended, since there are only a couple of USB ports. Takes some getting used to after using Windows. Where is everything? Right clicking the mouse doesn't produce the same result as in Windows, e.g. Chrome/ Google does have many of these things, so programs, such as photo editing, are not as needed to be installed, but still and all, some desirable programs must be installed. Hallmark Cards, for instance. Download directly from website, since there is no disc drive. A couple of absent things are a relief--anti-virus and updating. The Chrome system takes care of this all by itself. I bought it for simpler tasks, so installing more programs isn't a major concern. It is not a replacement for my desktop, just a tool for simpler tasks. However, as I learn more and more about it, I see it is not as limited as I first thought. One major improvement they could make is to make it easier to find answers to questions. I can easily bypass sign-in on my Windows desktop, but have yet to discover how to do it on the Chromebook. I do recommend it very strongly and would buy it again, maybe a more expensive model with touch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    fantastic computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would consider this to be the perfect computer for 95% of the population. Works awesome for most of what people use a computer for...email, Facebook, Netflix, YouTube, shopping. So simple to use, no Windows complication, no bloatware, no 3 hr updates. At $150 everyone should have a couple of these.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 2 out of 5 stars

    Disappointing Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is not of Chromebooks in general, just this Chromebook. I had been using (and am still using) an Acer CB5-571 (the white 15 inch model) for over three years now. I love that Chromebook, but the battery life had started to be a little disappointing after a few years. The advertised battery life was 9 hours, but realistically I can get about 5-7 hours of semi-continuous use. I take my Chromebook to work, and it is a pain to have to charge my laptop at work, so I wanted something with a longer battery life. I thought that this Chromebook would at least be comparable to what I have, but I was wrong and I should have read reviews more carefully. The biggest downside is the monitor. This does not have an HD monitor, so everything looks a little fuzzy. And I have several spreadsheets which fit the monitor of my original Chromebook perfectly. I had to resize many of them so they would fit the new resolution of this monitor. Also, this Chromebook seemed to be slower out of the box than my CB5-571 was after three years of use. I am guessing the processor in this model is not as good. The one upside is the battery life. It is advertised at 12 hours. Realistically I can get at least 9-10 hours of semi-continuous use. And I like the larger monitor. So for the time being I am using the CB5-571 whenever possible. If I know I will be at work for a long time, I will use this model. This does not tarnish my opinion of Acer too much as I like the fact that they make Chromebooks with a larger monitor. But I will be looking to get one of the higher end Acer 15s as soon as I can so I can retire this disappointing model. If you don't really care about having an HD monitor, I suppose I can recommend this. But generally I would recommend to stay away from this model.

    I would recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Brian,
      We are sorry to hear you are disappointed with your Acer Chromebook. This is not the experience we want our customers to have and we would like to if there is anything we can do to help you. If you are located in the US or Canada please fill out this form so that we can assist you:
      http://csapps.acer.com/prompt/?key=41f884edb704748360fb47f845c6138b5e4a21a7
      We appreciate you taking the time to write this review.
      Thank you
      Acer America acer

  • Pros mentioned:
    Battery life, Ease of use, Speed

    Rated 5 out of 5 stars

    Great Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like this Chromebook. Easy to use, fast, long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Price

    Rated 4 out of 5 stars

    Good for surfing and checking emails

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new computer that I can afford.The Acer was on sell for under $200. Acer is very basic , the color grey is nice, doesn't over heat, charges quick and I don't have to charge for 24 hours. The downside is that the download is slow and I can't download adobe reader. This computer is good for surfing and checking my emails.

    I would recommend this to a friend
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