Customer Ratings & Reviews

Scott and his assistant did an excellent job completing the change of my Universal remote from Directv to Dish.

The agents were so knowledgable and explained everything completely. Our TV, sound bar, etc. work just as we wanted. Great experience!!!

The Team synced the TV remote with the cable remote. They were quick and efficient.

The squad connected tv to to my surround sound in May 2019 and suggested a universal remote that I purchased. System is working well thus far.

After a briefing on what I needed, the Technician went to work and setup the 2 TV Remotes with no problem. Kudos to the Technician and Best Buy!

Your management philosophy is working successfully,your agent JOHN TRINIDAD programmed and explained the functions of my remote in simple terms that I could understand.

When the 2 agents came they were well organized with one assembling the new “stand” for the older tv while the other one worked unboxing the new one one and prepared it to mount. I had thought it would take about an hour and they were done in about 30 minutes. Everything was picked up and taken with them. They were very receptive to my questions and gave me a overview of the features of the new tv. I will request them the next time I need a Geek Squad.

point, push button, the channel changes or Netflix appears or the TV goes off for the night. Geek Squad set it up and it does everything it's supposed to do

I was so impressed with the gentleman who came out and programmed the remote. His name was Jordan, and he did a very professional job. My thanks to you.

Great job programming this remote to control TV, surround sound speakers and DVD player

The agent did an outstanding on hooking my Harmony Remote to my home movie system. Love the Geek Squad!

The team removed my old TV. Assembled the new TV. Programmed the new remote control. They were well trained and well experienced for the tasks

Travis and Andy were great. They answered all of my questions and they showed me how to use my new equipment

This guy was the best Extremely knowledgeable and made out TV watching a true pleasure

We love our harmony remote and love the fact the geek squad will come to our house and program it for us

For a reason I didn't have my Harmony remote wasn't working, the guys set it up and it does what it needs to do now ,run my entire system Its great !!!

I had a list of minor items to ask, many simply learning how to use my new configuration. All questions were answered.

The guys that came and installed my system were professional, quick, and cleaned up after themselves. They showed me how to use everything and gave me their card in case I had any questions.

The agent Programed my Logitech remote control and then showed me how to use it.

They were here on time and did a great job. They were helpful and explained its usage.