Customer Ratings & Reviews

The agents got my remote updated and working properly after it somehow needed an update.

As usual, the Geek squad, although young, are the professional beyond their years.

Can’t really rate them…on July 8 I scheduled this service for July 28. On afternoon of July 27 got a text telling me it was time to schedule the service. I had to go online and find out that “due to unforeseen circumstances” my appointment the next day was cancelled and I had to re-schedule it. Their next available time that was 3 weeks later…I’m hoping they will actually come out and do the job I paid them to do six weeks earlier

The new harmony remote was programmed and I was given a quick lesson.

great guys worked on the harmony remote and showed us how to use it.

I tried to program my harmony remote -but just couldn't get it right - thanks to the Best Buy technician its woring fine.

Josh was fantastic. There was no way I could have figured out how to set up the remote! Everything works perfect.

We had a great experience with our install and programming. Highly advise the service.

have an old remote that I love and geek squad was able to tie it in with all my programs

I was really surprised our technician was experienced in my older Harmony remote. He was able to add this new TV

He not only reprogrammed my remote, but explained it to me very well. Finally understand how it works!

Got the connection up and running and took time to explain all he did.

I was helped with the programming of my remote and your rep did a good job

The geek squad did it all put the stand together , mounted the new Sony OLED tv and hooked up our existing soundbar, programmed the new harmony remote and explained everything and answered all our questions and more. Also had them install our new Sonos amp and connected to our existing outside speakers and it rocks. they did a great a job . well worth the money !!

Yes but left no trouble shooting instructions. I now am able to avoid a remote. The remote from Geeksquad lasted only 2+ years. The service rep who came to the house was professional.

The Geek Squad tech was great. Unfortunately, due to a problem with the new Spectrum box, he was not able to finish all of the programing. Now that the Spectrum problem is solved, the Geek Squad tech is scheduled to come back at the end of this month to finish the job. I am very happy that I purchased Total Tech.

Our Geek Squad Technician Brandon was simply amazing! Called advising his ETA and he arrived just as he said. He quickly set up our new Harmony 665 Universal Remote and tested it several times, working out any possible bugs that we may encounter. He understood we are "technically challenged" and fully explained how to use the remote and the special features on it. VERY well worth the price we paid for the service!

Installer was extremely efficient and helpful. Answered all my questions and showed me exactly how to use everything.

As always, true professionals. Get it done and experts in their field

The agent set up my remote quickly and taught me how to use it