Customer Ratings & Reviews

Nice to be able to push just a few buttons and not have to use more controls.

4.5 keys are a bit sensitive but otherwise good remote control. Very easy to use

He arrived timely and reprogrammed my remote which unfortunately is no longer a priority product in the line. He was unable to add features that were included in previous releases of the software for this model, but did the best he could do. I'm disappointed the software doesn't include features that I enjoyed.

Our all-in-one remote controls EVERYTHING now. Thank you!

The agent brought in a longer termed employee and fixed the problem partially...TV still does not turn on or off with the remote

Technician was knowledgeable and very expedient, because he knew what he was doing!

amazing thing to have when you needed laptop ect great

The Geek squad did their job, and the programming was done correctly.

Great product easy to use and dependable made life easy for my wife

I'm so glad I called them to set up my remote. Don't be intimidated. Our guy Cory from the geek squad came to program the remote and he showed me everything and how everything works. The product and the service was phenomenal! It was easy to use and we never have to hassle with 4 different remotes. It's All in one and goes perfect I. It's little sleek holder.

Was light weight and easy to set up. This is the second set we have and would buy again.

The service technician was able to connect all our devices to the universal remote.

The TV is about the same as our old one whose pixels had begun to wear or whatever happens when you see lots of gray in all the faces. The best part is the service we got with installation and then a folllow-up call. We had side panels showing up on some channels and had to call for help. Roy was excellent. We'd be sure to buy at best buy just because of Roy's courteous and professionalism.

It was worthwhile to have the Geek Squad program my universal remote for me while they were at the rest of my setup. I've done another Harmony one, and while it's not rocket science, but it's nice to get up and running without the trouble. In the notes from the setup, I received the login information for the account they setup with the saved configuration so I can easily take it from here.

I really like this remote it works very well and is easy to use

Geek Squad did a great job of setting up the remote to control all of the devices connected to the TV.

The guys aligned all my new equipment into one remote control.

Derrick Prendergrast has been patient in getting my installation done and dealing with ATT uverse

works well with direct tv if you have equipment inside cabinets only way to go

The Harmony 665 put my entertainment center in complete harmony with each other and me eliminating 4 separate remotes! I’m 80 years old and not tech savvy but don’t need to be with this gadget. It even controls an old dvd-vhs recorder I keep to transfer my old home movies! Only downside is small button labels. Harder for these old eyes to read and backlighting could be brighter.