Customer Ratings & Reviews

Very satisfied with Lainie. On time and very knowledgeable

saved me hours of time. Done quickly and works great.

Easy to use.betterthen having five different remotes.

But time to time loses it programming but other wise works great

The good service that you provided in the past was pretty good, now my whole experience is different. You need to take a good note from other customers as myself, Geek Squad is not good as it was. The first tech guy was good, although he could not do anything because the harmony remote control is not longer supported by Logitech, I do understand that, the other services were poor. So disappointed that Geek Squad/ Best buy, is not providing the great service in the past. I was a big fan of Best buy for 25 years.

They always do a great job and explain how to use without reading the directions

My opinion is they thought I didn't know much about digital and HD products and I have two full systems and 6 other T.V. and I know what I am doing. After they realized I knew what I was talking about they said, you can go that way and did it with the cables I already had. Picture and sound are perfect. Great set up after that.

Simplicity at its best! Intuitive in use and a wonderful value.

The purchase of my Samsung Galaxy S22 Ultra was extremely easy as the staff dud everything for me from transferring my apps and data to putting my screen protector on. They did a great job they should be applauded for

easy to to geek squad program the remote. easy to learn to use.

Love this remote! One of the "all in one" remotes and is very easy to use!

The agent programmed my new universal remote to my new Samsung tv both bought recently from Best Buy. It appeared to be working when he demonstrated it,however,it wasn’t really tested for much. I kept having problems with the tv actually coming right on...it would do a bunch of things and then maybe I would get a picture. Many times I had to unplug the tv system and try again. Then I totally couldn’t get a signal yesterday. I called both spectrum and Samsung for help,but still isn’t working properly. The agent was very polite and professional but I still have an issue.

Great picture, color is wonderful, size is just right!

The new remote is great and makes watching TV a lot easier.

Agent programed to Spectrum Remote. Dud a good job. He disconnected 2 VHS players, said power surge could cause my TV to break. Waiting for him to come back to reconnect.

My Geek Squad agent, Tom, seems to have the ability to make anything work! He faced a 55" Sony flat-screen that was incompatible with the wall mount, but he didn't give up until he had every in place and working togther.

Easy to use. Does not cross talk to my other teevision.

Geek squad was great completing the install and reprograming remote

Ok product is great.remote control programming is excellent

The programming was done on time and was completely successful.