Customer Ratings & Reviews

I am very happy with all the products and services I have acquired at Best Buy. The services provide flexibility and well trained technicians. I will continue to purchase items from Best Buy.

Our Squad Dudes knew their stuff and re-programmed our remote in a quick an effortless manner.

She reprogrammed the remote, which was on hdmi 3 and then told me that the hdmi 1 cable was broken.Said I needed an electrician to replace it ???

Installers were very thorough and helpful. Installation seemed very complex and I am gald they were there to do it! They got back to me quickly on the one post-installation issue I had.

I have the Harmony Remote 900 with RF which I really like. However, I understand that this model is supposed to be phased out. It does freeze sometimes, and I have to remove the battery and replace it. The white battery does not swell, the blue battery is the one that is supposed to be problematic. I leave it on the charger more often than not, although I have gotten conflicting info about that. I don't think it's a good idea to let the battery totally run out. I like that I can keep my components in a cabinet. Logitech has been decent re: customer support. Best Buy charges way too much to program the remote.

Instruction and programming not easy to follow nor intuitive. It may be an equipment issues but once learned works fairly well

Very very happy with both the product and the outstanding service provided by the agents.

Is WONDERFUL! All Geeks were GREAT. so happy we did this for my husband who is blind.

Agent was very knowledgeable and took time to make sure I was able to navigate the remote.

The guys were on time, pleasant and did the job quickly. Couldn't have gone better.

Geek Squad was able to coordinate most things but was not able to get universal remote to turn on sound bar - must use sound bar remote to turn sound on - all else seems fine.

The agent Linked to my system and reprogram my harmony while I watched and talked me through what he was doing.

Gary and Craig made all the installation and programming look very easy. They were very professional and explained everything to me and my wife. We felt very confident in their knowledge.

The Geek Squad Technicians are always knowledgeable, polite, efficient, on time and professional! No other service company can measure up to them!

Does not make sense to have this remote an not have it programmed (even though I was never asked if I wanted to program it myself!)

Updated my Harmony Elite to operate added new AVR. Corrected 2 errors that I had created while trying to do this myself.

They did what they were supposed to do. They showed up on time and got the job done! Say no more

The 3 man team was knowledgeable, patient, understanding, patient, followed Covid protocols and was respectful of my home.

My Geek Squad double Agent quickly determined what needed to do for my home theater system and then he fixed it. He explained it all to me and showed me how to use the buttons on the remotes. Thanks.

Had an agent out to reprogram my home theater remote that the Dish Network installer screwed up when we switched to Dish service. Geek Squad guy identified the problem and fixed it in 10 min.