Customer Ratings & Reviews

The agent was polite, answered all our questions, and made sure it all worked before leaving.

The agents mounted my television and connected everything, but were to come back to set up my remote service. Still waiting to get that finished.

Geek Squad came to replace a circuit board on my Elite Tv. Dustin and his team did a great job and got my Tv turning on/off quickly. Very careful taking Tv off wall and back up. Arrived on time and cleaned up too.

Jeff and Chris from Middletown NY Best Buy set up my second Harmony Universal Remote Control and could not be happier! These guys are professional and know their stuff!

The Geek Squad agents, Manny and Owen, were very patient and professional and set up my product quickly. They showed me how to use it and gave me so many helpful suggestions.

Agent was knowledgeable, efficient and made sure to answer to all my questions. Highly recommend.

Updated my Harmony Elite to operate added new AVR. Corrected 2 errors that I had created while trying to do this myself.

The Geek squad technician was on time and very pleasant. He did a great job of trouble shooting and was done so fast he was able to give me useful tips. Truly great work!

The bigger tablet and the ability to enlarge the print is great for my Mom. It also has louder speaker volumes for the hard of hearing. Very lightweight. My Mom went from IPAD 1 to the IPAD Pro.

I purchased the Harmony remote. The Geek Squad Tech was able to set it up and program it so that we only need to deal with one remote that's user friendly. Thank you!

Just had a new Smart TV installed by the Geek Squad and thank goodness they had a Logitech universal remote available to make its use easier. It took very little time and was well worth the money!

Does not make sense to have this remote an not have it programmed (even though I was never asked if I wanted to program it myself!)

The 3 man team was knowledgeable, patient, understanding, patient, followed Covid protocols and was respectful of my home.

Good Teamwork and cohesiveness between the Geek Squad members...

Great guy, very helpful! He saved my life! Thank you, geek squad!

Highly recommend this device to control all your other devices. The Harmony Remote has made our family's life much easier. 1 remote to operate 6 different devices can't get any more simplistic!

Geek squad was able to repair problem with my old Harmony remote therefore I returned my newly purchased remote.

The Geek Squad were very professional, courteous and set-up my LG 73 inch TV......got it running smoothly.

Performs as expected. Fair price too. 50 character minimum so had to add the bs.

I am very happy with all the products and services I have acquired at Best Buy. The services provide flexibility and well trained technicians. I will continue to purchase items from Best Buy.