Customer Ratings & Reviews

Nice laptot very powerfull nice appearance. Various USB c conections

Great laptop easy to use. Set up was easy and able to transfer from old computer

One of the best gaming I’ve tried, alienware always surprises us

Good Laptop, best for my Son to play games. he love the performance.

Very good laptop! Very powerful and fast, runs games good.

Excellent product, super fast, and it responds quickly to commands.

Great product. Very helpful employees. Pretty easy online purchase process.

This product is good but I don’t recommend the ultra 9 processor its performance is having technical issues but other than that this is actually a really good pc

Has major thermal issues and Dell cant get the parts to do the necessary warranty repairs. I cant recommend this laptop. Ive been waiting about 3 weeks now for them to get parts with no real time frame insight.

I enjoy the graphics and speed. I am now able to play games I could not on my old computer.

The specs that you really want to use in gaming and streaming

I’m really happy for your help, the support and guide was excellent Thank you

Nice laptop. Came with everything I needed to plug and play. The initial update seemed to take a while however.

Great laptop easy to navigate got it on sale worth the money

The latest Alienware laptop dawns a new name and look, with the 16X Aurora being a gaming laptop that blends style, power, and polish into a sleek 16-inch chassis. With its blue finish, customizable AlienFX lighting, and clean industrial design, it definitely makes a statement. Under the hood, it’s powered by an Intel Core Ultra 9 275HX, a high-performance CPU well-suited for multitasking, creative workloads, and demanding apps. It pairs that with a RTX 5060, 32GB of DDR5 RAM, and a fast 1TB SSD, giving users plenty of speed and storage to work with. All the specs are great, but to me its standout feature is easily the 16-inch WQXGA display, a bright, color-rich 240Hz panel with a 2560×1600 resolution, 500 nits of brightness, and a 3ms response time. Whether you’re gaming or editing content, the screen delivers smooth, vibrant visuals that elevate the experience. I had no issues with this, and at this price point it's a good value. Performance-wise, the Core Ultra 9 handles CPU-heavy tasks with ease, which is expected. It’s fast, efficient, and built for hybrid productivity, making it ideal for both work and play. The RTX 5060, while a capable mid-range GPU with DLSS4 and AI frame generation support, is somewhat limited by Dell’s power constraints. With a GPU TDP estimated around 45–70 watts, its gaming performance doesn’t quite match similarly priced laptops with higher-wattage RTX 4060 or 4070 chips. In benchmarks and hands-on tests, games like Cyberpunk 2077 hit around 65 fps with DLSS on, Call of Duty: Warzone runs at about 100 fps, and Valorant pushes over 180 fps, perfectly fine for most players, but not top-tier. If you rely on any frame generation and DLSS, you’ll get great value out of it. But for raw, native performance, it lags behind some of the competition. Where the 16X shines is in its (mostly good) build quality, display, and feature set. The sturdy chassis, full keyboard with numpad, generous port selection (including TB4 and HDMI 2.1) are nice to have. I will say, not including any kind of SD card reader built in was an odd choice, and one that is sort of sad as a creative professional myself. The keyboard is also not quite what you might expect in this price range. It's fine, but the older Alienware laptops I've had the priviledge of using felt closer to mechanical than this does. That said, there are some notable drawbacks. The GPU power limitation is the most significant, especially if you're looking to max out modern AAA titles. It’s also on the heavier side and priced at a premium compared to competitors with more powerful graphics cards. In addition, the trackpad is plastic, not any sort of metal or premium material, and there is more plastic than expected in an otherwise sleek machine. The cooling system does a solid job keeping temperatures in check, though fans can get loud under heavy gaming loads. Additionally, while the laptop offers upgradeable RAM and storage, the value proposition drops off quickly if you buy it at full MSRP rather than during a sale (oddly, the price at BB is more expensive right now than on Dell's site). Still, the newest Alienware Aurora laptop is a compelling package for anyone who value aesthetics, display quality, and CPU performance over sheer GPU horsepower. It's a solid mid-tier laptop that provides an upgrade path and a good foundation, with a unique blend of strengths, so long as you’re aware of the GPU’s limitations.

Its really good on paper and works quite well. I hope it lasts a long time.

I bought two of them in the last ln the last couple weeks and both had the same issue. Both had some kind of keyboard ghosting issue. Where if im pressing W and D together but add E to the mix, E does not register. And it was not limited to those keys as it happens throughout the keyboard. Its pretty good in every aspect except for the key issue which i encountered. The bestbuy i returned my last one to had a 16x on display. So i tried it out to see if it has the same ghosting problem. And guess what? It did. I talked to a bestbuy representative and they said its probably an issue with the design or a model flaw. So be careful and check this out first to see if it bothers you or not.

Within the first week laptop had BSOD. Did a factory reset on the laptop, reinstalled all drivers and software. Laptop continues to have BSOD. Was watching Hulu and doing homework and the laptop froze up, had to do a hard reboot. I'm really disappointed in this laptop as I have 2 Alienware towers that I have no issues with. I cannot recommend this laptop. Unfortunately, we are past the date of return so we are stuck with it.

Bought for a Christmas present, and it had a broken ethernet port. I called dell, and i was told, that part wasn't under warranty, and because I didn't have an accidental warranty I would have to pay for the part and the repair costs, which would be hundreds of dollars. I took it back to best buy, and they gave me a new one. The new one is a little loose, but it it stays locked in. Best buy told me if it breaks again, just bring it back. If it does, I'm going back with asus. Note, the one star rating is for dell, not best buy!

My Alienware Laptop seems to be crashing when I have mutiple windows open. Also it overheating too.