Customer Ratings & Reviews

BEAUTIFUL CASE, Immaculate vibe and it great running out the box, but ITS HARD TO UPGRADE. PSU is proprietary with connections and size. If u buy an aftermarket PSU it likely wont fit. Shame because to upgrade my 3070 to 5070 ti and it didn't run... I assume its the PSU so I bought a new one and it didn't fit. the only way to make it work is to buy a refurbished 1350 Dell PSU Ironically its really easy to take this thing apart but there isn't much to do besides storage and vram. Still super pretty though. I put a pair of corsair 32gb ram (before the spike) and i cant turn off the rgb wasn't a fan at first but through the honeycomb it gives a sparkling sky effect.

I got an open box, but they forgot to takeoff the foil so it looks like new Computer works like normal and it looks like it was never used such a great computer can run games like cyberpunk on high resolution along with star citizen on Max resolution

I went from a beginner pc to this and wow! Awesome soeed and graphics. Only issue i have is the power supply cord is loose. Clicks alot/powers on and off when not in right position

I purchased this computer because Alienware is known to be a good brand, and unfortunately the computer I got is defective. I am very upset with my purchase. Out of the box the computer looked appealing and all, until I realized that my system has continued to boot with a blue screen bringing up an error message. I bought my computer on 11/26/22 and it is 3 days past the return window and it continues to say ‘it looks like windows did not load correctly’. I hard reset the computer 2 times now hoping that would solve the problem and it continues to bring this up and force me to restart the machine. I did some research and it says online that this could be caused by a power supply issue/an hardware issue. I would like to get a full refund for the product; if I am able to get a full refund on my purchase I will gladfully remove this review. If BestBuy cares about the customer then they would openly accept a refund as the product is clearly malfunctioning and I spent $1,900 on this computer under the presumption it would work seamlessly. I was hoping to write a great review on this product and this was the last resort. Just want to give all potential buyers insight on my experience. Be careful when considering buying this computer.

I got the i7 3070 with 16gbs. Been using it for 2 weeks already woth heavy gaming and everythi g plays smooth. Ultra setting on almost every game. I priced building a pc with the same specs and came to about 1800. Same pc on dell was 2200 so this at 2000 was perfectly priced

Best pc ever I got it and never had problems and it never lags

This is a top of the line gaming computer easy to setup and just ready to download games and run with it.

Pc is really good. No issue and works fine. I really enjoy it

Good upgrade for my self built pc that was going on 5 years old. So far have had zero issues with the system itself, just getting used to windows 11. The pc comes with a generic Dell keyboard and mouse, not an Alienware branded set, if that matters to you.

Found this on the rack with no box and no wires and a sticker on it saying it was damaged, paid about 60% , turns out someone put Windows 10 on it and it needed windows 11 to function. One of the best and most satisfying purchases of my life

Not bad at all. I got it for a good deal and was perfect for a PC upgrade. Fans are kind of loud when gaming but if you're using headphones, you don't hear anything. ( Don't worry, in the picture its lifted off the ground )

Excellence product, been wanting one to do my homework assignment that uses 3D programs, my school uses the same brand and wanted for myself. It’s been a brand that hasn’t disappointed me and will continue to use this product in the future.

Paid $1125 as it was an instore display unit. Everything works great with power to spare. Sales staff in Brighton Mi extremely helpful with purchase.

This PC I bought this to upgrade from my old desktop. This setup works great. Handles heavy processes very well. Since you can control the CPU with overclocking. Easy setup to get started. Quiet while running.

Excellent would buy from Best Buy again, great purchase never failed me buying there.

Excellent piece of equipment! Powers up in seconds. Fast response time and amazing lighting

One of the best pre build gaming platforms for your money, went for the Alienware, not disappointed

I was surprised that usually alien is very good. After updating everything on the computer I did a stress test. 2 times in a row it said that I got a bad graphics card. So I have to wait till tomorrow to call the support. I hope there is good as I used to be.

First lf all I have to thank bestbuy for allowing me to by an Open box for under $2,000!!! What a deal!! The computer and the RTX 4080 GPU is crazy fast. I get max frames at max quality on Fortnite @ 160 FPS @ 1440p. Mind blowing performance. I upgraded the ram with Kingston 64GB Fury @ 6000 MHz and everything runs like a dream. Alienware lighting is simple and cool.

Computer performs really well. Runs graphics in casual games really well and runs perfornce FPS pretty well too. Had power supply start deteriorating at almost 2 years