Customer Ratings & Reviews
- Model:
- AW920H-D
- SKU:
- 6517078
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity, Volume control
Some quirks, but otherwise solid.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, especially with Atmos on, and the control through the Alienware Command Center is excellent. It's a little tight around the ears, but YMMV (i rather like it that way). Main issues are that Bluetooth connection has a pretty noticeable lag beyond what all my other BT devices get (using the USB dongle eliminates that problem), and the touch-based volume controls just aren't great.
I would recommend this to a friend - Pros mentioned:ComfortCons mentioned:Volume control
Decent Sound, fun looks, multi-connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have decent imaging to pinpoint locations, have a small mount of leakage but you shouldn't have to worry about distracting others around you. Interesting design, and good comfort. The stock tuning is pretty dark, lowering the bass will improve the audio by a bit. This is my second unit due to the prior unit having some really poor touch control issues. I have found that swiping directly on the Alienware logo produced the best effects so if you're having issues, try that. I've used other capacitive touch controls like on the Sony XM4, and those are leaps and bounds better compaired to these. If you wear glasses, you'll likely experience discomfort fairly quickly, so I recommend wearing a thinner pair, or contacts if you got them. Once situated on your head, they're very comfortable and I have worn them for several hours with little discomfort. The multiple ways to connect are great, but notice that if you're using the wire, the boom mic doesn't function. Besides the minor dark sound profile, and possibly finicky touch controls; the headphones have a good comfort level and produce a good sense of imaging besides having very minimal sound stage. It's not bad for a $200 pair of active ANC gaming-centric headphone. I can recommend them.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume control
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset is good. The default sound is okay but i use it with steel series sonar for the eq customization and it makes it a lot better. The only issues i have with it is theres a thing sticking out inside the earcups that ru s against my ear and it starts to get sore after a while. And the touch controls are not very good.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume control
Really Impressed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used Dolby with other headsets and none of them come close to the audio quality from these. Directional audio and audio clarity beat any Steelseries hyper x or turtle beach I ever owned. Only negative is the touch gestures to adjust volume can be hit or miss.
I would recommend this to a friend - Cons mentioned:Volume control
Great headset. Sound is great.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headset. Only con are the volume controls. You have to swipe up and down on the ear cup. Touch controls are mot the best. But great headset overall.
I would recommend this to a friend - Cons mentioned:Volume control
VERY GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly is a amazing head set the only down side is they way you have to turn the volume up is by touch
I would recommend this to a friend - Cons mentioned:Volume control
Alienware headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little too snugg and cannot adjust. The volume is complicated.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume control
Uncomfortable bad touch controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was good but uncomfortable fit, ears were sweating after 15 minutes. Touch controls were very hit or miss. Returning them for that reason.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Devs65,
Thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you were not satisfied with the quality of your headset and made the decision to return it. That is not the type of product Dell intends to deliver to our customers. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell