Customer Ratings & Reviews
- Model:
- AWm16-9364BLK-PUS
- SKU:
- 6577886
Rating by feature
- Battery Life
Rating 3.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers consistently note the exceptional performance of the m16 16" 240Hz Gaming Laptop, praising its ability to run demanding games smoothly and handle various tasks with ease. The powerful GPU is also frequently highlighted for its ability to deliver high frame rates. Positive feedback also mentions the ample RAM, allowing for smooth multitasking and handling of demanding applications.
This summary was generated by AI based on customer reviews.
Do not buy, QC is terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have gone through 3 of these models returning and getting new ones every time. Every time it lasts around a day or two but after updating drivers and installing software for my work it BSODs. Issues with voltage management. A refund would still be a net negative given the hassle and possible missed opportunities while attempting to make this product work. No OC or tinkering was attempted with these models, all drivers installed through included management software and all software installed on laptop were industry recognized products for 3D modeling and game development
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey ChaseS,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware 16 QHD+ 240Hz Gaming Laptop. We sincerely apologize for the issues you have encountered with your monitor. This is not the type of feedback we like to hear from our valued customers.
Moreover, we are continually aiming to improve, and customer reviews such as yours are invaluable in developing products that our customers adore. Rest assured, your feedback will be forwarded to our quality team for potential future enhancements.
With a little more information from you, we would like to help you recommend resolve and solutions to your satisfaction. Please do not hesitate to get in touch with a Dell representative using the information provided below.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had only been using it for a few days when it exploded. The whole computer was smoking and couldn't start up. They didn't come to repair it as promised. If I took it to the store in person, I had to pay.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware 16 Gaming Laptop. We sincerely apologize for the issues you have encountered with your system. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Open Box Alienware
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box and got exactly that, a used and unusable product
No, I would not recommend this to a friend
