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Customer reviews

Rating 4.4 out of 5 stars with 473 reviews

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Rating by feature

  • Battery Life

    Rating 4.2 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers love the m16 R2 gaming laptop for its outstanding performance and excellent build quality. The laptop's speed, upgradeable RAM, and high refresh rate are also appreciated, along with its portability. However, some customers have expressed concerns about fan noise, battery life, screen brightness, and heat. Some customers also feel the laptop is heavy for its size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-473 of 473 reviews
  • Rated 1 out of 5 stars

    Seriously limited

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system is so ram hungry that it eats up the 16 gigs almost just idling and the gpu is way underpowered

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Greetings James,

      Thank you for taking the time to leave a review of your Alienware m16 Gaming Laptop. We are sorry to hear that you are not satisfied with the amount of ram availiabitly on your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.

      If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Pros mentioned:
    Build quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Powerhouse Gaming Laptop

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alienware m16 R2 is a true marvel of gaming engineering, offering a plethora of features that cater to the needs of hardcore gamers and creative professionals alike. At the heart of this machine lies its stunning QHD+ display, boasting a refresh rate of 240Hz. This high refresh rate ensures silky-smooth gameplay and unparalleled responsiveness, giving gamers a competitive edge in fast-paced titles. The QHD+ resolution brings games and multimedia content to life with crisp detail and vibrant colors, making every visual experience truly immersive. Under the hood, the m16 R2 is powered by the formidable Intel Core processor, coupled with NVIDIA GeForce RTX graphics. This powerhouse combination delivers blistering performance, effortlessly handling the latest AAA titles at high settings and enabling seamless multitasking for productivity tasks. Whether you're gaming, streaming, or editing content, the m16 R2 ensures uncompromising performance every step of the way. One of the standout features of the m16 R2 is its sleek and stylish design. Crafted from premium materials, including magnesium alloy and aerospace-grade carbon fiber, this laptop exudes durability and sophistication. The slim profile and narrow bezels further enhance its aesthetic appeal, while customizable RGB lighting adds a touch of personalization to match your gaming setup. In terms of connectivity, the m16 R2 leaves nothing to be desired. With a comprehensive selection of ports, including USB-C, Thunderbolt, HDMI, and more, you can easily connect all your peripherals and external displays without compromise. Additionally, advanced networking features such as Killer Wi-Fi 6 ensure low-latency online gaming and smooth streaming experiences. Despite its powerful performance and feature-rich design, the m16 R2 manages to stay cool and quiet thanks to Alienware's innovative cooling technology. Dual fans and vapor chamber cooling keep temperatures in check even during intense gaming sessions, allowing you to focus on the action without worrying about thermal throttling. While the Alienware m16 R2 comes with a premium price tag, its combination of cutting-edge hardware, stunning display, sleek design, and advanced features make it a worthy investment for gamers and professionals who demand the best. Whether you're a competitive gamer seeking peak performance or a content creator in need of a reliable workstation, the m16 R2 delivers on all fronts, making it one of the top gaming laptops on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Doesn’t get better than this

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the moment I unboxed the Alienware m16 R1, I knew I was in for a treat. This laptop isn't just a machine; it's a testament to what modern gaming laptops can achieve when performance and design are pushed to their limits. Performance: The Alienware m16 R1 is an absolute beast when it comes to gaming and multitasking. Powered by the latest processors and graphics cards, it handles everything from AAA titles to intensive software applications without breaking a sweat. The smooth, lag-free experience has truly exceeded my expectations, making it a reliable companion for both work and play. Design and Build Quality: Alienware has always been synonymous with cutting-edge design, and the m16 R1 is no exception. Its sleek, futuristic aesthetics are matched by a sturdy build quality that feels ready to withstand the rigors of daily use. The attention to detail in its construction reassures me that this laptop is built to last. Display: The display is nothing short of stunning. With vibrant colors, sharp resolution, and excellent brightness levels, every game and video comes to life in a way I've rarely seen before. Whether I'm editing photos or exploring new worlds in my favorite games, the screen consistently delivers an immersive experience. Keyboard and Touchpad: The keyboard is a pleasure to use, with responsive keys and customizable backlighting that adds a touch of personal flair. The touchpad is equally impressive, offering precision and smooth navigation. The inclusion of macro keys is a bonus, providing an edge in gaming and productivity tasks. Battery Life: For a gaming laptop, the battery life is surprisingly robust. While heavy gaming sessions will require a power source, general use sees the laptop lasting through most of the day on a single charge. It's a welcome feature that adds a degree of flexibility to my daily routine. Thermal Management: Alienware's cooling system deserves praise. Even during extended gaming marathons, the laptop remains remarkably cool and quiet. This effective thermal management ensures consistent performance without any thermal throttling. Ports and Connectivity: With a comprehensive array of ports, the m16 R1 offers versatile connectivity options for all my peripherals and external displays. The inclusion of the latest wireless technologies also ensures that my connections are fast and reliable. Software and Features: The pre-installed software enhances the overall experience, with intuitive tools for customizing performance settings and managing the laptop's extensive features. Alienware's unique technologies not only boost performance but also add to the laptop's futuristic feel. Hooking it up to the quest 2 is a whole other experience. VR has never looked so real. In conclusion this is the best I have ever used and can’t imagine what’s next.

    I would recommend this to a friend
  • Pros mentioned:
    Ram
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great gaming laptop for 2024

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing. I never owned an Alienware product before but I always wanted one as a kid. That was when I didn't know much about PC's and they just looked cool. Now as an adult the older ones probably wouldn't be my cup of tea but this design is quite nice. It has all the RGB on the keyboard and the ring outside the trackpad and the alien logo lights up but you can also turn it all off and a white RGB keyboard with a quick button press of F2 that turns on stealth mode which is great for when you're outside and don't need to show off all that RGB. Spec of the Laptop: Intel Ultra 7 155H 16GB of DDR5 RAM 5600mhz 1TB SSD Extra 2280 m.2 SSD slot avaliable Nividia 4070 240hz QHD LCD Display As far as the screen goes it's ok I think they could have gone Mini LED or OLED but it is high refresh and good resolution. Don't need 4K for a laptop 4070 GPU that's included. Now as far as gaming goes I tried the games I been playing regularly on my desktop which is currently World Of Warcraft, Call of Duty Modern Warfare 3 and Diablo 4. I was getting pretty high frame rates on COD with high setting. WoW and Diablo 4 you don't need that high Framerates but I was getting around 160 FPS in wow in the City Stormwind just walking around. Going to be less if you're doing a raid or dungeon. Diablo 4 I was getting solid frame rates didn't notice any slow downs at all. The 16GB of Ram is also upgradable and I would suggest upgrading to 32GB since it's fairly cheap.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another high-quality gaming laptop from Alienware

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alienware - m16 R2 QHD+ 240Hz 16.0” Gaming Laptop with Intel Core Ultra 7 processor, 16GB DDR5 Memory, NVIDIA GeForce RTX 4070 GPU with 8GB GDDR6 dedicated video memory, and 1TB NVMe M.2 PCIe SSD is another great high-end gaming laptop in the long list of quality products from Alienware. Although I typically don’t care much about how products look, I must admit that Alienware always does a great job of designing their products in a way that is really stylish and eye-catching and this same thing holds true for the m16 R2. The “Dark Metallic Moon” finish is really nice and I like the hexagon venting pattern of the air vents too. One of the other cool design features is how the power cord plugs in to the back of the laptop instead of on the side. Speaking of the back side, it has customizable lighting on the rear which is also a pretty cool additional feature. As for ports, this laptop has pretty much everything you would likely need despite its relatively small size. There is one HDMI 2.1 port and one Thunderbolt 4 port on the rear of the laptop which really come in handy if you’re looking to expand your play to a larger external monitor. There are also a couple of USB-A ports and there is even an expandable ethernet port for wired internet connections which is also a really nice added feature. When it comes to performance, the Alienware m16 R2 is amazing. It is blazingly fast and has easily handled everything I’ve thrown at it, yet due to how efficient it is and how well the cooling system is designed, I haven’t noticed any significant cooling issues which is one of the most important aspects when it comes to a gaming laptop. The Alienware m16 R2 is no doubt a high-quality gaming laptop that will surely last a long time and I highly recommend it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    It’s worth the buy!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know computers/laptops, you know this laptop is top tier. Yes I’m aware there are better versions out there. But this exact laptop is excellent! Only issue, it constantly has to be hooked up to the charger at all times! Battery dies fast, charger gets pretty hot so be careful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop, its features are very good and it is very fast. And laptop image is very beautiful.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Graphic Designer Approved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has performed nothing less than exceptionally. I'd like to extend much gratitude to Brandon, the Best Buy Associate at the Burleson location who led me to this laptop. His knowledge of graphic design and this computer's performance capabilities sold me for sure. He deserves a raise.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    would not recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop a few months ago and to be honest it wasn't all I was hoping for in a gaming laptop, the main software to control everything takes up 50% of your memory, when playing games my laptop gets superhot, even when in the browser or watching a video it gets hot, and for not doing anything I checked the thermals in the AWCC and it said 80 Celsius, I would not recommend this laptop to anyone who is looking for very good performance in any game.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaymer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop! It runs smooth and it is worth the price! :)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    M16

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Looked brand new and runs perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for game development

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid computer for the price, honestly used to AW being super overpriced but this one wasnt bad for the specs!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    STAPM limit performance.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying this product, please look at https://www.dell.com/community/en/conversations/alienware/m16-r1-ongoing-performance-issues-fix-stapm-limit/676e351155a8ef7309274e53?page=4 This notebook have a engineering problem. They limit the CPU use of notebook, reducing drastically the performance. If you dont want problem dont buy a alienware. I spent 2k dol on garbage.

    No, I would not recommend this to a friend