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Customer Ratings & Reviews

Your price for this item is $19.99
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The comparable value price is $99.99

Customer reviews

Rating 4.7 out of 5 stars with 6075 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Echo (2nd Gen) for its excellent sound quality and ease of use. Many appreciate its convenient size and design, along with the seamless smart home integration. While some users find Alexa's responsiveness and occasional misunderstandings frustrating, the positive feedback on sound and usability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 6,074 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use. Up and running in less than 2 mins. Functions are easy to follow. Good coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not know that this product was so good. The sound is amazing and the voice features work so well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    LOVE! Easy to set up and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE, LOVE this product! It was so easy to set up and connect that it made the process enjoyable. I find myself asking it questions, to play specific songs as well as getting weather update all the time. I have become so reliant on it for information that I almost feel lost leaving the house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually Black Friday stores are all a mad dash, but this year the employees (like usual) at this Best Buy made it so smooth and fast. We knew what we wanted, we told them and they walked us directly to our Amazon Echo. On the way to the isle they explained the differences between Generations 1 and 2. Fastest check out. Lines were super fast paced. Price was lower or matched everyone else EVEN Amazon and they make the product. A+ All around

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy having the amazon echo. It's everything I expected and more. I really enjoy asking Alexa to play different music and answering curious questions. I also have it set up to turn on and off my lights. I am working on setting it up for appointments and schedules.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excelent alternative speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a pleasant surprise, this Echo device while serving well as an Alexa member also delivers a very nice music sound. Having other good sound systems I don't mind listening to music on this Echo device

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome But...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have owed the original Amazon Echo which i must say still sounds better then this but by no means is this lacking in sound quality. Does everything the original did but looks a lot better doing it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a dot, upgraded to new Echo. Sound is awesome, and drop in feature helps. Got kids Dots for Xmas.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excelent unit and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale and is my second unit, I just got the Echo + and loved it so picked up another unit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, all the Alexa Features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, upgraded from the dot and the the sound is night and day. Also, looks really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    This item is super easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can set this up and be using it in 15 minutes. No one needs to have any experience to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first experience and I love it. Sound quality isn’t bad for an all in one unit. I’m very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a upgrade, had the smaller version and loved it. This is awesome. Would diffently recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazon Echo purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so pleased with my first Amazon Echo purchase that I bought one for my daughter for Christmas.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to set up. Im sorry I wait so long before purchasing, the sound is good and a lot of fun. I like to asking all the different questions Alexa can answer, and serting up my work commte route. You have to have the device plugged in, but is easy to move around.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Its an Echo, what more do you need?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, very responsive to commands, clear answers. Its an amazon echo, what more do you need?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Useful device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amazon echo works great and is a very useful device. I like where you can ask pretty much anything and get a response. Also purchased some smart plugs that work with it but have not installed yet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and sounds even better than expected. Good deep sound and Alexa gets smarter every day!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Alexa, my friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazon product is amazing, just like a friend atleast who listen my request. Sound quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great sound, buggy app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a few Echos instead of dropping more coin on Sonos speakers and not disappointed. The sound is great and I set 6 of these up as a group and it works really well. Only issue that I’ve run into is that using the Alexa app it turns off the music for no apparent reason so best way to use it is to just speak to it and not use the app. Love the ease of setting up different speaker groups and the perk of using a smart assistant like Alexa.

    I would recommend this to a friend
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