Customer Ratings & Reviews
- Model:
- B0794W1SKP
- |
- SKU:
- 6287971
Customer reviews
Rating 4.8 out of 5 stars with 1365 reviews
(1,365 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Compatibility
Rated 4 out of 5 stars
Great Smart Hub Speaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great speaker only thing I didn’t like was that I wasn’t able to turn on my Nest Thermostat.
This review is from Amazon - Echo Plus (2nd Gen) - Smart Speaker with Alexa and built in smart home Hub - Sandstone
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 5 out of 5 stars
Echo plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from Siri to Alexa. Seems no one is supporting Siri HomePod much. Sad.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 4 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to compare with my HomePod and the sound isn’t as good. I also found Alexa to be much more buggy than Siri even though Alexa can do more. But Siri is much more reliable with common requests.
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 4 out of 5 stars
Miss the mark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but had to return. This hub only works with ZigBee devices. I have both ZigBee and ZWave devices. Hopefully the next version is more compatible
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 4 out of 5 stars
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Wish more products like nest we’re compatible
I would recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Stops Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product with high hopes. It stopped responding without pushing the button or unplugging and plugging it back in. Called Amazon and their customer support was AWFUL! All they suggested was unplugging and resetting. After the second time with the same issue we returned it to Best Buy and got a new one. Rinse and repeat...lasted 2 days and same issue. Each time we called Amazon they were clearly reading off a script because they didn’t listen to anything we’d say and when told unplugging it didn’t fix it they said, “Ok...I want you to unplug it and see if that fixes it.” After two Echo Pluses from Best Buy and a replacement from Amazon directly, the same issue kept happening and in multiple locations in the house so we returned it and went with a Dot which has worked great! Also, this was supposed to work as a hub for extra smart devices like the light bulbs it came with. None of the three actually did so we had to buy a Phillips Hue Hub to get our bulbs to work. Overall, doesn’t work as advertised, stops working every 2-3 days after a reset, and Amazon’s customer support is horrible! Stay away and just buy the cheaper Echo Dot.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 3 out of 5 stars
Frustrating to get started with this product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had issues trying to get this synced with my new android phone.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 2 out of 5 stars
Unresponsive after only a year of use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite a year of near-perfect use, it became finicky and occasionally unresponsive right as the warranty expired.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
no
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't easily meld with other smart devices. they each still need their own apps. too much hassle and busy work.
This review is from Amazon - Echo Plus (2nd Gen) - Smart Speaker with Alexa and built in smart home Hub - Sandstone
No, I would not recommend this to a friend