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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Pros mentioned:
    Bass, Sound quality
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great Sound. Apple Music Integration.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the Amazon Echo Plus because my original Amazon Echo kept disconnecting from my WiFi. I figured if I updated it would fix the connectivity issues and I was right. What I didn’t expect is how well the sound is on this new Amazon Echo Plus. I have it on my fridge and the bass kicks. I like to listen to music while I wash the dishes and the echo conveniently connects to my Apple Music Subscription letting me listen to all my favorite hits.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Echo is good enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Echo Plus but I think I shouldn’t have bought the Plus because the built-in hub is kind of useless. For many smart devices, you still need to buy their respective hubs except for some smart LED lights from Philips and Sengled. The Philips bulb came with this offer is useless because it lost connection to Echo after about a couple of weeks. I tried a various of ways to connect it but to no avail. Now it is just a dumb light bulb waiting to be replaced. Alexa is cool but far from perfect. It needs a lot more work to make it smarter and the Alexa app needs tons of work because currently the app is not user friendly at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Somewhat tricky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a difficult time getting it to connect to the home WiFi finally connected on day two. Said there was an existing account already. Had to call customer service on day two was about to give up but now that it’s connected and working really makes things simple and easy. Especially for family members who are disabled.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Speaker

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It hard a hard time connection too any of my apple products .

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Wasn’t good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker kept disconnecting in one day so i had to return it

    No, I would not recommend this to a friend