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Customer Ratings & Reviews

Your price for this item is $149.99

Customer reviews

Rating 4.8 out of 5 stars with 1365 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers value the Echo Plus (2nd Gen) for its excellent sound quality, ease of use, and the convenient smart home hub functionality. Many appreciate the straightforward setup process and the device's ability to control smart home devices such as lights. While some users experienced connectivity or compatibility issues, the positive feedback on sound quality and ease of use outweighs these concerns. The sleek design and strong bass response were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 150 reviews
  • Pros mentioned:
    Smart home hub

    Rated 5 out of 5 stars

    Good smart home device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the built in smart home hub feature, saves you the additional steps in purchasing and paring another device. Keeps my lights on and off for me by voice or an app on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Huge Upgrade from Gen 1 Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the original Echo (the one that required an invite), and was completely blown away by the incremental improvement in sound. Bass is actually present, and when placed correctly the sound almost feels "stereo". The built thermometer and smart home hub are a nice add-on, and allow me to create routines that I couldn't previously do such as turning off a manual window fan with the temperature hits 60 degrees inside. I purchased a 2nd Echo Plus to make a stereo pair, and I default to playing music over these instead of my full sized stereo due to the ease of use, and almost comparable sound quality (for background music).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Surprisingly great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read reviews that the sound on the Amazon Echo Plus was not that great but I primarily purchased it for Smart Home purposes. Surprisingly, the sound from playing music is great! Completely fills the room. My daughter loves it and uses it to control the included light bulb which she can turn on and off or dim to various levels. She also used the Echo Plus for music, weather, alarms, etc. and controls her TV through the compatible Amazon Fire Stick 4K. I plan to add additional smart home devices based on the simplicity and success of this device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Bought for a friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Amazon Echo Dot and Fire TV Cube, so I splurged and got this for a friend who is not in the smart home game yet. He is in love with the Echo Plus! Great functionality and a pretty good speaker as well! He's now hooked on smart home products and is looking to get some light bulbs to start off. Great thing about the Echo Plus is there is no need to purchase a bridge kit for most smart home products!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Noticeable difference between Echo and Echo Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Amazon Echo 2nd Gen earlier in the year, and I loved it! The Echo Plus 2nd Gen is clearly a step above, both in terms of functionality and sound quality. I love that it has built-in control for smart bulbs without having to buy a separate bridge. Definitely packs more bass when it comes to music.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Great hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The echo plus acts as a hub so you don't have to buy several different hubs for the different products. Sound quality is good and we enjoy all the functionality. Works well with ring alarm and even functions as a glass break sensor when the alarm is active.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound of this device. It’s room filling and the bass is decent. Pairs well with multiple hue bulbs and is very responsive. Definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Sound is amazing

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are comparing this to a 3rd gen Dot, then spend the extra money to get this one. We listen to music a lot on our Alexa devices and this by far sounds the best (excluding the Sonos). Also if you are wanting to add smart features to your house ie smart bulbs or plugs this has the smart hub built in which you will need for Alexa to work with the other branded devices. If you get the one that comes with the free smart bulb it works fine but it is just a dimmable yellowish light not bright white and not color.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is bigger in size and sound than the first hubs. The sound is better and having a hub built-in, that is a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Echo Plus 2nd Gen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time Echo owner and I'm hooked! However, You can't just have any Echo. The Echo Plus 2nd Generation is definitely a must have if you're going to have anything at all. This has your hub built in so the extra cost is well worth it. You can purchase the wifi ready lightbulbs of any brand without needing the attachments first. You can ask this device anything and she will provide you with answers you would be amazed with. I'm glad we went with the Echo plus 2nd generation the sound and bass are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Alexa Is A Great thing to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa is nice and easy to use. Great to play music. Find the weather and lots more. controls your lights and much more..

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 4 out of 5 stars

    An awesome addition to our family...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A month ago I barely knew what an Alexa was. We were at best buy getting something else when I saw my wife looking closely at the Alexa's. Her mom has one, Our daughter has one, now we have one! I probably use it more than anyone. I love it! She's not the sharpest tool in the shed, but she can do just about anything that comes to mind. For quiet time in the morning I say "Alexa play bird sounds" and she plays an endless sound of birds singing like a summer morning... Any music I want, weather, searches, jokes, stories, games the list goes on! Oh did I mention you can operate your smart stuff too? The Amazon Echo Plus is freaking Great!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub

    Rated 5 out of 5 stars

    I absolutely love my new Alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, speaker has good volume, love the Smart Home Hub! Easy to pair love it !

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Perfect hub for a budding smart home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family is loving this Echo device. Stories, music, schedules, answers, device control. This thing does it all. Really sounds good too. I tried to resist the whole "smart home" scene but, it is happening. Just can't lose a grasp on the old timey ways, like flipping a light switch and turning a knob or writing a note on paper.....

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Faster hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the 1st gen version and the hub worked very well. I decided to upgrade and give my previous one to my dad. This new one is a lot faster at turning on and off the smart lights attached to it. The sound is still awesome even though it’s shorter than the previous gen. Great item. I think one of the best features is that even if there is no WiFi you can still turn your lights on and off.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Best amazon device yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this a couple weeks ago and I love it. I have a couple other amazon devices but this is my favorite yet. It acts as a hub so you don't need a bunch of separate hubs for all your smart devices. Also, the speaker quality is much better than I expected it to be. I use it to listen to podcasts or music all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub

    Rated 5 out of 5 stars

    Best Alexa for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, compact, includea smart home hub. Easy to set up, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2nd generation Echo Plus has great sound quality for both music and talking, The 3rd generation Echo Dot, which we bought at the same time, also has surprisingly, very good sound quality - just not as good as the Plus; so, it seems to me, the bigger advantage of the Plus over the Dot is the Plus's built-in hub that can control light bulbs, etc. These are all great products.

    I would recommend this to a friend
  • Pros mentioned:
    Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Great small speaker for music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Amazon Echo Plus is a welcome addition to our home. It is able to control lights, thermostat and much more. it does not require a separate hub to take charge of wifi enabled devices. We set it up to control lights in small groups i.e.outside garage, patio and entry. We then set it to control master bedroom. It plays music from Amazon and actually sounds very good. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home hub, Sound quality

    Rated 5 out of 5 stars

    Does what is advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Finds music when prompted. Speaker sounds nice. Controls lights.

    I would recommend this to a friend