Customer Ratings & Reviews
- Model:
- A7516
- SKU:
- 10149000
to a friend
Trying to order this became an AI nightmare
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't even get to use the product because the seller used OnTrac to ship it. OnTrac screwed up my address, wouldn't correct it, and wouldn't stop attempting to ship it to the wrong address. They failed to deliver it 5 times over the course of 3 weeks, often when I was RIGHT at home during the notice. The only help was an AI bot that would give canned responses but no actual help. I tried contacting Anker, but they were also using canned AI responses. I couldn't get my package or cancel the order and get my money back. Eventually I got a real person at BestBuy to hear me out and cancel the order. But this was a nightmare. The product could be fine, but good luck actually GETTING it.
No, I would not recommend this to a friendBrand response from Anker Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via [email protected] or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
