Customer Ratings & Reviews

Ordered unlock iPhone 7 for my parent. Cheaper to buy a refurbished phone than a brand new one. Found this phone on Best Buy website. A little pricey but considering how much memory it has, it is a decent buy. Once you place the order, I think you cannot change your order once it’s processing. Think customer service said within 30 minutes I believe it was. On Best Buy website when you search warranty they say a year but actually that is not true. Calling customer service they said it is located on the product page. Some are 30 days or 90 days... it will show on the information product page. Waited for the iPhone to arrive and it said it was delivering by a certain date, it was actually delayed. Somewhat worrisome since you can only track it. The item does not require a signature which is also nerve wrecking because you don’t want someone stealing your item. I was expecting a box to arrive. The item arrived in a plastic bubble wrap bag. Wish they had better packaging. Especially for a phone. Opened it up and the box inside was crushed some. There were some cards inside. The warranty is not by Best Buy. It is by another company called CCR. Information on the card was included. There is a generic charger that came with the phone. And the phone was in a thin box with a plastic piece holding the phone. No real padding basically in shipping but the bubble wrap bag. The phone comes not charged at all. It had a bunch of scratches on the back. The front glass looked okay. The bottom port area was scratched up pretty bad as seen in the picture included. Took a while to charge with the charger that was included. Set up was just like any other iPhone. Had to check the settings to double check if it is correct phone since there is no original packing with this phone at all. Best Buy said if there’s an issue with it, you can bring it back to the store and they would waive the restocking fee but if you had just changed your mind about the product, there is a restocking fee. So far the phone seems to be working okay. Hope it lasts many years. Recommend the product.

A couple of things to keep in mind with a refurbished phone: It may not be totally wiped - one came with info on the past owner and carrier in the Settings. I did a restore and fresh install of iOS to get rid of all leftover data, though I was surprised that wasn't done as part of the refurb. The phone also arrived with an unrefurbished battery - it had 81% maximum capacity, when for a refurb I'd assume they'd replace the battery with a new one. I was hoping to get a new battery or perhaps some money taken off the cost since the battery was well used. Instead, the offer made to me was to come in and replace the phone, and since it was refurbished I'd have to come into the store I bought it from, which is so far from where I live a friend picked it up for me and brought it the next time we met. I'd already set the phone up and need it for work, so taking the time to set up a replacement from scratch after a long RT to the store did not appeal. The other offer they made was I could bring it into the store and pay $50 for a new battery install - again not interesting to me bc I can get a battery replaced near me for the same cost. Customer service fail as far as I'm concerned. I'd be interested to know what their refurbishing process entails, given the phone arrived with a well used battery and settings from the past owner. The phone itself seems to be in good shape and operational, so besides the cost it will take me to replace the battery earlier than I'd expect, it is performing well. The cost was not the cheapest I'd seen for a refurbished model of the same grade, and I decided to buy from Best Buy because I assumed they'd do a great job testing, refurbishing, and standing by their work. I'm not sure I'd do it again.

Completely satisfied. Phone works perfectly. Price was the best;

This iPhone 7's appearance looks quite new and the adaptor was made by apple. Let me very surprised when I receive it. So far I did not see anything wrong after I used it for couple days. I love this iPhone. This experience gave me confidence about pre-owned item so that I purchase another pre-owned iPhone 6 with 128GB - Gold for my brother at two days ago. My best buy member no is 3474441652

The phone came with a charger after using it for a day all functions work there was no scratches or screen damage it almost looked new only negative item was the battery health was only 83% other than that very satisfied

I received my Preowned unlocked MATTE RED IPHONE 7 in very good condition. I would recommend my friends to buy preowned unlocked IPhones from Best Buy.

Despite excruciatingly slow shipping the refurbished phone works very well even though the battery was not replaced and is at only 84% capacity from new. Batteries are not that difficult or expensive to replace.

A friendly user phone. The thing is the discerption of the phone is not specified. The phone have some lil bit scratches in the LCD of the phone also the the side and back of phone it has some scratches too..I took some phone of the unit but it’s not that very clear the scratches. I just don’t have time to return because the same day that they deliver I need my send it to my birth country. I’m screw up in this unit.

Always read the reviews. I got a bit hosed with this one. I currently have an iPhone 7 32gb which is pretty much maxed out. I need to get a new phone sometime & figured to give Best Buy a try. I had bought a refurbished iPhone 8 for my mom & her’s is pretty good. Her power outlet is a little dented but the rest of the phone works & looks very new. I didn’t have as good luck for me. This phone seemed good. Appearance wise it’s nearly perfect. I was a little annoyed that the phone came completely dead. My mom’s had some charge to it I think. Back to mine. The screen had a few light scratches. But, there no major damage to be worried about. The cosmetic parts that get me worried are this black rubber in the SIM card holder & some black film or something around the volume & power buttons. They also give you an off brand charger & lighting usb cord. The brand name on the wrappers were ADURO. The major scare off was when I heard something rattling inside the phone. Pretty sure nothing should be loose in a phone. It feels like a heavy block near the top, under the back camera, isn’t secure. I’m not about to use a busted phone. Lesson learned the hard way. I won’t be using Best Buy for used phones. I’m going with my gut instead & saving up for the new iPhone SE. I just gotta free up space on my original until I can get another. I’m returning it today. Fingers crossed!

This phone was suppose to be in excellent condition. Cosmetically, it was. But because the battery's maximum capacity is only at 74% with a message stating that the battery's health is significantly degraded and needs replacing, I gave this iPhone only 1 star. I now have to spend another $50 to replace the battery. The whole point of paying more for an "Excellent" phone was to get a phone that was in "Excellent" condition. If the battery had been at least at 85% maximum capacity I would have been happy with my purchase. The battery should had been replaced before selling it as "Excellent." I am very disappointed in having to spend even more on a phone I paid more for in order to have an "excellent" phone. I won't make that mistake again.

Phone is nice, only bad thing would be the Battery it gets hot. I can’t use the phone for long.

Shipping was super fast. Phone came in a generic box and with generic charger and charging cable. Phone had a “L” shaped scratch on the screen. Not sure if the scratch occurred during shipping. Shipping bag and box were pretty beat up. Otherwise the phone works great with no issues!

Nice phone. Just wish the phone was a little bigger.

Home Screen okay battery life is bad even though phone said excellent condition

The phone was a bit dirty and would not come off. Otherwise works fine

After reading reviews, it made me purchase this. BUT!!! I didnt know its like lottery and i got the bad one. Screen has a lot of scratches it has more scratches than my kid’s ipad. Scratches at the back and sides. Piece of paper in between. I was upset of course and i paid $200 for this. I tried to return but there was a $45 store fee. This phone is worth $60. I thought buying at best buy is good coz ive bought my phones from offerup and they were way better at least you seen in person first before you pay . I do not recommend buying any refurbished here

The battery condition is 80%. The phone will not stay charged.

No cracks, scratches or dents. Looks like new. The battery life span is at 98% holds battery well. Everything works well on it even the fingerprint reader. I was given 14 days of guaranteed. My kid likes her gold iPhone.

This phone come to me In good condition like new Battery life in 100% Which is pretty good. thanks Best Buy team..

Delivered well ahead of time and on time.. Very satisfying.