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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 2,470 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    First non rented modem router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of paying a monthly fee to Comcast, purchased my own after the rental broke. Easy to set-up, just a bit different. Did not reaalize there was a control panel available online. After calling Arris support (very helpful First time call, unlike comcast) WiFi was up and running less than 5 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    When You Need The Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this several years ago when I moved into my apartment and still going strong. Heck when the cable guy came to activate my internet even he was impressed that I owned this bad boy. Even bought it a second time for my grandmother's house when we finally got her internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    super easy to set-up works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't want to rent a modem from your internet\cable provider and if you're old school with a home phone then this is a good deal. I had sticker shock at first but if it lasts more than 2 years it's cheaper than renting a modem from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the surfboard! A handy 2 in 1 device that combines modem and router. Never have an issue with streaming or internet connections. Nothing to complain about. I often recommend this product to others.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works as advertised; no problems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s easy to install/setup, and so far it’s working flawlessly. It connected automatically (via Ethernet cord) to my Apple Time Capsule. Didn’t have to reset anything. The WiFi reaches everywhere in my house and yard. It was recommended by the store associate over other brands; good advice I think.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy and fast set-up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem/router works great. The set-up was fast and easy. Just follow the instructions and you are up and running in no time. I had an Arris modem previously that lasted for quite some time so decided to get another one and hope it last as long or longer.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Comcast customer and this product is certified for Comcast. Very easy setup. Able to transfer my old modem setup to the new modem, which enabled me to continue Bluetooth setup for my TVs, cell phones and printers.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy so far with my purchased , I am evaluating for reliability and continue good service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in house with all the devices I have hooked up to it. First had problem because channel was set up on. But after calling there tech support they walked me through how to change the channel and now getting great signal without paying comcast to rent there router

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Previously rented Comcast/Xfinity modem for 10 yrs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and above-average overall quality. I previously rented a Comcast/Xfinity router for 10 years. This purchase satisfies all of my needs. I highly recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    its a great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working well, no issues so far. set up was not that hactic.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's working out very well. The speed and connection time is great. I like the white also, it compliments by desk. Thank you to my salesman for the recommendation. He was very knowledgible, nice and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Much better than Xfinity provided router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying several combo router modems with voice from Xfinity, I opted to buy my own. Since I have Xfinity voice, the selection of compatible devices was slim, but this one seems to be doing the job. I've just had to reboot it once or twice since owning it, rather than every other day with the Xfinity provided device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Fast and easy set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is very easy to set up and use. It is a bit bulky but blends in well with its surroundings. I have no complaints with the product, however, I do wish it worked with the Xfi features of turning off specific connected devices during certain times.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good router for use with Comcast service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works very well and seems faster than the previous Arris model that it replaced. Phone service works too. Price though was high. $40 more than the same unit was last year.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works great with Xfinity cable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this wireless router with cable modem to avoid the monthly charge assessed by Xfinity. The router/modem works as well if not better than the router/modem that I would receive if I paid a monthly rental fee and was cheaper than the monthly charge for a 2-year commitment.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Xo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to be working fine, it was a little to expensive for me, but it was compatible with my needs, I couldn't find another one. It's size is big & I barely have room for it on my table. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lower your bills!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem/router combo works great. Getting less and less dependent on Comcast. This means lower bills! Don’t let Comcast tell you there is a problem with the unit! When I set it up and called them, I was told it wasn’t working. They didn’t put the product info in the system correctly. I suggest having them read back the number sequence to make sure it is correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS SURFboard AC1750 Cable Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent all-in-one cable modem with wifi and voice. I unplugged the old cable modem, plugged everything on the Arris Surfboard AC1750 and after 20 minutes, my Internet and phone are up and operational. It was great that I didn't have to call Xfinity for activation. Having four ethernet ports available is a plus for me and I've already used two for my personal PC and work Surface. I like the white cheerful color on this modem and the led indicator lights give my office enough ambiance even when I don't have the lights on. So far, I'm happy and I feel like I made a great choice with this cable modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a recommendation from my sales person . It does work well. I have a small condo st the beach. 1,000 square feet and it cover the entire property and the deck. I can even get my signal at the boat dock and the pool . Range seems to be good.

    I would recommend this to a friend
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