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Customer Ratings & Reviews

Your price for this item is $159.99
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Customer reviews

Rating 4.6 out of 5 stars with 2470 reviews

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Rating by feature

  • Setup

    Rating 4.3 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the SURFboard 24 x 8 DOCSIS 3.0 Cable Modem's ease of use, strong Wi-Fi performance, and generally straightforward setup process as significant advantages. Positive feedback also highlights the modem's speed and reliable performance, along with its compatibility with various devices. While some users noted the device's larger size, the majority of reviews express satisfaction with its capabilities. The modem's price point also receives favorable mentions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 2,470 reviews
  • Rated 4 out of 5 stars

    HAVE A PROBLEM. I'm not tech savvy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a problem with it OR Xfinity. Everytime I "Boot=Up" message comes up, "You are not connected with the Internet". I have to go up to the tool bar and click-on the Wi-Fi symbol and click on the correct numbers that are shown for my modem. SOMEHOW it keeps slipping the correct number, even while I'm viewing my e=mails. It is VERY bothersome. Never happened with my previous server [the company AT&T provides - Uverse, I think]. Can't answer question below [Help us break it down]. Need to have problem above fixed first and then use it for awhile.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great way to save money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and thought I might have trouble installing it. I didn't. I hooked it up and called Comcast and they helped me with what I couldn't do on my own. Porting home phone number over. It works great and has better signal strength than Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Long overdue...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have internet with Comcast, then purchase this router with a modem and begin saving money on your monthly bill from Comcast. It feels like it works even faster than the leased equipment from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    GREAT MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOT XFINITY INTERNET 2 YEARS AGO BOUGHT BB'S MODEM LIKE THE RENTAL UNIT SPEED NEVER WAS CLOSE TO THE 75MB AS XFINITY SAID WAS FAST ENOUGH TO DO WHAT WE WANTED WE XCHANGED THE MODEM FROM REPLACEMENT PLAN WHAT A DIFFERENCE BUY REPLACEMENT PLAN

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used other modems in the past but I’ve had to return them because they stopped working. I’ve had this modem for 9 months now and it is working fantastically!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Comcast Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent replacement for cable rental. Ease of setup and works great. Strongly recommend this purchase. Save your $10 monthly fee. This purchase will take 18 months to recoup initial investment...then the savings will be back in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great router for the household

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router. Helps me out because it takes 10 dollars a month off my Comcast bill. We have multiple devices using this router simultaneously and there's never an issue. iPads, Xbox, multiple phones, all working at the same time with no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very solid router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and set up. No issues with this device, would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Needed this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my comcast modem/router with this model and it looks exactly the same and works the same as the one issued y comcast -only difference is this one is white. I got it to save the monthly rental charge from comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an old modem with this one and now am able to use wifi in far reaches of the house as well as the Roku I recently purchased for the TV's that aren't attached to my cable service. Very happy to own rather than rent from Comcast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Difficult installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity is compatible as they say, but getting it to work took 2 hours. I think they make the installation difficult so you will return it and continue to rent their modem/router.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS Surfboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly during our Xfinity implementation.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Perfect replacement for Xfinity Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is on the higher end on price however is a direct replacement for xfinity voice and data modems. It will take about 13 months to break even but after that its all bank. Only regret is waiting this long to get one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Internet, WiFi & Voice Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS SURFboard 4 in 1COCSIS 3.0 cable modem, 802.11 WiFi, 4 port ethernet router and 2 port telephone modem works great. It is certainly better than renting one each month from Comcast/Xfinity. It was easy to set up even for a non-techie.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem for the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, but make sure you go on line as per instructions before you call xfiniti to set it up. If not the internet will not connect, but it can also be done afterwards. Then all is good. nice to save on the rental fee from xfiniti

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazed!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am super satisfied with this item. I got it for my son for college and it works extremely well! Im going to buy another one for home to replace my current modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Met my needs. Satisfied with the purchase.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was among those recommended by xFinity when I added their VOIP phone service to the internet and TV service that I already have. (I previously had a Motorola router). Connection was easy and the unit has performed well so far.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris Surfboard Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works very well and exactly as described. It allowed me to swap out a rented Xfinity/Comcast router/modem which I was renting from Comcast for a bundle of services including VOIP telephone, cable TV and high-speed wireless Internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    MODEM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I PURCHASED THIS MODEM TO REPLACE THE ONE I WAS RENTING FROM XFINITY. SEEMS TO BE AS FAST AS THE ONE I WAS RENTING.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Fast and simple install

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and Easy installation from the product. Only issue was with Xfinity recognizing the installation at the beginning. Had to contact them to update.

    I would recommend this to a friend
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