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ARRIS - SURFboard AC1900 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 256 reviews

93%
would recommend to a friend

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Cons

Customer ratings & reviews

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Page 1, showing1-20 of 256 Reviews
  • Rating: 1 out of 5 stars

    Failed expectations

    Posted
    Roberto
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Picked up this model thinking itd be a great alternative to the leased equipment provided by Comcast even though it is a bit of a downgrade. Figured with the new price hike on leased equipment it wouldn't be long before i would break even. However, after a 1 hr call with tech support, they were unable to provision the modem and get me the speeds I was paying for. Something along the lines of the modem not updating the boot file with the correct info and reverting back to a default state. They scheduled a tech to come out, but after a bit of trouble shooting he was unable to do anything for me. He said it's possible I have a faulty unit so I went ahead and exchanged this unit for another one. I got home with a new one and tried again....No...didn't work, same thing happened and tech support had no idea what to do. I called the Arris support line to get their input and all they had me do was a factory reset and stated that if it didn't work I had yet another faulty unit. At this point I was frustrated because this had been going on for almost 2 weeks. Either I had 2 faulty units or someone somewhere messed up on the back end. So I decided to drop Arris and pick up a slightly more expensive Netgear unit. And much to my surprise, it worked flawlessly right after activating it. I had called tech support again just to make sure everything registered fine and they stated that it all went through fine on the online activation process. For whatever reason this specific arris model and comcasts networks weren't playing nice with each other and caused me a huge headache. I won't speak for all of Arris' products but this one was a huge let down.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Aggravating

    Posted
    Dave

    This review pertains to the Arris Surfboard SBG6950AC2 modem/router. My rating is not based on performance as I've only had this device for a few days. The rating pertains solely to the EXCEEDINGLY aggravating McAFEE software that accompanies this modem. There is enough anxiety generated by changing one's setup without having to deal with the additional impediment presented by this software. Without going into lengthy details will just say that, shortly after the installation of this modem, all access to the internet (including my e-mail) was blocked. An ominous screen appeared suggesting that my system was unsecured. The cause: McAFEE. Then the hunt was on to discover how it might be disabled. (possible helpful hints: find the small print. Try disabling it twice.) Am not technically inclined so maybe a more experienced person would have figured this out sooner. But as a non-techie it was just another unnecessary hurdle to overcome. If this modem fails, it certainly will not be replaced with one that includes that intrusive and sneaky McAFEE software.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It works, but has some annoying software built in

    Posted
    Systemagic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This unit definitely is not geared toward anyone who runs a sophisticated network. It makes some bad assumptions about how it will fit into your network, specifically that it will be the network DNS resolver. That faulty assumption leads to problems disabling the highly invasive network snooping McAfee "security" product that is bundled into the product since they have it configured to use a non-existent top level domain name that the DNS in the modem will resolve, but a validating DNS resolver will not. If you understand networking, this unit will definitely annoy you, but it can be plied into obedience with sufficient know how. Based on the deliberate poor design choices I cannot recommend this product. Get one without the bundled McAfee spyware.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect!

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased to replace my Xfinity Rental. I ran an Internet Speed Test before I changed them out. (before and after speeds were identical) Here is a hint on how to make things go smooth here. First thing to do is register your new Arris Cable Modem with your Xfinity Account (online or call) Second, unhook the rental and connect your New Arris (it will not work at that moment but to not panic) Third, take your Rental to the nearest Xfinity Store and turn it in. Last step while at Xfinity simply requeat them to activate your New Arris (that they will see, because you registered it in the first step). By the time you get home you will be ready to sign in with your new password and start using. Bam! Perfecto!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Modem

    Posted
    EleaticStranger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this to replace Xfinity rental modem/router that was dropping signals and slowing connection. It works great. Stable connection, no drops. Eliminated lag problems for gaming. Love the phone app that lets you manage security, network settings, etc. Easily handles all my devices - I had three Ethernet and four wifi devices connected with no stumbles. Easy setup, didn't even have call Comcast. Why rent a crappy modem/router? Buy your own, invest in one that will be future proof for five years. Highly recommend.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok modem router combo

    Posted
    Meish
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased this to replace older with hopes of better coverage. Several times when going to PayPal and other payment sites I receive a msg not secure even though it’s password protected. Has kicked off even though supposed to be dual had to click to 2nd. Our older smaller router modem combo did this when too many devices connected. This one was suggested by Best Buy staff to handled our devices, ring doorbell better. It’s same as older smalwr

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good router

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a not too old similar Motorla router at my old house and recently moved. For whatever reason, it wouldn't work at my new house and Cox Cable said it had to do with the higher speed, but I had the same plan at the other house. So I had to buy a new router that met their specs and this was one of only 2 in the store at the time. Overall it seems pretty good, especially on the 2.4 Ghz wifi but the 5 Ghz wifi tends to be a little less stable at times, dropping in and out periodically. Otherwise it's fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Perfectly!

    Posted
    Errick123
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this because I'm a Suddenlink customer in Stillwater, OK. I thought there was a problem with my old unit (and there probably was because of its age) so I replaced it with this one. I still have some of the same issues but I believe the fault lies with the cable service. I have noticed less issues and quicker connection to my wifi. Where I would recommend this product, I would not recommend Suddenlink.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    So far great but...

    Posted
    keithm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Extremely easy to setup. Configuration was simple. The only thing I disliked immensely was the fact it started installing a bundled antivirus program automatically without my permission. I already have a full internet protection and this was an inferior product. I almost returned the modem because of that. No one installs anything without my permission. I purchased a modem not antivirus software. Bad move Arris.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the best

    Posted
    BMWDRVR
    • My Best Buy® Elite Plus MemberElite Plus Member

    I installed this modem/router to use with my XFINITY service. The modem itself was easy to set up and seemed to work well. The WiFi router was terrible. Lost WiFi signal when only 15 ft away from the device, all computers, tablets and phones continuously dropped signal. I gave it a week just to see if it would get any better but no change. I returned to BestBuy and opted to go with a different combination.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Stop renting equipment

    Posted
    Akaelda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Equipment leasing fees should be enough motivation for you to purchase your own modem/router, but Comcast has also started off-sourcing parental controls to their website instead of allowing those controls to take place through the router UI they provide you. I strongly suggest you get your own equipment and take control of your home network and I recommend this product based on experience so far and other recommendations that it is a good modem.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect for high speed internet/WiFi

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great product. User friendly and very easy to use. They have an App for the Router that walks you through changing your WiFi’s name and also it’s a dual band router so it act as a modem, ridding you of the $10-$12 monthly fee from you service provider and also a Wireless router. The wireless has two setting 2.4ghz which is standard and a 5.0ghz which is extremely fast but doesn’t have the range like the standard WiFi does. Great buy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great wifi modem router

    Posted
    bobingeorgia
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    i bought this to replace my xfinity wireless modem router. Hoping that I would get greater range as well as eliminate my monthly bill. I did get the same range, but I did eliminate the bill. I'm happy. I was hoping to get a signal in my metal garage from inside my metal home. No luck, but happy with the purchase

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Upgrade

    Posted
    Dolly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wanted to join the 21st-century With Amazon TV ,smart plugs and multiple tablets and for that we needed a reliable WiFi which we did not have before we would have to reset wifi router multiple times a day since switching over to Ac1900 we have had it for 3 months and have not have had to reset ounce

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better Than Renting

    Posted
    TPRanger
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This combo modem/router is the way to go. Pays for itself in about a year or so, need to check your local fees. On top of that , if this device fails within the warranty period ( the extended warranty is cheap) you get a new one and still come out ahead. I've had this one over a year with no issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does the job.

    Posted
    Carl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wasn't in need of the absolute fastest model out there, but this combo has enough headroom that I should be good to go for the foreseeable future. Also, the WiFi works very well, even with the power set to the lowest setting. Covers all corners of the house and even outdoors.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far, so good!

    Posted
    klaurene
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this product to replace both my dead cable modem and my Airport Extreme (now a back-up,) and once I realized that I just needed to let my cable company know the IP address, etc., it started right up and has worked flawlessly ever since. It has a slim design and has been reliable to date.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Technically Great Performance-Cheap Build Quality

    Posted
    DRSHD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The ARRIS - SURFboard AC1900 Dual-Ban Wireless-AC Router provides Technically Great Performance. - However, the case is cheap and feels like it would shatter or break very easily. Maybe that is not the case in reality but regardless the case feels incredibly cheap and fragile to me. Otherwise, the technical performance is great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Incredible speed Increase

    Posted
    PhotoGal
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I quickly discovered that my internet package wasn’t the reason behind my low bandwidth once I had this plugged in. I ran a speed test and I was downloading and uploading at almost three times the speed as my old modem!! Great value compared to other more costly options

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product

    Posted
    Brian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this product because we were tired of paying rent for the cable companies each month and figured we could get more for our money by purchasing our own. This is a great product that we have no problems with at all. Great job on quality and reliability! Thank you for an excellent product!

    I would recommend this to a friend