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Williston, VT 05495
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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 314 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers consistently note the SURFboard AC1900 Dual-Band Router with 16 x 4 DOCSIS 3.0 Cable Modem's ease of use, strong performance, and reliable setup. Many appreciate the improved signal strength, coverage, and range it provides, resulting in better WiFi connectivity throughout their homes. Positive feedback also highlights the router's compatibility with various internet providers and its competitive price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 314 reviews
  • Rated 5 out of 5 stars

    Great Modem/Router

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem/Router has served me well but I found out today that it is out of date now and I need to upgrade it to 3.1. It operates on 3.0, it still works fine but I was told if my WiFi just stops working some day that's probably why. It's a great Modem/Router but operating on/through Midco it may not work for me someday.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Signal strength

    Rated 5 out of 5 stars

    Great modem for house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase and very easy to set up. Great strength and signal as well

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup, Speed

    Rated 5 out of 5 stars

    Great Combo for the $$$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup! I was up and running in 20 mins without having to call Comcast. Speeds and reliability have been perfect thus far. My last Netgear modem/router (fried by lightening) was much more problematic at setup. Very pleased with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    So far great but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to setup. Configuration was simple. The only thing I disliked immensely was the fact it started installing a bundled antivirus program automatically without my permission. I already have a full internet protection and this was an inferior product. I almost returned the modem because of that. No one installs anything without my permission. I purchased a modem not antivirus software. Bad move Arris.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No more rent from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is basically plug and play if you are techy. Better alternative than paying $10++a month to the cable companies

    I would recommend this to a friend
  • Pros mentioned:
    Signal strength

    Rated 5 out of 5 stars

    Been working like a champ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Router stop working this one has been working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great system. The wifi is great. Great connection, no problems

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy install. Good coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Provides good coverage. Good price. Purchased on sale

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product came on time with good packaging. The size is compact and easy to be kept anywhere. It is very easy to be installed. I have been using this for almost 2 year and the conditions are still good and works well without any error in connection

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Excellent modem/wireless access point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I elected to buy this instead of renting the modem offered by my local provider, and hooked it up within a few hours of setting up my service online. Didn’t need any help or further info, just connected smoothly, and has consistently provided me with the speed and reliability it promises. I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Does the job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't in need of the absolute fastest model out there, but this combo has enough headroom that I should be good to go for the foreseeable future. Also, the WiFi works very well, even with the power set to the lowest setting. Covers all corners of the house and even outdoors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop renting equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Equipment leasing fees should be enough motivation for you to purchase your own modem/router, but Comcast has also started off-sourcing parental controls to their website instead of allowing those controls to take place through the router UI they provide you. I strongly suggest you get your own equipment and take control of your home network and I recommend this product based on experience so far and other recommendations that it is a good modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy for cable cutters

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as advertised right out of the box. Easy setup. No issues. Save that cable modem fee!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great range and good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this device is great, the range is far and strong, it is kinda long up and sticks out but thats fine behind the Tv or such, and price isnt bad when i got it for 140 on sale so im happy, would recommend to anyone in the same price range

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace a similar product. Salesman in store recommended much expensive (more potent) product but success we don't use smart home products and don't plan to, this product is more than enough to handle our internet needs. Easy to setup and configure.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great replacement for Spectrum's cable modem that you must rent from them. The combination router and modem is the way to go. Quick easy set up and fast wifi speeds. I use roku for my other tv's with no streaming issues. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, good coverage throughout house and yard, like the app

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Great for a small family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem/router after my other one stopped working. I instantly liked the speeds it connected at and it is really simple to set up. The only down side is that too many devices will bog down the channel. This is easily fixed by using both channels.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    No Brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended by a friend who works in IT along with some double the price. I set it up myself in less than 5 minutes with my phone. Hasn’t dropped yet. Clearly I’m not internet device savvy but it’s been legit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wireless is a lot better since we upgraded to this model. I don't even need the range extender in the bedroom now, I get plenty of signal from just this one router.

    I would recommend this to a friend
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